Prospect Hall Casino Review

The player requested a withdrawal at the Kerching Casino and the following day it was in a "processed" status. Then she decided to self-exclude and informed the casino support about it. A few days later, she asked the support to check her withdrawal request and was told that the payment team would be investigating the process. Two weeks later, the funds were still not paid out.

The player self-excluded himself but was able to deposit, play, and win money. After that, he requested a withdrawal which was declined a few days later due to the self-exclusion. The casino representative told him that he would be refunded on the deposit. There is no further information on the case.

The player 'KELLYCARR' requested a withdrawal of GBP 500 and then received an email requesting documents for verification. The player provided all necessary documents and was given a time scale of 3-5 days for review. 4 weeks later, the player was still waiting to be contacted with an update on the situation and had also had their account blocked. There has been no response to this complaint from the mediator or the Casino so far.

The player 'JADEHAZ' requested withdrawal of amounts totalling GBP 6000. The next day, the player's account was restricted and the casino requested further information, which the player supplied. Three weeks later and the player was still waiting for verification. Ther has been no response from the Casino or the Mediator.

The player 'IWONCIA18' requested a withdrawal of GBP 250. After receiving no payout a week later, the player contacted the Casino and was told it was "being looked into, we will let you know once we know." The payment was still delayed with no explanation after 2 weeks, and there has been no response from the casino or the mediator.

The player 'RHYSECJ' submitted a withdrawal request and was then asked to upload documents and verify their account. The player complied and allowed the 3 working days for the documents to be processed. The player still hadn't received payment and so brought the complaint to the mediator. There has been no further response.

The player 'RHYSECJ' tried to withdraw some winnings from their account and was asked to provide verification documents due to reaching a certain deposit threshold. The player did so, but after 3 days they still didn't receive their money. After no resolution was attained by contacting the support team, the player brought their complaint to the mediator. There has since been no further development.