Bingo Extra Casino Review

Technical glitch.

The player complained that after he lost his deposit he was given a large sum of money to play in free bingo credit. He put money on several tickets and left his laptop on overnight. When he tried to log in the next day there was a ‘503 server error’ at the casino page. The player suspected he got an IP block. No more updates since then.

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Unresolved Read more on: casinomeister.com Submitted: 4/2016

Disputed amount: ??

Glossy Bingo CasinoSafety Index:Above average

Self-exclusion not recognized.

The customer had a previous self-exclusion on their name but since they used a different e-mail address the casino allowed the customer to play and lose their money. The casino stated that they wouldn't respond to this complaint.

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Unresolved Read more on: thepogg.com Submitted: 3/2018

Disputed amount: £1,025

Glossy Bingo CasinoSafety Index:Above average

Complaints about related Casino of Dreams (3)

Delayed payment of 4000 pounds

The player's withdrawal request has been delayed for over three days since 29/12/2024, despite all required documents being verified. He received conflicting and misleading information from customer support, with missed deadlines and no further communication. Additionally, when contacted support, an agent named Jessica abruptly ended the chat without addressing the player's concerns.

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Unresolved Read more on: askgamblers.com Submitted: 12/2024

Disputed amount: £4,000

Casino of DreamsSafety Index:Above average

Player deposited via 3rd party but refund was refused.

The player managed to deposit via 3rd party's PayPal account as well as with credit cards not in their name. The casino promised it would be refunded, but after approving all the requested documents, the casino barely replied to player´s messages and closed their account. In the end, the player was informed there would be no refund. No more updates since then.

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Unresolved Read more on: askgamblers.com Submitted: 3/2023

Disputed amount: ??

Casino of DreamsSafety Index:Above average

Declined verification.

The customer sent his verification documents to the casino but they were declined, asking for another document. The customer thus claimed denial of his valid ID. The casino supposedly sent a response to the mediator they would only discuss this with their appointed ADR and there hasn't been any progress since.

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Unresolved Read more on: thepogg.com Submitted: 11/2016

Disputed amount: ??

Casino of DreamsSafety Index:Above average

Complaints about related Lucky247 Casino (7)

Our verdict No reaction

Player’s withdrawal is delayed.

The player from the United Kingdom had two pending withdrawals since September 5, and despite having provided identification and address multiple times, she faced continuous delays and excuses for payment. Her account was verified, and her ID had been accepted. The Complaints Team had attempted to communicate with the casino multiple times but received no response. After the player escalated the issue to eCOGRA and provided a deadlock email from the casino, the Complaints Team decided to close the complaint as unresolved due to the casino's lack of cooperation.

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Unresolved Submitted: 25 Sep 2025

Disputed amount: £2,944

Lucky247 CasinoSafety Index:Above average

Our verdict No reaction

Player got self-excluded and registered with a new email address later.

The player 'peter160682' self-excluded himself in this casino due to his gambling addiction issues. However, a year and a half later, despite using the same registration details but using a different email address, he was still able to open a new account. Before the casino realized it was a duplicate account of a self-excluded player, he managed to make a deposit. After the player's account was closed, the player demanded a refund of his deposits. The casino refused to do so and was reasoning it with a self-exclusion that was engaging both parties with some responsibilities and that the player tried to circumvent by using a different email address - the information that was crucial for an individual's identification. The casino didn't react publicly to this complaint.

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Unresolved Read more on: thepogg.com Submitted: 3/2018

Disputed amount: ??

Lucky247 CasinoSafety Index:Above average

Player didn't receive their winnings.

The player requested withdrawal of 700£, but he did not receive his money. The casino did not want to communicate with the player nor the mediator. There is no more update available and the complaint remains unresolved.

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Unresolved Read more on: thepogg.com Submitted: 3/2019

Disputed amount: £700

Lucky247 CasinoSafety Index:Above average

Delayed payment where the player became impatient.

The player made a withdrawal request and their payment was delayed. The situation left the player frustrated. No update since then is available.

Unresolved Read more on: askgamblers.com Submitted: 7/2017

Disputed amount: £550

The withdrawal request was delayed for no reason.

The player made a withdrawal request, but the payment was delayed. The casino kept promising the player would receive the money the next day and used a few more different excuses like their system was down or that they had security problems. The player got really tired of these excuses and was afraid they won't received their winning so soon. No update since then is available.

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Unresolved Read more on: askgamblers.com Submitted: 7/2017

Disputed amount: ??

The withdrawal was delayed due to a change in management.

