NordicAutomaten Casino Review

The player from Finland had joined two casinos - Betsson and Nordicautomaten - and had used the welcome bonus for both. She had won €1555.90 at Nordicautomaten and requested a withdrawal, but it was cancelled for allegedly breaching their terms. She later realized that both casinos were owned by the same group and thought it was a misunderstanding due to her registration with both casinos. We had asked her for additional information and extended the timer for the complaint, but she did not respond. As a result, we were unable to investigate further and had to reject the complaint.

The player from Norway had complained about Nordicautomaten Casino confiscating his winnings of €3090, alleging that the player had not followed the terms and conditions. However, the player insisted that they had adhered to the rules. The player confirmed that no one else from his household or using the same IP address had played with the bonus. He also stated that he couldn't complete the KYC process as his account had been closed. The casino maintained that multiple accounts were used from the same IP/device to take advantage of the bonus offers, which was against their terms and conditions. We had contacted the casino for further evidence but they declined to provide any. Given the lack of cooperation from the casino, we had to close the complaint as 'unresolved'. We suggested the player to contact eCOGRA or the Malta Gaming Authority for further assistance.

The player from Argentina had reported that his Betsson Casino account was suddenly blocked while he was engaged in a slot game, and he was unable to get in touch with the casino. After the Complaints Team had engaged with him and extended the complaint resolution timeline, the player had managed to resolve the issue independently. Consequently, we had marked the complaint as 'resolved'.

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.