Fone Casino Review

Name: Fone Casino Review
Item: Fone Casino
Rating: 7.4
Author: Matej Novota

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7.4 Reputation
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Reputation

Author: Matej Novota | This review was last updated: 2019-07-16T00:00Z

We've thoroughly reviewed Fone Casino and gave it a good reputation rating. It's generally a good casino to play at, but there are some things worth noting. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Fone Casino is related to other online casinos listed below and its rating is also positively influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, Fone Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 1 complaints directly about this casino in our database, as well as 15 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,286 black points in total, out of which 1,086 come from related casinos. You can find more information about all of the complaints and black points below.

Fone Casino has a customer support, however, we've rated it as slow or bad. This means there are customer support representatives available to help you, but their responses tend to be slow and not as helpful as they could be.

Fone Casino is a good online casino. We've given it this rating because we think it's doing many things well, however, there is something holding it back from getting a very good or perfect reputation rating from us. Even despite that, you can expect this casino to be a good place to play at.

Complaints about Fone Casino and related casinos (36)

We have conducted extensive research on the web and as a result we have found following 36 complaints on Fone Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Fone Casino a Good reputation.

Direct complaints about Fone Casino

Insufficient evidence from casino

Black points: 200

Declined payment.

The customer won at the casino using a bonus code and wanted to withdraw their winnings but the casino declined this payment, stating that the customer had an account on the casino's sister site on which they had used a coupon already and that this breached their bonus terms. When asked to provide evidence of a breach of terms, the casino didn't respond, thus this complaint is ruled for the customer.

This complaint is from 8/2016

Disputed amount: €150 (bonus money)
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Complaints on related Jupiter Club Casino (Same management)

Uncertain case, passive regulator

Black points: 34 (17 for this casino)

Double account and multiple bonus claims accusations with payments denied.

The player tried to withdraw his winning of €520 but it was denied due to the double account and multiple bonus claims accusations. The casino did communicate with the player via email twice stating the same thing both times. Now the casino has been ignoring any kind of correspondence with the client and the case remains unresolved.

This complaint is from 7/2014

Disputed amount: €520 (real money)
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Complaints on related Black Lotus Casino (Same management)

No reaction, passive regulator

Black points: 517 (258 for this casino)

Delayed and complicated withdrawal process.

The player had requested a withdrawal of 953€ in Fone casino which later became a BlackLotsu casino. Once the player activated his account, his balance ended up being a zero. The casino promised that he will receive his withdrawal from Fone casino but after a month of waiting, the money still didn't arrive. The casino has refused to communicate with the mediator and the complaint remained unresolved.

This complaint is from 9/2019

Disputed amount: €953 (real money)
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Uncertain case, passive regulator

Black points: 185 (92 for this casino)

The player was waiting for his deposit to be returned to him.

The player, Amit, requested a withdrawal, sent all the documents in for verification and still didn't hear from the casino. When he contacted the casino he was informed that they found out he had a dispute with one of their sister casino's and could no longer play at their casino, which the player admitted. Later on, he decided that he wanted to close his account and the casino decided to credit his deposit money back into his card. He didn't receive the money yet.

This complaint is from 8/2017

Disputed amount: $900 (real money)
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Uncertain case, passive regulator

Black points: 104 (52 for this casino)

The withdrawal was declined due to a double account accusation.

After the player Shorty035 requested a withdrawal and sent all the documents for verification, the casino refused to pay her the winning due to a duplicate account accusation. She asked the casino to send or show her a proof, but they never did. She didn't receive any money and there is no further information available.

This complaint is from 5/2018

Disputed amount: $400 (real money)
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Uncertain case, passive regulator

Black points: 57 (28 for this casino)

Extremely long withdrawal process.

Tommy, a player from Belgium, requested a withdrawal, sent all the documents for verification twice and still didn't receive his money. He contacted the chat where they informed him that the payment was pending but he should receive his money in the next 96 hours. He did not. About two weeks later, he tried to use the chat, but they wouldn't answer him and he found a message there saying he should have sent them an email. So he did, twice, but didn't receive any reaction ever since then.

This complaint is from 10/2017

Disputed amount: €150 (real money)
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Uncertain case, passive regulator

Black points: 10 (5 for this casino)

The player's withdrawal process became complicated due to the country restriction.

The player, Salam from Bangladesh, requested a withdrawal payment and sent all the documents for verification. The payment method he used didn't work for him so he asked the support to change it for him. They did, but the payment didn't process due to a country restriction. The finance support team informed him that they sent him a check via courier but he never received it. When he contacted the finance team, he was informed they were still processing his payment and were looking for a way to deliver the payment to him and as soon as they would receive a confirmation number, they would inform him so he could track the payment. That also didn't happen and the player hasn't received anything.

