Name: Mr. Green Casino Review
Item: Mr. Green Casino IT
Rating: 8.2
Author: Yullia Kus

OverviewSafety and fairnessGamesUser reviewsDiscussion

Casino closed

Mr. Green Casino IT has been closed and no longer operates.

Doesn't accept players from Ohio

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Pros and cons

Popular progressive jackpot slots
Mysterious gentleman Mr. Green as a mascot
Numerous best casino awards by Gaming Awards

Live chat support is not available

In-depth review

When reviewing and assessing Mr. Green Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers have carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.

Drawing on our team's research, we have worked out the casino's Safety Index. This score gives a clear picture of how safe and fair the casino is. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Mr. Green Casino earned a High Safety Index of 8.2..This places it among the better casinos we have reviewed for fairness and safety. Read our Mr. Green Casino review to discover more about this casino and decide whether it is a suitable option for you.

Safety Index – Mr. Green Casino fairness and safety

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Mr. Green Casino, we have looked closely into the Terms and Conditions of Mr. Green Casino and reviewed them. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.

Mr. Green Casino is a very big online casino based on our estimates or collected information. In proportion to its size, it has received complaints with an average total value of disputed winnings. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

As far as we know, no relevant casino blacklists include Mr. Green Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

In our comprehensive review of all relevant aspects, Mr. Green Casino has attained a High Safety Index of 8.2. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.

Note: As far as we are concerned, Mr. Green Casino is related to 12 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Mr. Green Casino.

Mr. Green Casino Terms and Conditions

As part of our review, we read each casino's Terms and Conditions and check how fair they are. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.

We did not find any unfair or predatory rules in the Terms and Conditions of Mr. Green Casino during our review.

Complaints from Mr. Green Casino players

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 18 complaints directly about this casino in our database, as well as 76 complaints about other casinos related to it. Because of these complaints, we've given this casino 44,360 black points in total, out of which 3,123 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Mr. Green Casino user feedback and reviews

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Mr. Green Casino has a Great User feedback score based on the 22 user reviews in our database. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Mr. Green Casino company data and licenses

Mr. Green Casino is owned by Mr Green Limited and has estimated annual revenues higher than $100,000,000. Based on the categorization we use, this makes it a very big online casino.

Mr. Green Casino has a gambling license issued by Agenzia delle Dogane e dei Monopoli in Italy.

Win and withdrawal limits, payment options

Mr. Green Casino accepts deposits via 9 payment methods. This includes: Skrill, Neteller, PaysafeCard, Mastercard, VISA, PayPal, PostePay, Bank transfer, Papaya.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The options available at Mr. Green Casino can be seen in the table below.

Language	Website	Customer support	Live chat
English
Italian

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Since customer support can assist you with problems related to registration process at Mr. Green Casino, account problems, withdrawals, or other issues, it holds significant value for us. The customer support at Mr. Green Casino came across as good in our tests.

Casino games and slots available at Mr. Green Casino

Mr. Green Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Other games.

Games from 4 casino game providers are available. This includes NetEnt, Play'n GO, CAPECOD Gaming, Light & Wonder.

Bonuses and codes offered by Mr. Green Casino

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.

At present, there are 4 bonuses from Mr. Green Casino in our database, including:

50 FREE SPINS on Starburst
100% up to €100
50% up to €100
100% up to €100

Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.

Company info

Owner Mr Green Limited
Established 2016
Estimated annual revenues > $100,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Mr. Green Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics

Terms and conditions

Fair

Issues found: 0

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size

Very big casinoVery big group

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Complaints ratio

Average

Total complaints: 79

Opened 1
Unresolved 8
Resolved 27
Rejected 43

Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists

None

If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

Other factors

Neutral

There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

Licensing authorities

Italy (ADM)
Verified

Complaints about Mr. Green Casino

All(79)
Opened(1)
Unresolved(8)
Resolved(27)
Rejected(43)

Player’s withdrawals are delayed and account remains unresponsive.

Disputed amount: €450

Player's deposits are delayed.

Player’s account has been closed.

Disputed amount: €60,000

Player’s withdrawal has been delayed.

Disputed amount: 7,000 kr.

Player's withdrawal has been delayed.

Disputed amount: €1,000

Withdrawal of player's winnings has been delayed.

Disputed amount: €320

Player's withdrawal is delayed.

Disputed amount: €1,300

Player claims that payment has been delayed.

Disputed amount: €300

Player claims that payment has been delayed.