The player requested a withdrawal but the payment was delayed for over ten days. The casino tried to avoid contact with the player but at the end, they were told that their payment had been processed but later on, the casino informed the player that the payment was delayed due to a change in management. After two weeks of waiting for their winning, the player still didn't receive it. The case remained unresolved.

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Unresolved Read more on: askgamblers.com Submitted: 5/2017

Disputed amount: £100

The player's account was suspended for no reason given from the casino.

Toni had won around £4,000 when her account was suspended and she was asked to send a lot of documents for the account verification. She provided those straight away and 5 weeks later, her request was still in the queue. No further information on this case is available.

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Unresolved Read more on: askgamblers.com Submitted: 8/2018

Disputed amount: £4,000

After the document verification, the player's account was closed without any explanation by the casino.

The player, Chaduk, made a withdrawal request and was asked to send in his documents for verification. After some time, the casino informed him that the withdrawal was not approved and that the money would be returned to his account. Also, Chad's account was blocked and the case stayed unresolved.

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Unresolved Read more on: askgamblers.com Submitted: 6/2015

Disputed amount: ??

Show 5 similiar complaints with 0 black points in total (0 for this casino)

The player's account was blocked due to fraudulent activity.

The player registered their account in the UK, won some money, moved back to their home country and closed their bank account in the UK. After that, they tried to withdraw their winning using a different bank account, but their winning was confiscated and their account was blocked. The casino informed them it was because their account was linked to fraudulent activity. The complaint remains unresolved.

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Unresolved Read more on: askgamblers.com Submitted: 1/2015

Disputed amount: £1,300

Lucky247 CasinoSafety Index:Above average

The player's winning was confiscated and their deposit was returned due to bonus terms and conditions being breached.

The player’s bonus winning was confiscated and their initial deposit was returned. According to the casino, the player breached their bonus terms and conditions exceeding the maximum bet. No update since then is available at the moment.

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Unresolved Read more on: askgamblers.com Submitted: 1/2015

Disputed amount: A$25,000

The casino accused the player of breaching their bonus terms and conditions by mistake.

The player's winning was confiscated due to bonus terms and conditions being breached. The player allegedly exceeded the maximum bet when played with the bonus money. Later on, the casino admitted it was a misunderstanding and their initial deposit was returned. The player was also informed they were eligible to receive six times their first deposit amount. It was not clear if the player was playing with bonus money or real money and also if they received it or not.

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Unresolved Read more on: askgamblers.com Submitted: 1/2015

Disputed amount: ??

The player’s withdrawal request was denied and their account was blocked due to possible terms and conditions being breached.

The player’s withdrawal request was denied and their account was locked. The casino accused them of fraudulent activity and breach of the casino's terms and conditions. Some of the player's comment was deleted due to abusive language. No update is available at this time.

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Unresolved Read more on: askgamblers.com Submitted: 2/2015

Disputed amount: €50

Due to the problems with a third party verification company, the player's winning was confiscated and the account was closed.

The player, Chris567, requested a withdrawal but it was denied because a third party verification company did not accept their documents that he provided for verification. The player was very frustrated, the company refused to re-look at the issue and the casino considered the matter closed. There is no update ever since then.

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Unresolved Read more on: askgamblers.com Submitted: 8/2014

Disputed amount: £352

The player's withdrawal request was denied and their funds were confiscated due to the terms and conditions were breached.

After winning some money, the player made a withdrawal request. The casino denied the request and confiscated all their winnings due to a breach of terms and conditions. The player was frustrated due to lack of communication from the casino and unnecessary complicated and unclear bonus rewarding system. No update since then.

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Unresolved Read more on: askgamblers.com Submitted: 2/2015

Disputed amount: £1,400

Show 5 similiar complaints with 0 black points in total (0 for this casino)

The player failed to provide relevant documents needed for his account verification.

The player, Tom, played with a bonus and when he wanted to withdraw his winning, he realized that his account was blocked. He was asked to send all the documents needed for verification and when he did so, his bank statement happened to be not accepted because it looked like an online printout to them. There is no further information after the last update.

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Unresolved Read more on: askgamblers.com Submitted: 11/2018

Disputed amount: £416

Lucky247 CasinoSafety Index:Above average

Extremely long withdrawal process.

The player, Mairee, complained that the casino was withholding her payout. She hadn't had issues receiving her money before, but this time, the casino support kept telling her to contact the finance department and the finance department was supposed to email her back with an update, but that had never happened. No reply from the casino which left the case unresolved.

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Unresolved Read more on: thepogg.com Submitted: 7/2018

Disputed amount: $9,400