This complaint is from 4/2015

Disputed amount: €100 (real money)
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Show 3 similiar complaints with 171 black points in total (85 for this casino)

Complaints on related Big Dollar Casino (Same management)

No reaction, passive regulator

Black points: 3770 (1,885 for this casino)

Player's account got closed. The casino claimed it needed to get verified first.

The player won $18,000 and one week after they requested it for withdrawal, their account got closed. The casino claimed they needed to verify their account. There's no further information available.

This complaint is from 6/2019

Disputed amount: $18,000 (real money)
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Uncertain case, passive regulator

Black points: 391 (195 for this casino)

Player's account got closed and they had to wait for the finance team to decide whether they would pay them their winnings or not.

The player sent all the documents for their account verification but after that, the casino closed their account. Once it got reopened, all the funds were gone. The casino said that the player had to wait for the finance department to decide whether they would pay them or not. There's no further information available ever since.

This complaint is from 1/2019

Disputed amount: $1,900 (real money)
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Uncertain case, passive regulator

Black points: 15 (7 for this casino)

Delayed withdrawal process.

The player's winnings payout has been delayed and once they asked the casino for an explanation, they were told that they would look into it. There's no other information available ever since then.

This complaint is from 3/2020

Disputed amount: ?? (bonus money)
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Complaints on related Lucky Creek Casino (Same management)

No reaction, passive regulator

Black points: 1430 (715 for this casino)

Casino refused to pay out the player's winnings claiming they never won the jackpot.

Right after the player won a jackpot, his game froze and he got logged out. The casino said they would pay him once the system would reboot but later on, when he chatted with them, they said he won't receive his winnings because there was no such a bet history in his account. The player asked them for proof but they refused to send any and closed their account. They did send the player their deposit money back. No more information is available ever since then.

This complaint is from 8/2019

Disputed amount: $4,500 (real money)
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Delayed payment, likely paid

Black points: 100 (50 for this casino)

Delayed and complicated withdrawal process.

The player requested a withdrawal that became delayed for an unknown reason. The casino claimed of expediting the payout but if they did, it should've arrived already. We're not sure whether the player received his winnings or not.

This complaint is from 5/2020

Disputed amount: $1,000 (bonus money)
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Delayed payment, likely paid

Black points: 100 (50 for this casino)

Delayed withdrawal process.

The player requested a withdrawal and sent all the necessary documents for account verification. Later on, the casino asked him to provide the documents once more, so he did. After that, the casino stopped communicating with the player and the complaint remained unsolved.

This complaint is from 12/2019

Disputed amount: $1,000 (real money)
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Uncertain case, passive regulator

Black points: 16 (8 for this casino)

Player's account was blocked due to their name being on the list of unfavorable players.

The player wasn't able to withdraw his winnings from the bonus he had forfeited and his account was blocked. The casino said that his name was listed on an unfavorable list and their decision was final. There's no other information available ever since then.

This complaint is from 1/2020

Disputed amount: $120 (bonus money)
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Uncertain case, passive regulator

Black points: 5 (2 for this casino)

The player's withdrawal request was canceled.

A player from Ukraine checked the casino's rules to see if their country was restricted and when they found out it wasn't, they accepted a bonus and started playing. But when they wanted to withdraw their winnings, casino denied that request and confiscated all their money. No other information is available.

This complaint is from 9/2015

Disputed amount: $100 (bonus money)
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Complaints on related Jumba Bet Casino (Same management)

Justified complaint

Black points: 2054 (1,027 for this casino)

The casino refused to pay legitimate winnings to the player. He was able to provide proof of him following all bonus rules.

The player received a fantastic offer via email where it said that he would get as many free spins as was his age, which was 48. He also deposited $50 and once he lost that money, he made another deposit of $28. During the next eight weeks, the player managed to win around $3,800 but the casino told him that they would pay him only $100 because he didn't make a deposit. The player provided proof that showed he deposited money twice. There is no further information about this complaint and it remains unresolved.

This complaint is from 2/2019

Disputed amount: $4,108 (bonus money)
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Justified complaint

Black points: 300 (150 for this casino)

The casino confiscated player's winnings and paid him only $100 of his total. He played with a loyalty bonus.

This player used his loyalty points to claim free spins and managed to win $1,258 but the casino paid him only $100. They claimed that the bonus was a no deposit one with a maximum cashout limit of $100. On the other hand, the player claimed that it wasn't a no deposit bonus, but a loyalty bonus. No updates since then.

This complaint is from 5/2019

Disputed amount: $500 (bonus money)
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Show 1 similiar complaints with 300 black points in total (150 for this casino)

No reaction, passive regulator

Black points: 1052 (526 for this casino)

Player's withdrawal request was delayed without any explanation from the casino.