Disputed amount: €400

Player's bonus has not been credited.

Disputed amount: €200

Show all

Submit a complaint

Games

Explore the game selection available at Mr. Green Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

Game types

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 6 Not Available: 9

User reviews of Mr. Green Casino

This is a place to share experience with Mr. Green Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Great

Rated by 23 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Summary of player reviews

Guru AI

Games and payments receive the most positive attention, with reviewers frequently mentioning the wide selection and fast transactions. Website usability and customer support show some room for improvement, though feedback remains relatively balanced.

Casino Guru

We want players to understand gambling.

Browse user reviews

All
Bonuses (12)
Support (12)
Games (15)
Payments (17)
Website and app (7)

• 6 days ago

I've been waiting for my remaining payout for two months! I only found out the reason after inquiring. In those two months, I received two emails from support. They haven't responded to my inquiries. The first half was paid out without any problems, but I'm still waiting for the other half. Suddenly, I had to provide my bank details for verification. That was three weeks ago. That was the last time I played there.

Good games
Gute Spiele

Poor customer support
Schlechter Kundensupport
Long payout time
Lange Auszahlungszeit
Poor communication
Schlechte Kommunikation

• 7 months ago

My experience with the site has been overall positive. I got my free spins without depositing, and via the game Magic 8 I won 50 DKK, which could be used directly on cashbet and the game can even be played for free continuously, which is a definite plus.

The casino platform itself works well with a nice and user-friendly design. However, it is a bit annoying that you have to log in again when you go from the casino part to the sportsbook. It feels unnecessary and a bit old-fashioned.

On the other hand, the sports betting section is really solid in my opinion: good overview, good odds and generally a platform that makes it easy to follow your bets.

Free spins without deposit
Free spins uden indbetaling
Magic 8 can give free cash bets
Magiske 8 kan give gratis cashbets
Opportunity to play Magic 8 for free continuously
Mulighed for at spille Magiske 8 gratis løbende
User-friendly and beautiful website
Brugervenlig og pæn hjemmeside
Really good platform for sports betting
Rigtig god platform til sportsbetting

You have to log in again when switching between casino and sports
Man skal logge ind igen, når man skifter mellem casino og sport
The transition between the platform sections could be more streamlined
Overgangen mellem platformens sektioner kunne være mere strømlinet

• 9 months ago

I've always been satisfied... now I haven't received a payout and I've sent everything requested multiple times! Unfortunately, I can't reach anyone... the support email isn't working, nor is the contact form... chat and phone are no better!

Nice website
Webseite nett

Numbers not from
Zahlen nicht aus
Depositing works of course.
Einzahlen funktioniert natürlich
No payment for 14 days already.
Bereits 14 Tage keine Zahlung
No contact
Keine Kontaktaufnahme

• 11 months ago

I deposited €400, played up to €1300 until suddenly my profile was blocked, the reason being that I had exceeded my loss limit. €100 remained in the account, which I then tried to withdraw. I received an email stating that the money had been returned to my Mr Green account because the IBAN was incorrect?! A second email stated that further documents were required and that I would send them. Since then...
Nothing!!!! No information, no payment, nothing!

Chat redirects to email support!
Email support or chat!

chat responds
chat antwortet

Withdrawal requests are returned to the operator.
auszahlungsanfragen gehen zurück an den betreiber
No payout for 8 days
8 tage keine auszahlung
No information regarding the payout request
keine info zur auszahlungsanfrage

• 1 year ago

I wouldn't recommend this casino anymore. Back in the day, it was still a good place to play at Mr. Green. Now it's very tedious and often frustrating. My favorite games aren't there anymore either. 100 spins per minute and 90% of them are duds. Every time and in every game. Unfortunately, the stated RTPs aren't accurate. I'm out of here.

Friendly support
Freundlicher Support
Clear casino
Übersichtliches Casino

Few games
Wenig Spiele
poor RTPs
schlechte RTPs
few bonuses
wenig Bonis

• 1 year ago

I’ve really enjoyed my time on this site because of the incredible variety of slot games and the live casino experience, especially the blackjack tables. The slots are fun, and the bonus rounds add a lot of excitement. Depositing money is super easy and fast, so you can start playing right away.

Massive variety of slot games
Top-notch live casino experience

Withdrawals take too long
High wagering requirements for bonuses.

• 1 year ago

Very easy to navigate, fast and has all the games I like. My preferred deposit method is also available at the checkout. Chat support is easy to contact.

