EuroGrand Casino Review

Name: EuroGrand Casino Review
Item: EuroGrand Casino
Rating: 5.3

Casino closed

EuroGrand Casino has been closed and no longer operates.

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5.3/10Safety Index Below average by Casino Guru

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EuroGrand Casino Review

Casino closed

EuroGrand Casino has been closed and no longer operates.

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Show company details

Owner WHG Limited

Established 2006

Estimated annual revenues

> $1,000,000

Licensing Authorities

OverviewUser reviews16Safety Index explainedDiscussion1

Casino closed

EuroGrand Casino has been closed and no longer operates.

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EuroGrand Casino Review

EuroGrand Casino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. EuroGrand Casino has a Below average Safety Index of 5.3, which makes it a less than ideal option for most players in terms of fairness and safety. Continue reading our EuroGrand Casino review to find out more about this casino and determine if it's the right fit for you.

Safety Index of EuroGrand Casino – Is it fair and safe?

In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of EuroGrand Casino, we thoroughly read and reviewed the Terms and Conditions of EuroGrand Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .

According to our approximate calculation or collected information, EuroGrand Casino is a very large online casino. Considering its size, this casino has a high sum of disputed winnings in complaints from players. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

We did not find EuroGrand Casino on any relevant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

All in all, when combined with other factors that come into play in our review, EuroGrand Casino has landed a Below average Safety Index of 5.3. In our expert opinion, this is not a good choice for those who look for an online casino that prioritizes fair treatment and safety of its customers.

Note: According to our records, EuroGrand Casino is related to 13 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of EuroGrand Casino. The relationship between these casinos has led to a higher Safety Index than it would have been otherwise for this casino.

EuroGrand Casino T&Cs

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of EuroGrand Casino to be somewhat unfair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to EuroGrand Casino

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We currently have 9 complaints directly about this casino in our database, as well as 66 complaints about other casinos related to it. Because of these complaints, we've given this casino 30,447 black points in total, out of which 8,004 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of EuroGrand Casino

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

Our database has a total of 16 user reviews of EuroGrand Casino, giving it a Good User feedback rating. You may access the casino's user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

EuroGrand Casino company information and licenses

EuroGrand Casino belongs to WHG (International) Limited and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.

EuroGrand Casino has been granted licenses by authorities in the following countries or regions: Malta (Malta Gaming Authority), Gibraltar (Gibraltar Licensing Authority).

About payment methods and win and withdrawal limits

EuroGrand Casino accepts 30 payment options. This includes: Neteller, Skrill, PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, Giropay, POLi, Sofort Banking, InstaDebit, WebMoney, EuTeller, PayPal, Przelewy24, EPS, QiWi, Trustly, Diners Club, Nordea, Multibanco, Maestro, American Express, eKonto, Neosurf, Teleingreso, Todito cash, iDebit, Fast Bank Transfer, Yandex Money, SafetyPay.

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. The table below contains information about the languages at EuroGrand Casino.

Language	Website	Customer support	Live chat
English			24/7
Japanese
German

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Since customer support can assist you with problems related to registration process at EuroGrand Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say EuroGrand Casino has a good customer support based on the responses we have received during our testing.

Slots and casino games at EuroGrand Casino

You can play these types of games at EuroGrand Casino: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Scratch cards, Other card games, Other games.

Titles supplied by 8 casino game providers are available. This includes Playtech, Ash Gaming, Rarestone gaming, GECO Gaming, Origins (playtech), Vikings (playtech), SunFox Games, Psiclone Games.

Bonuses and codes offered by EuroGrand Casino

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. Sadly, there are now no bonuses available from EuroGrand Casino stored in our database.

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

No bingo

Baccarat

Jackpot games

Live games

No poker

No craps

No keno

Scratch cards

No eSports betting

No crash games

Language options

English website

All languages (3)

English customer support

English live chat

Game providers

Positives

Live chat support is available 24/7
No withdrawal limits
Live dealer games are available

Negatives

Live chat is available only after registration
Small selection of game providers

Interesting facts

Small international casino

Author & Guarantor: Adam Maclean Last updated: 19 Aug 2021 Anything incorrect or missing? Let me know

EuroGrand Casino bonuses

Browse all bonuses offered by EuroGrand Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of EuroGrand Casino

This is a place to share experience with EuroGrand Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 16 users

Very positivePositiveNeutralNegativeVery negative

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Safety Index of EuroGrand Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of EuroGrand Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average5.3/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

High value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Complaints about EuroGrand Casino and related casinos (101)

101All0Opened41Not solved14Solved46Rejected

Complaints directly about EuroGrand Casino

Unresolved Our verdict

Failed self-exclusion

Black points: 1029

Disputed amount: £2,600

Failed self-exclusion.