The player's withdrawal request was successful but he didn't receive his winnings. When he contacted the casino via email about it, they never responded to him. The live chat was also rude to him and didn't provide him with any relevant answer. No further information is available.

This complaint is from 11/2019

Disputed amount: $2,900 (real money)
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No reaction, passive regulator

Black points: 215 (107 for this casino)

Delayed withdrawal process for unknown reasons.

The player requested a withdrawal of $300 and sent the casino all documents needed to verify his account. After that, the casino stopped responding to his emails and never received his winnings. No other details are available ever since.

This complaint is from 4/2020

Disputed amount: $300 (real money)
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Show 1 similiar complaints with 215 black points in total (107 for this casino)

Uncertain case, passive regulator

Black points: 292 (146 for this casino)

Player was accused of multiple account holdings.

The player won over $7,000 but the casino refused to pay him his winnings due to accusations of multiple account holdings and some additional things. In the end, the casino closed his account claiming he had more than one account at "Funky Fortunes" which the player couldn't know of. Ever since there is no other information available.

This complaint is from 5/2019

Disputed amount: $7,000 (bonus money)
Read more on: thepogg.com

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Uncertain case, passive regulator

Black points: 50 (25 for this casino)

The player deposited some money but they didn't arrive at his player's account. The casino promised to pay him back.

The player deposited 0.0049 BTC but the transaction failed. The casino told the player that he would receive his money back but the player felt differently because they didn't have his BTC address. A few days later, the player still didn't receive the funds. No updates since then.

This complaint is from 8/2019

Disputed amount: 4.89 mBTC (real money)
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Show 1 similiar complaints with 50 black points in total (25 for this casino)

Complaints on related Lotus Asia Casino (Same management)

Delayed payment, status unknown

Black points: 37 (18 for this casino)

The payment process was delayed due to the complication with the payment method.

The player made a withdrawal request and had no other choice but to use a check as a payment method. After receiving the check with a delay, the player tried to cash it out in their bank. However, they were informed that the check was fraudulent. The player contacted the casino and was promised they would receive the money on their Mastercard bank account but had to destroy the check first. After doing so, the casino tried to avoid contact with the player and the player kept waiting for the money. There is no update on this suspiciously acted casino.

This complaint is from 5/2015

Disputed amount: $1,869 (real money)
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Complaints on related Bella Vegas Casino (Same management)

Delayed payment, status unknown

Black points: 100 (50 for this casino)

Player's payout was delayed, then returned back to his account. He then asked for a new withdrawal.

The player from Canada complained about his withdrawal of $250 that he requested and didn't receive. The casino informed the player that they had a problem with their system but assured him he would get his winnings. After some time, the player said he didn't receive his withdrawal but his money was returned to his account and then, he requested a new withdrawal. There's no further information on whether the player received his winnings or not.

This complaint is from 5/2019

Disputed amount: $250 (real money)
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Delayed payment, status unknown

Black points: 100 (50 for this casino)

Extremely delayed withdrawal request.

The player requested a withdrawal of $850 but it was taking so long to process that he decided to cancel it and request it once more. After he did so, he immediately sent the casino his documents for verification and waited. Four weeks later, he still didn't receive his winnings. When he called the casino via provided phone number for Canadians, it simply didn't work. No further details are available ever since.

This complaint is from 8/2019

Disputed amount: $850 (bonus money)
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Uncertain case, passive regulator

Black points: 3 (1 for this casino)

Player was unable to withdraw their winnings. Casino accused them of duplicate accounts and numerous bonus claims.

After depositing money, the player realized they made a mistake when typing in their email address. They asked the casino's support for help and were promised that the representative of the casino would delete their old account and they would open a new one. Then the player made another deposit, claimed a bonus and after losing some money, they started winning. The wagering requirements were fulfilled so they decided to withdraw their winnings. Soon after that, the casino at first accused them of duplicate accounts (although they promised to delete the old account) and then of numerous bonus claims. The complaint remains unresolved. No update since then.

This complaint is from 7/2014

Disputed amount: €100 (bonus money)
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Delayed payment, likely paid

Black points: 0

Player was charged double their deposit. The casino stated the money was refunded to them and they also rewarded them for the trouble.

The player made a deposit and was charged double. After that, they became frustrated because they had to wait for a refund for several weeks. The casino stated all funds were paid back to the player and that they were rewarded a special bonus for the trouble. No update since then is available.

This complaint is from 3/2014

Disputed amount: ?? (real money)
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Technical glitch

Black points: 0

Player found in the statement section they had lost before they even started playing the bonus.

The player received a bonus and even before they started to play, they had noticed in the statement section that it said they had already lost, probably due to a technical glitch. The casino promised to look into the matter. No update since then.

