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Fone Casino Review

Players from United States Not Accepted
7.7 Rating
Good
Reputation
Players from United States Not Accepted
Good
Reputation
This review was last updated: 2018-12-10T00:00Z  

We have carefully reviewed Fone Casino, its player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, related casinos, withdrawal and win limits, and other factors. As a result, we consider Fone Casino to be a good online casino, but it has some room for improvement and there might be better choices available to you. Read our full review below, check out any player complaints we could find and learn more about the casino.

Residents from
United States
Not accepted
IP addr. from
United States
Not blocked
VPN
usage
Prohibited
Website
Language
English
Live Chat
Language
English
Email Support
Language
English
No Deposit Bonus
Not available
Deposit Bonus
Not available
Payment Methods
Show All (16)
Game providers
Owner
Genesys Technology N.V.
Established
2013
Withdrawal limit
$6,000  per month
Licensing Authority
Curaçao
Questionable
Interesting Facts
  • Medium sized casino popular in United States
Positives
  • Website developed especially for mobile
  • Live chat support is available 24/7
  • Just a few restricted countries
Negatives
  • Low withdrawal limits for new players
  • Casino supports only one language

Complaints about Fone Casino and related casinos (15)

We have conducted extensive research on the web and as a result we have found following 15 complaints on Fone Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Fone Casino a Good reputation.

Good Casino Reputation
Direct complaints about Fone Casino
Insufficient evidence from casino
Black points: 500
Declined payment.
The customer won at the casino using a bonus code and wanted to withdraw their winnings but the casino declined this payment, stating that the customer had an account on the casino's sister site on which they had used a coupon already and that this breached their bonus terms. When asked to provide evidence of a breach of terms, the casino didn't respond, thus this complaint is ruled for the customer.
 
This complaint is from 8/2016
Disputed amount: €150 (bonus money)
Read more on: askgamblers.com
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Complaints on related Black Lotus Casino (Same owner)
Uncertain case, passive regulator
Black points: 450
The player was waiting for his deposit to be returned to him.
The player, Amit, requested a withdrawal, sent all the documents in for verification and still didn't hear from the casino. When he contacted the casino he was informed that they found out he had a dispute with one of their sister casino's and could no longer play at their casino, which the player admitted. Later on, he decided that he wanted to close his account and the casino decided to credit his deposit money back into his card. He didn't receive the money yet.
 
This complaint is from 8/2017
Disputed amount: $900 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 250
The withdrawal was declined due to a double account accusation.
After the player Shorty035 requested a withdrawal and sent all the documents for verification, the casino refused to pay her the winning due to a duplicate account accusation. She asked the casino to send or show her a proof, but they never did. She didn't receive any money and there is no further information available.
 
This complaint is from 5/2018
Disputed amount: $400 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 250
Extremely long withdrawal process.
Tommy, a player from Belgium, requested a withdrawal, sent all the documents for verification twice and still didn't receive his money. He contacted the chat where they informed him that the payment was pending but he should receive his money in the next 96 hours. He did not. About two weeks later, he tried to use the chat, but they wouldn't answer him and he found a message there saying he should have sent them an email. So he did, twice, but didn't receive any reaction ever since then.
 
This complaint is from 10/2017
Disputed amount: €150 (real money)
Read more on: askgamblers.com
Read more
Uncertain case, passive regulator
Black points: 250
The player's withdrawal process became complicated due to the country restriction.
The player, Salam from Bangladesh, requested a withdrawal payment and sent all the documents for verification. The payment method he used didn't work for him so he asked the support to change it for him. They did, but the payment didn't process due to a country restriction. The finance support team informed him that they sent him a check via courier but he never received it. When he contacted the finance team, he was informed they were still processing his payment and were looking for a way to deliver the payment to him and as soon as they would receive a confirmation number, they would inform him so he could track the payment. That also didn't happen and the player hasn't received anything.
 
This complaint is from 4/2015
Disputed amount: €100 (real money)
Read more on: askgamblers.com
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Complaints on related Lotus Asia Casino (Same owner)
Delayed payment, status unknown
Black points: 186
The payment process was delayed due to the complication with the payment method.
The player made a withdrawal request and had no other choice but to use a check as a payment method. After receiving the check with a delay, the player tried to cash it out in their bank. However, they were informed that the check was fraudulent. The player contacted the casino and was promised they would receive the money on their Mastercard bank account but had to destroy the check first. After doing so, the casino tried to avoid contact with the player and the player kept waiting for the money. There is no update on this suspiciously acted casino.
 