• 1 year ago

I saw a review about this site and I want to try so I did. I'm glad i tried because i love the bonuses and the games. fast transaction.

• 2 years ago

This casino is highly recommended.
My first and one of the best casinos.
Big winnings are also paid out!

Never had any problems there
Noch nie dort Probleme gehabt
Very quick payout
Sehr schnelle Auszahlung
Very good game selection
Sehr gute Spielauswahl

The spin fees
Die Spin Gebühren

• 2 years ago

I would recommend Mrgreen to others. Personally I never had any issues with the casino.

Fast deposit
Fast withdrawals
Top customer service.

Nothing.

• 2 years ago

Mr green one of the best casinos I have experienced. As a rule, the RTP is right at Mr green compared to many other casinos I have tried. Good campaigns, good games.
Fast payouts, and reasonably fast feedback if you write to them.

Fast payout -(never had a problem) great service
Hurtig udbetaling -(har aldrig haft noget problem) god service
Good games
Gode spil
Great promotions
Fantastiske kampagner

Can't find anything negative.
Kan ikke finde noget negativt.

• 2 years ago

Been a loyal player since 2022, love all their games and withdrawal is usually very fast (within a day, mostly instant), the promos are awesome and vip is honestly the best of all sites I've played on 😉

Fast withdrawal
Easy deposit methods
Great promotions
Fun, new games added weekly
Fast, friendly customer support

Withdrawal is sometimes delayed
Games sometimes freeze after playing for a good amount of time

• 3 years ago

From 3/8 to 8/8, was the time it took to verify my account. The documentation requirements they asked for at verification were quite demanding, but that's okay. The requirement varied depending on the agent I spoke to, which baffled me. However, upon meeting the requirements, they verified my account. A problem arose, as I communicated mainly via email, but at the same time, via text messages, they asked me for documents, warning me that they would block my account in "x" number of days if I did not present them. At the same time, on the same day I received the verification confirmation email, the deadline mentioned in the text message was met. A few hours later, they blocked my account that day. I contacted the complaint service by email and the next day they unblocked my account. It is a good casino, since I played, lost and won. I withdrew my winnings without problems. Their biggest drawback is communication, since they have a live chat that is "hidden" and is not available all day.

They pay withdrawals
Pagan los retiros

Communication
Comunicación

• 3 years ago

Was a good casino at the beginning, been playing here for the past 6 months and as of now im -80% from all the bets made. Past 2 months is an unlucky streak, had a big win 4 months ago, but after that nothing.
Game selection is ok, but nothing special.
Website loads ok, with occasional errors.

Fast payout
Good selection of games
Ok support
Gambling limits

Not the best payouts
Not much jackpot games
Sometimes has errors

• 3 years ago

This casino rocks with their incredible welcome bonus! It's one of the top dogs in the casino world, super trustworthy. They're not afraid of big wins – if you hit the jackpot, they'll pay you out for sure. No pesky maximum winning limits on bonuses, and they're lightning fast with payouts. This casino is legit and solid as a rock

• 3 years ago

Had a fantastic time at this online casino! They have an amazing variety of games to choose from, and the bonuses were a nice touch too. What impressed me the most was their friendly customer support team. They were always there to help whenever I had any questions or issues. Highly recommend!

• 3 years ago

A casino that is fun. Great support, Fast deposit and withdrawal. Good game selection. Always my pleasure. Bonus offers are great. Especially the free spins bonus.

• 3 years ago

I like this place. Glad I found it! I trust them. I have fun there everyday time I spend time on this site. Play, win, lost, but most have fun and I like its easy to found game and good rewards.

• 3 years ago

Great games fast withdraw time and awesome bonus when you deposit , this is deffs number one online casino to play, also the layout of the page and the support team are nice and helpful - once you climb the ladder of the rank you also receive kind and generous bonuses!

• 4 years ago

Fast money transfers, a good selection of games and efficient customer service.
Some games don't work on the phone, and the interface on the phone slows down

Game supply
Pelitarjonta
Customer service
Asiakaspalvelu
Fast money transfers
Nopeat rahansiirrot

User interface on the phone
Käyttöliittymä puhelimessa

• 4 years ago

I have been playing your casino for over 2 years depositing at least 7000 euros and when I won 3000 euros my account was closed because of a dormant account I can't ever remember opening 5 years ago .I I think it's dishonorable to do such a thing .I have no words 2 describe how I feel I think I was treated very unfair..dshevlin57@gmail.com. Darren shevlin