JackMillion Casino Review

The player from Spain had been dealing with a severe gambling addiction, which compounded ongoing psychological problems. Despite her attempts to self-exclude, the online casino had continued to allow her to play, even incentivizing her with bonuses and rewards. Consequently, she had lost over 225,000 euros. We had attempted to mediate the situation, asking for evidence of her self-exclusion requests and inquiring about the last time she accessed her account. However, the player was unresponsive to our queries and failed to provide the necessary information. As a result, we were unable to further investigate or offer potential solutions, leading to the rejection of this case.

The player from Italy, who had admitted to having a gaming addiction, had been trying unsuccessfully for over a year to close her online casino account to manage her losses or wins. Despite multiple emails to the casino's support, she had only been informed that the process could take several months. After her complaint was submitted to the Complaints Team, they had advised her to send a self-exclusion request to the correct casino support email. Following this advice, the player's casino account had been successfully closed. The issue had subsequently been marked as 'resolved' by the Complaints Team.

The player from Spain had requested a self-exclusion from JackMillion Casino via email. The casino had offered a 7-day exclusion period, after which the player had been required to request an extension. The player had not been satisfied with this arrangement and had sought further assistance. Following our guidance, the player had managed to secure a permanent self-exclusion. The issue had been successfully resolved and the complaint had been closed.

The player from Spain, who had a gambling problem, found his account had been closed and his losses were not returned. He had requested the casino to reopen his account and refund his money. The player had claimed to have sent self-exclusion documents, but the complaints team had not received any evidence of such a request. The player was unable to provide the necessary documentation to prove his claim, as he couldn't access his closed account. Despite the player's assertions, the Complaints Team had noted the necessity of having an email confirming account closure or self-exclusion request. Due to the lack of evidence, the Complaints Team was unable to assist further and had to reject the complaint.

The player from Spain had requested an account closure and discontinuation of promotional messages in August. Despite having provided all the necessary information, the online casino had not yet addressed the request. The player had also complained about an increase in promotional messages since filing the complaint. We had advised the player to send another email to the casino and to keep us updated on any developments. However, due to the lack of response from the player to our messages and questions, we were unable to proceed with the investigation and had to reject the complaint.

The player from Spain closed his accounts and is continuously receiving messages from the casinos. He demands cashback for his deposit of over 40,000 euros which he was not initially informed. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Italy, who had requested account closure due to gambling addiction, was rather encouraged by the casino to keep playing, with an offer of 50 euros. As a result, he subsequently lost an additional 500 to 600 euros. The player is seeking a full refund. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Spain attempted to close his account in the casino on multiple occasions but wasn't successful. The player confirmed that they had not expressed clearly that they wished to close their account due to gambling problems, so there were no grounds to recover their previous deposits. However, the player asked if we could help them permanently exclude themselves from the casino as they could not get a response. After contacting the casino, the player's account was blocked permanently and all promotional communications from the casino were stopped. The player confirmed this and the complaint was resolved.

The player from Spain has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.