Mr. Green Casino IT Review

Player from Finland has experienced a technical glitch while wagering her bonus. The active balance was concealed to check the bonus wagering settings. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United Kingdom had his account blocked without further explanation. The remaining balance is still held by the casino. The player confirmed his account was closed permanently, but the winnings were received.

The player's account got closed 6 months ago for yet still unknown reason. The verification of the player wasn't complete, the casino seemed to not accept the player's ID documents. We ended up rejecting the complaint because the player stopped responding.

The player from Sweden is experiencing difficulties withdrawing her winnings due to ongoing verification. The case was reopened in order to learn the outcome from the regulator; however, the player ceased responding.

The player from Denmark won a significant amount of money. He tried to withdraw his winnings multiple times, but only one transaction of DKK 20,000 was successful. The complaint was closes as unresolved as the casino did not respond to us.

The player's balance have been voided due of having duplicate account. After further investigation we were forced to reject the complaint as the player breached the casino terms and lost her balance fairly.

The player from Argentina has believed that the casino accepted deposits in Argentine Pesos. Unfortunately, this currency is not listed between the acceptable ones. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Sweden had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received at that time. After communicating with the Complaints Team, the player was advised to wait for a period of 14 days for the withdrawal process to be completed. The team also suggested that the delay might have been due to pending KYC verification or a high volume of withdrawal requests. After a period of time, the player confirmed that his withdrawal had been approved and the funds were credited to his account two days later. The issue had been successfully resolved and the complaint was marked as 'resolved' by the Complaints Team.

The player from Chile has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. Despite the initial delay, the player's withdrawal issue had been successfully resolved after he managed to speak with a casino representative who allowed him to withdraw to his TSB debit card. The player had expressed dissatisfaction with the casino's initial handling of his withdrawal request and closure of his account after significant winnings. The issue was eventually resolved and the complaint had been marked as 'resolved' by the Complaints Team.

The player's account got closed during the verification process. The complaint was closed as 'unresolved' because the casino failed to reply and/or cooperate in resolving the complaint. There was no progress even 3 weeks after the casino was notified about the player's complaint. The player contacted us at the end of October 2022 and informed us that, although his account remained closed, his pending withdrawal was finally paid. We consider the complaint resolved.

The player from Finland is experiencing difficulties withdrawing funds because the transactions to Neteller aren’t available. The complaint was closed as resolved as the player received his money from the casino.