The player was self-excluded in William Hill Casino for over five years when he opened an account at Eurogrand Casino, which was also a part of the William Hill Casino's group. Unfortunately, no one was able to help him to get his money back even though they let him make a deposit, play, and win. No more information is available.

Read moreRead less

Read more on: askgamblers.com Submitted: 10/2015

Unresolved Our verdict

Failed self-exclusion

Black points: 358

Disputed amount: $1,795

The casino blocked the account of the self-excluded player after he had already made three deposits. His winning was confiscated and his deposits were not returned.

In this case, the casino was obliged to return to the player his deposits. Casino should've refunded the player and implement much better self-exclusion policies.

Read more on: askgamblers.com Submitted: 5/2014

Show 1 similiar complaints with 358 black points in total (358 for this casino)

Unresolved Our verdict

Uncertain case, good regulator

Black points: 20000

Disputed amount: £160,000

Eurogrand Casino closed the player's account without any explanation.

As it turned out after writing the complaint by the player, the casino filed a clarification to the player in which they said that they closed his account for the problematic verification of his identity. In our opinion, it is not a good reason to create such situations.

Read moreRead less

Read more on: askgamblers.com Submitted: 5/2016

Unresolved Our verdict

No reaction, good regulator

Black points: 589

Disputed amount: €2,300

Complicated verification process.

Adrian from Sweden won €2,300 and shortly after that, the casino asked him to provide documents for his account verification. He did so right away but soon after that, the casino has blocked his account and started ignoring him. We're not sure whether the casino paid Adrian his winnings or not, but the case remains unresolved.

Read moreRead less

Read more on: askgamblers.com Submitted: 10/2018

Unresolved Our verdict

No reaction, good regulator

Black points: 156

Disputed amount: £300

The player's account was blocked without an explanation.

Upon depositing £300, the player's account was blocked and they received an email in which the casino was asking them to submit documents needed for their account verification. After they did so, the casino stopped responding and the complaint remained unresolved.

Read moreRead less

Read more on: thepogg.com Submitted: 12/2018

Show 1 similiar complaints with 156 black points in total (156 for this casino)

Unresolved Our verdict

Uncertain case, good regulator

Black points: 120

Disputed amount: ??

Fraudulent activity on the player's accounts.

The player complained his account was used for a multiple unauthorised transactions to Eurogrand Casino. He prevented the casino about the situation but the casino was not replying. His bank confirmed he was a victim of a fraud. In this case, we would advise the player to contact the bank to prevent such situations.

Read moreRead less

Read more on: askgamblers.com Submitted: 2/2015

Unresolved Our verdict

Uncertain case, good regulator

Black points: 19

Disputed amount: ??

Funds confiscated, miscommunication between the player and the casino.

The player registered a real money account, won some money, asked for a withdrawal, was asked to send the necessary documents for the security verification. There were issues with the documents delivery and after the documents were at last received, the player's balance on the account was reset without any explanation. Just the accusation of having breached the terms and conditions was not considered legit according to the player. The communication between the player and the casino was ineffective and they were not able to reach an agreement. No more update since then.

Read moreRead less

Read more on: askgamblers.com Submitted: 5/2014

Show 1 similiar complaints with 19 black points in total (19 for this casino)

Unresolved Our verdict

No reaction, good regulator

Black points: 112

Disputed amount: €200

The player tried to withdraw money from her account but EuroGrand Casino delayed the payment of her winning.

The player won some money in EuroGrand Casino. She had to wait for one month before getting her money. All this time the casino has not responded to her emails, used strange apology and created problems for her. This was not what we expected from a casino that was 12 years on market. Eventually, the money returned to her casino account.

Read moreRead less

Read more on: askgamblers.com Submitted: 3/2018

Unresolved Our verdict

Technical glitch

Black points: 60

Disputed amount: ??

The player didn't receive her bonus.

Marja deposited €10 because she wanted to receive 20 free spins, but she had never received them. She contacted the casino via live chat and they informed her that there was no such kind bonus available. No more information is available.

Read moreRead less

Read more on: askgamblers.com Submitted: 9/2015

Complaints about related William Hill Casino (3)

Resolved Our verdict

Case closed

Disputed amount: £283

Withdrawal of player's winnings has been delayed.

The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. Despite the initial delay, the player's withdrawal issue had been successfully resolved after he managed to speak with a casino representative who allowed him to withdraw to his TSB debit card. The player had expressed dissatisfaction with the casino's initial handling of his withdrawal request and closure of his account after significant winnings. The issue was eventually resolved and the complaint had been marked as 'resolved' by the Complaints Team.