This complaint is from 5/2015
Disputed amount: $1,869 (real money)
Read more on: askgamblers.com
Read more
Complaints on related Bella Vegas Casino (Same owner)
Uncertain case, passive regulator
Black points: 250
Player unable to withdraw winnings. Casino accused them of duplicate account and numerous bonus claims.
After depositing the player realised they made a mistake when typing their email address. They asked the casino's support for help and were promised that the representative of the casino would delete the old account. The player opened a new account, made a deposit and claimed bonus. After losing some money, they were able to win, the wagering requirements were fulfilled so they tried to withdraw the winnings. According to the player, the casino at first accused them of duplicate account (although they promised to delete the old account) and then of numerous bonus claims. The complaint remains unresolved. No update since then.
 
This complaint is from 7/2014
Disputed amount: €100 (bonus money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Player was double charged. The casino stated the money was refunded.
The player made a deposit and was double charged. The player was frustrated because they had to wait for a refund for several weeks. The casino stated all funds were paid back and the player was rewarded a special bonus for the trouble. No update since then.
 
This complaint is from 3/2014
Disputed amount: ?? (real money)
Read more on: askgamblers.com
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Sin from the past
Black points: 0
Player found in the statement section they had lost before even playing the bonus.
Player received a bonus and even before starting to play he noticed in the statetemnt section that it said he had alread lost, probably due to a technical glitch. The casino promised to look into the matter. No update since then.
 
This complaint is from 2/2013
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
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Complaints on related Planet Casino (Same owner)
Uncertain case, passive regulator
Black points: 250
After a player made a win, it turned out he was from a country restricted to play.
The player complained that he kept receiving emails from casino inviting him to play and informing him about the promotions, so the player started to play and won. However, when he wanted to withdraw, he was informed that he couldn't do so because he comes from a country restricted to play. The player didn't understand why he was able to make a deposit and play if he was from a restricted country. No reaction from the casino.
 
This complaint is from 10/2017
Disputed amount: €330 (real money)
Read more on: askgamblers.com
Read more
Complaints on related GrandBay Casino (Same owner)
Uncertain case, passive regulator
Black points: 100
The player complained about the non-payment of money, but as the casino explained, she was inattentive while reading the bonus terms.
The player reading the bonus terms was inattentive and did not pay attention to the fact that the maximum withdrawal from the free money could reach only$ 150. Casino repeatedly tried to explain this , and the player wouldn't listen.
 
This complaint is from 3/2013
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 100
The casino first approved the withdrawal and then canceled it and allowed the player to withdraw only 150$.
The player wanted to withdraw his winnings that he had won with loyal points. At first, everything went well and the Finance Department approved the withdrawal. However, the winnings have not reached the player. When a player tried to withdraw money from his account again he was only able to withdraw 150$. The casino explained this by the fact that in the conditions it was written that the player couldn't withdraw more than 150 if he won with loyal points. However, for us, it is still a mystery why the player was not explained this immediately and why his winning was approved to withdraw first.
 
This complaint is from 5/2016
Disputed amount: $2,026 (bonus money)
Read more on: askgamblers.com
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Complaints on related RoadHouse Reels Casino (Same owner)
No reaction, passive regulator
Black points: 480
The player's winnings were canceled due to the non-payment of the deposit, of which the player was not notified.
After the player made a deposit, he was credited with a bonus and he accordingly continued to play. After winning, he asked for a withdrawal. However, the player saw that his winnings were canceled. He turned to live chat, where he was informed that his winnings were canceled due to non-payment of the deposit. Although from the beginning he did not report this.
 
This complaint is from 10/2017
Disputed amount: $1,600 (bonus money)
Read more on: askgamblers.com
Read more
Complaints on related Mandarin Palace Casino (Same owner)
Uncertain case, passive regulator
Black points: 250
This particular case was strange as there was no evidence from any side, therefore hard to decide.
The player complained he did not break any bonus rule. However, the casino's opinion was different. The casino said every no deposit bonus could be used just once per IP address. Somehow the casino offered the same bonus for different casinos, the casino said the player used 3 times the bonus for one IP address. The player said it was always for a different casino. It was hard to decide as there was no evidence and no such things in the terms.
 
This complaint is from 6/2013
Disputed amount: €100 (bonus money)
Read more on: askgamblers.com
Read more
Black points: 0
This was a usual case what the Americans may face when cashing out they checks.
Mary was not able to cash out the check she had received. She was not following the instruction from the casino for withdrawing. Later they probably found another way to pay her, this is considered likely paid. The main problem is with US payments from casinos through the bank, this problem may occur.
 
This complaint is from 7/2017
Disputed amount: $880 (real money)
Read more on: gamblinggrumbles.com
Read more

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

Submit a complaint
* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Fone Casino Bonus

7.7
/10
Good Casino reputation reputation

1st Deposit Bonus - Fone Casino

Not Available in United States
  • Minimal deposit: $20
  • Wagering requirements: 60x bonus + deposit
  • Maximal bet: Can$8
  • You should get this bonus relatively FAST
  • Maximal cashout: $1,000
 
Ask for a bonus on
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Last checked: 2018-12-10T00:00Z

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