Monte-Carlo Casino Review

The player made a €100 deposit and was promised a 100% bonus but he never received it. He sent the casino two emails but they never responded so he decided to play with his deposit money. He experienced technical glitch but the casino claimed that all their games were working perfectly fine. They also claimed that they did accredit the player with the bonus. The player kept on receiving the same technical glitch while playing and decided to close his account. There is no further information available ever since.

The player from Italy cannot request a withdrawal of his winnings because his account was suspended. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

BRITA36 requested a withdrawal of €150 and sent all the documents needed for verification of her account. The next day she found out that her account was locked. She contacted casino via email and was informed that she had to send a picture of herself holding her ID with her face shown, and she did just so. She sent about 10 documents already and contacted the support team but it had seemed not to be working. No further information is available.

MCRCMONICO made a deposit of €200 via her Neteller account and found out her player's account was locked once she used her son's phone number because she did not have one. The casino refused to pay her the winning or to refund her Neteller account with the deposit of €100.

After Georgia requested a withdrawal of €2,885, she was asked to send documents needed for verification of her documents. A few days later, she wasn't able to login to her account so she contacted the support team where they asked her to send in her bank statement so they could send her the deposit she made back to her. No further information is available at this point.

HEYBUSTER was accused of abusing the bonus he was given by the casino but he didn't agree. He said he read the terms and conditions properly and claimed that he didn't break any rules. The case remained unresolved.

The player made a deposit of €100, played blackjack and won €300. He then set up cool down for two days. Shortly after that, he received two emails from the casino. One said that they reopened his account and the second one said that he won't receive his winnings due to breaking a rule. Once the player checked for the rule, it was nowhere to be found. The casino never responded to the complaint and it remained unsolved.

The player took a part in the promotion and won €100 in cashback. But when he wanted to withdraw the money, the casino claimed that he didn't sign in into the promotion. The player also couldn't find the sign-in button on the website. There was no response from the casino and the complaint remains unsolved.

CSZWONG87 signed up for a new account and deposited AUD22.22 expecting to receive a 100% welcome bonus as advertised in the casino. Then he realized that there was no welcome bonus credited at all. Live support stated that the players from the UK are not eligible for the welcome bonus, anyhow the player is from Australia. The casino refused to credit his welcome bonus for no valid reason and, according to the casino, the bonus terms stated there was no statement valid that Australia wasn't eligible to receive the welcome bonus.