The player made a deposit of SEK2,700 and after playing he won SEK140,000. After requesting a withdrawal of SEK45,000, his account was closed. The casino never contacted the player and the live chat was not providing him with any reason about why his account was closed. The player said he had never broken any rules. There is no further update available.

The player complained that they were not able to win any money since the casino had blocked their account due to their self-exclusion. The casino should have had returned their deposit but we're not sure if they did so. No other details are available after that.

The player, Perkymang, made a deposit of €10 in order to receive a 250% match bonus. He never received it and three emails later, the casino said he was supposed to use a certain code and wager €39.95 on Starburst game. The player claimed he used a totally different promotion code and said they were probably looking at a different account but his. Perkymang checked his emails and his account where he assured himself he used a different code and his account was left with €0.09. There is no further update on this case available.

This player requested a withdrawal and after sending all the documents needed for their account to get verified, they were approved. After that, the casino informed them that they won't pay them their winnings due to bonus abuse. But the player claimed that they never used a bonus and played without it. The casino started to ignore the player and never responded to their request. The complaint remains unresolved.

The player 'CREATEWAR' requested a withdrawal of 4000 USD. He complained about extra long KYC processes, even though he had already got verified before, the casino kept requesting the same documents over and over again, saying they hadn't received anything. There was no reaction to this complaint.

The player 'BEELIARGIRL1' requested a self exclusion and underlined in her mail that she didn't want to have contact with the casino anymore and the self exclusion should be done as soon as possible due to her gambling addiction. However, the casino made the process longer and instead of excluding her account, they sent an e-mail to the customer with more game offers. No more updates from then.

Mark, the player, made a deposit and won €1500. He had sent all the necessary documents for verification and online chat representative promised him to proceed his withdrawal request in 48 hours period. About a week later, Mark contacted the support team for an update and they informed him about some documents missing. He was asked to submit a picture of him holding ID in his hand, a bank statement that showed he really made a deposit and a proof of card that was linked to the wire transfer. Ever since then, there had been no update on this case and it remains unresolved.