This complaint is from 2/2013

Disputed amount: ?? (bonus money)
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Complaints on related Planet Casino (Same management)

Uncertain case, passive regulator

Black points: 120 (60 for this casino)

After a player made a win, it turned out he was from a country restricted to play.

The player complained that he kept receiving emails from casino inviting him to play and informing him about the promotions, so the player started to play and won. However, when he wanted to withdraw, he was informed that he couldn't do so because he comes from a country restricted to play. The player didn't understand why he was able to make a deposit and play if he was from a restricted country. No reaction from the casino.

This complaint is from 10/2017

Disputed amount: €330 (real money)
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Complaints on related Jackpot Wheel Casino (Same management)

No reaction, passive regulator

Black points: 100 (50 for this casino)

Casino claimed that the player already received his winnings.

The player requested a withdrawal which later on, the casino claimed was paid out to him. On the other hand, the player claimed never receiving his winnings. No other information is available after this.

This complaint is from 12/2019

Disputed amount: ?? (real money)
Read more on: thepogg.com

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Complaints on related GrandBay Casino (Same management)

Uncertain case, passive regulator

Black points: 100 (50 for this casino)

The player complained about the non-payment of money, but as the casino explained, she was inattentive while reading the bonus terms.

The player reading the bonus terms was inattentive and did not pay attention to the fact that the maximum withdrawal from the free money could reach only$ 150. Casino repeatedly tried to explain this , and the player wouldn't listen.

This complaint is from 3/2013

Disputed amount: ?? (bonus money)
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Delayed payment, status unknown

Black points: 100 (50 for this casino)

Delayed withdrawal process.

The player made four withdrawal requests and they all became delayed. The casino claimed to have technical difficulties, but the player didn't feel like believing in that information. Ever since then, there's no further information available and the complaint remains unsolved.

This complaint is from 3/2019

Disputed amount: $561 (real money)
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Uncertain case, passive regulator

Black points: 100 (50 for this casino)

The casino first approved the withdrawal and then canceled it and allowed the player to withdraw only 150$.

The player wanted to withdraw his winnings that he had won with loyal points. At first, everything went well and the Finance Department approved the withdrawal. However, the winnings have not reached the player. When a player tried to withdraw money from his account again he was only able to withdraw 150$. The casino explained this by the fact that in the conditions it was written that the player couldn't withdraw more than 150 if he won with loyal points. However, for us, it is still a mystery why the player was not explained this immediately and why his winning was approved to withdraw first.

This complaint is from 5/2016

Disputed amount: $2,026 (bonus money)
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Complaints on related RoadHouse Reels Casino (Same management)

No reaction, passive regulator

Black points: 208 (104 for this casino)

The player's winnings were canceled due to the non-payment of the deposit, of which the player was not notified.

After the player made a deposit, he was credited with a bonus and he accordingly continued to play. After winning, he asked for a withdrawal. However, the player saw that his winnings were canceled. He turned to live chat, where he was informed that his winnings were canceled due to non-payment of the deposit. Although from the beginning he did not report this.

This complaint is from 10/2017

Disputed amount: $1,600 (bonus money)
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Complaints on related Mandarin Palace Casino (Same management)

Delayed payment, likely paid

Black points: 80 (40 for this casino)

This was a usual case what the Americans may face when trying to cash out their checks.

Mary was not able to cash out the check she had received. She didn't follow the withdrawal instruction that she was given by the casino. Later on, they probably found another way to pay her and we consider this being likely paid. The main problem is with the payments via bank for USA players that may cause the problem. There is no further information on this case available ever since.

This complaint is from 7/2017

Disputed amount: $880 (real money)
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Uncertain case, passive regulator

Black points: 0

This particular case was strange as there was no evidence from any side, therefore hard to decide.

The player complained he did not break any bonus rule. However, the casino's opinion was different. The casino said every no deposit bonus could be used just once per IP address. Somehow the casino offered the same bonus for different casinos, the casino said the player used 3 times the bonus for one IP address. The player said it was always for a different casino. It was hard to decide as there was no evidence and no such things in the terms.

This complaint is from 6/2013

Disputed amount: €100 (bonus money)
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Complaints on related Treasure Mile Casino (Same management)

Delayed payment, likely paid

Black points: 100 (50 for this casino)

The player didn't receive the full amount of requested withdrawal.

A player from Arizona requested a withdrawal of $3,000 but received only $500 which they found ridiculous and confusing. There is no further information whether the player received rest of their money or not. The complaint remains unresolved.

This complaint is from 1/2019

Disputed amount: $2,500 (real money)
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Show more complaints (+23)

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

* We only list complaints, where the casino might be breaking our Fair Gambling Codex.