Luxury Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Luxury Casino has a Very high Safety Index of 9.8, which makes it one of the safest and fairest online casinos on the internet, according to our methodology. Continue reading our Luxury Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Safety Index – Luxury Casino fairness and safety
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of Luxury Casino, we have looked closely into the Terms and Conditions of Luxury Casino and reviewed them. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.
According to our approximate calculation or collected information, Luxury Casino is a very large online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
We did not find Luxury Casino on any relevant casino blacklists. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
All of that, together with other factors considered in our review, has resulted in Luxury Casino having a Safety Index of 9.8, which is a Very high value. The majority of players who are searching for an online casino that creates a fair environment for their customers will consider this casino an impeccable choice.
Note: According to our records, Luxury Casino is related to 42 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Luxury Casino.
Luxury Casino T&Cs
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We did not find any unfair or predatory rules in the Terms and Conditions of Luxury Casino during our review.
Player complaints related to Luxury Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 1 complaints directly about this casino in our database, as well as 14 complaints about other casinos related to it. Because of these complaints, we've given this casino 226 black points in total, out of which 226 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Luxury Casino
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
Judging by the 17 user reviews given to Luxury Casino, it has a Bad User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Luxury Casino company information and licenses
Luxury Casino belongs to Casino Rewards and has estimated yearly revenues over $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.
Luxury Casino has been granted licenses by authorities in the following countries or regions: Denmark (Spillemyndigheden ), Malta (Malta Gaming Authority).
About payment methods and win and withdrawal limits
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 16,000 per month
No win limit
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The table below contains information about the languages at Luxury Casino.
Language
Website
Customer support
Live chat
English
Danish
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Since customer support can assist you with problems related to registration process at Luxury Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Luxury Casino to be professional and fast.
Casino games and slots available at Luxury Casino
You can play these types of games at Luxury Casino: Slots, Roulette, Blackjack, Video poker, Other games.
Titles supplied by 2 casino game providers are available. This includes Apricot (Microgaming), Evolution Gaming.
Luxury Casino bonus offers and codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. There are 5 bonuses offered by Luxury Casino in our database at the moment. All the deals are available in the 'Bonuses' section of this review.
Note: Visit our separate page on Luxury Casino bonuses to learn more about this casino's offers.
Browse all bonuses offered by Luxury Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(17)
User reviews of Luxury Casino
This is a place to share experience with Luxury Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Ok I am so 🥲 i do a money transfer. The recommended way to pay them go in no money. It has left my bank I got a notification that it was deposited. Still no money. Go to live chat they ser that it is the e but don't release it so I can play. They blame it on the internet act proceeds yet I have proof still tell me to wait wait wait it is now 4 hours I could be waiting 24 yet they know I deposited them ney piss poor service.
I will be changing casino once I spend this 50 because they should have contacted their money provider. I should of had my money right away .
There is always a long wait for payment if you are paid at all! Also when you play roulette and you happen to win, they wipe your winnings as if you didn't play! my advice is don't ever visit this casino scammers!
There is always a long wait for payment if you are paid at all!
Luxury Casino
Hi dejansimic989 - I can see your withdrawal took a little longer this time because documents were requested. We list these requirements in our T&Cs which you agreed to on registration at the casino.
After our support staff confirmed the documents were approved, you then began to contact them and abuse them and threaten to sue the casino. This is worth noting for clarity of this complaint. This was not necessary.
AWFUL!! Will give you a hard time trying to withdraw your winnings and hack your account, change the receiving email for the funds, add bonuses even though you do not want them… WON 1000.01$ and they ripped me off!!!!!!
They are so cunning right, you win a big amount of money they do everything in their will to make sure you don’t get it! They definitely don’t keep to their word. They make you send so much verification and once they know everything’s fine they look for something else for you to loose your winnings! They took all my winnings and I didn’t even know!!!!
Frauds!!! Never stick to their word
Scammers!!! They don’t even pay you
Money hungry! They tell you to send all your verification and then after that "your money will not be sent"
Luxury Casino
Hi there, As per the email from risk management, your withdrawal was confiscated for violation of our T&Cs regarding opening multiple accounts and claiming the sign up bonus more than once: Part 5 ('Player's Casino Account') Section 6 of the Casino's Terms and Conditions states as follows; vi. Players may only open and operate a single account. Where a Player is identified with more than one account we reserve the right to suspend these accounts and winnings associated with multiple accounts may be confiscated. The Player must also not have used sign up bonuses multiple times.
I won $18,000 they never wanted to pay me saying that I already had an account it's over 1 year old PLEASE ONLY CREATE ONE ACCOUNT BE CAREFUL WITH ALL SPAM
j'ai gagner 18000$ il n'ontjamais voulu me payer disant que que j'avais deja un compte il a plus de 1 anATTENTION NE VOUS CREER QU'UN SEUL COMPTE SOYEZ VIGILANT AVEC TOUTE LES SPAMS
NOTHING GOOD
RIEN DE BON
MICROGAMENG
MICROGAMENG
RUSER AND THIEVES
RUSER ET VOLEURS
SPAMS MANY MANY MORE
SPAMS MANY MANY MORE
NO WARNING WHEN CREATING A 2ND ACCOUNT
NO AVERTISSEMENT QUAND ON CRER UN 2E COMPTE
8.9 IT'S WAY TOO MUCH THEY HAVE NOTHING EXTRAORDINARY
8,9 C'EST BEAUCOUP TROP ILS ONT RIEN D'EXTRAORDINAIRE
Luxury Casino
For clarity, the casino advised this user to go to ecogra if they thought the casino was in the wrong, however the player refused. Complaint can be viewed here. https://casino.guru/luxury-casino-the-player-s-winnings-were-voided
Safety Index explained
Safety Index of Luxury Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Luxury Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very high9.8/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
06 Nov 2020
Complaints about related Zodiac Casino
(Same management)
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
28 Dec 2021
Complaints about related Casino Classic
(Same management)
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
24 Dec 2020
Complaints about related Casino Share
(Same management)
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Submitted:
25 Jan 2023
Complaints about related Quatro Casino
(Same management)
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
28 Feb 2020
Complaints about related Grand Hotel Casino
(Same management)
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
29 Mar 2021
Complaints about related UK Casino Club
(Same management)
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
05 Jan 2023
Complaints about related Cosmo Casino
(Same management)
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Submitted:
09 Nov 2022
Complaints about related Captain Cooks Casino
(Same management)
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
15 Nov 2023
Show more complaints (+19)
Discussion
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