Read moreRead less

William Hill Casino

Safety Index:High Submitted: 21 Mar 2024

Resolved Our verdict

Case closed

Disputed amount: €150

The player's account got closed.

The player's account got closed during the verification process. The complaint was closed as 'unresolved' because the casino failed to reply and/or cooperate in resolving the complaint. There was no progress even 3 weeks after the casino was notified about the player's complaint. The player contacted us at the end of October 2022 and informed us that, although his account remained closed, his pending withdrawal was finally paid. We consider the complaint resolved.

Read moreRead less

William Hill Casino

Safety Index:High Submitted: 24 Jul 2022

Resolved Our verdict

Case closed

Disputed amount: €60

Player’s struggling to access his account.

The player from Finland is experiencing difficulties accessing his casino account. Player’s complaint has been resolved successfully.

William Hill Casino

Safety Index:High Submitted: 02 Jun 2020

Complaints about related Bertil Casino (1)

Resolved Our verdict

Case closed

Disputed amount: €1,600

Player’s withdrawal has been delayed.

The player from Sweden had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received at that time. After communicating with the Complaints Team, the player was advised to wait for a period of 14 days for the withdrawal process to be completed. The team also suggested that the delay might have been due to pending KYC verification or a high volume of withdrawal requests. After a period of time, the player confirmed that his withdrawal had been approved and the funds were credited to his account two days later. The issue had been successfully resolved and the complaint was marked as 'resolved' by the Complaints Team.

Read moreRead less

Bertil Casino

Safety Index:Above average Submitted: 19 Jan 2024

Complaints about related Redbet Casino (Same management but different owner)

Resolved Our verdict

Case closed

Disputed amount: $300

Withdrawal of player's winnings has been delayed.

The player from Chile has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less

Redbet Casino

Safety Index:Above average Submitted: 28 Sep 2022

Complaints about related Mr. Green Casino (Same management but different owner)

Resolved Our verdict

Case closed

Disputed amount: $1,705

Player's account blocked after successful verification.

The player from Argentina completed the verification process with Mr. Green Casino and managed to earn USD 1705.08. Despite receiving an email confirming the completion of verification process, the player later received a message that their account was blocked. They are requesting the account to be unblocked and the withdrawal of their earnings. The complaint was closed as the player resolved the issue with the casino.

Read moreRead less

Mr. Green Casino

Safety Index:High Submitted: 08 Oct 2023

Resolved Our verdict

Case closed

Disputed amount: €300

Player reports unauthorized transactions.

The player from Spain noted three unauthorized transactions, each for 100 Euros, deducted from their bank card after they had self-excluded from this casino. Both the casino and the bank were contacted, but no resolution has been found. The player later confirmed that all unauthorized transactions were returned to him, therefore we marked the complaint as resolved.

Read moreRead less

Mr. Green Casino

Safety Index:High Submitted: 11 Aug 2023

Resolved Our verdict

Case closed

Disputed amount: €700

Player's account suspended due to multiple accounts.

The player from Austria had her account suspended because she had a second account. She was able to deposit and make withdrawals before the account got blocked. The player explained that her original account was inactive due to self-exclusion and she had created a new one after failing to get a response from the casino to reactivate the old account. After our intervention, the casino agreed to pay her an undisclosed amount. However, the payment was delayed. We extended the complaint resolution time and continued to monitor the situation. Eventually, the player confirmed that she had received the agreed payment. The issue had been resolved to the player's satisfaction.

Read moreRead less

Mr. Green Casino

Safety Index:High Submitted: 04 Aug 2023

Resolved Our verdict

Case closed

Disputed amount: £183

Player’s account has been blocked.

The player from the United Kingdom had his account blocked without further explanation. The remaining balance is still held by the casino. The player confirmed his account was closed permanently, but the winnings were received.

Read moreRead less

Mr. Green Casino

Safety Index:High Submitted: 18 Oct 2022

Resolved Our verdict

Case closed

Disputed amount: 26,000 kr

Player’s struggling to complete the account verification.

The player from Sweden is experiencing difficulties withdrawing their winnings due to ongoing verification.

Mr. Green Casino

Safety Index:High Submitted: 12 Apr 2021

Resolved Our verdict

Case closed

Disputed amount: €200

Player’s account has been suspended.

The player from Spain had his account suspended due to ongoing verification. This complaint got resolved after few days.

Mr. Green Casino

Safety Index:High Submitted: 29 Sep 2020

Resolved Our verdict

Case closed

Disputed amount: €1,750

Player’s withdrawals have been delayed.

The player from Germany has requested three withdrawals. All three of them have been delayed. The player received his winnings after contacting eCOGRA.