BETWINNER Casino Review

The player complained that a glitch had occured when he was winning a bonus and after reloading the game, 6 of the 9 total spins were missing with 0 results. The support supplied the player with a result log and they found it suspicious that multiple spins had the exact same result shown on the reels. The casino has not replied to this complaint and it remained unresolved.

The player complained that the casino had not processed their payout even after getting all personal documents verified. The complaint however lacks information regarding the disputed amount and time period, we don't know when exactly this delay started. No further responses from either side since then.

The player deposited via Ethereum 2 weeks before submitting the complaint and the deposit was still pending at the time of posting (27.11.2023). The deposit has not yet been credited to their casino balance and the casino has not responded yet.

The Brazilian player had experienced difficulties with Betwinner casino. After regular play, the casino had requested document verification. The player had complied, but his ID submission was rejected due to the lack of color. The player had attempted multiple times to resolve the issue with the casino but was unsuccessful. We had attempted to assist the player by extending the complaint timeframe and requesting additional information. However, the player did not respond to our inquiries, and as a result, we were unable to further investigate and had to reject the complaint.

A player from Spain experienced a blockage on their BETWINNER account, and in response, attempted to withdraw funds and open a new account. Betwinner blocked the second account after additional deposits, claiming multiple accounts were not allowed. The player argues only one account was active at a time due to the initial blockage. The complaint was rejected as the player breached the casino terms.

The player from Spain is unable to withdraw winnings due to repeated requests for various documents for verification. Despite providing all documents requested, the casino claims they're unacceptable and has stopped responding to the player's emails, effectively withholding the player's winnings. The issue has been resolved successfully.

The player from Egypt had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. After our team had advised the player to wait for at least 14 days after requesting the withdrawal and to cooperate fully with the casino, the player reported that the issue had been resolved by the casino's accounting team and the withdrawal had been received successfully. Consequently, we had marked the complaint as resolved in our system.

The player from Argentina was unable to withdraw her winnings due to a persistent error related to her card number input. She could use the card for deposits but not for withdrawals. Despite our team's efforts to understand and resolve the issue, and seek further information, the player did not provide additional responses. As a result, we could not conduct a thorough investigation and had to reject the complaint.

The player from Peru had difficulty completing the account verification due to confusing instructions provided by the casino. He had sent the required documents digitally but was then requested to mail his documents by post. He lacked the full postal address required to send the documents. After sending the documents via post, the player reported that the casino had received the documents but continued to ask for additional verification. Despite our efforts to mediate, the casino did not respond to our inquiries. The issue remained unresolved as the casino continued to delay the verification process. We had recommended the player to report the issue to the Curacao Gaming Authority for further assistance.

The player from India has been struggling with the withdrawal of 50000 Indian Rupees from his BetWinner account. Despite providing all necessary documents for verification, his account is still in not verified. We closed the complaint because the player stopped responding.

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Portugal has been trying to withdraw funds from their BETWINNER account. Despite successfully submitting identification documents, their account was blocked, communication ceased, and a portion of money was removed without explanation.

The player from Spain has attempted to withdraw 1080 euros but is facing repeated verification issues. The player has provided all requested documents, however, the casino claims the files have been compressed, delaying the withdrawal. We closed the complaint because the player stopped responding.

The player from Argentina, who made many previous successful deposits and withdrawals, is experiencing difficulties after being requested to submit verifications documents. They've submitted the required documents, but their account is still under verification and they haven't received a response from the casino. The complaint was resolved as the player's account got successfully verified.

The player from Indonesia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the issue was resolved.

The player from India has made a mistake while registering an account. Unfortunately, the withdrawal is now pending due to incomplete verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player got logged out of his account that contained 20,000 INR balance, was told to reset his password, and got logged back into an account with zero balance. The player said he had proof of his lost funds, however, the casino stopped communicating with him. There were no more updates in this case.

The player complained about having withdrawal request still pending one and a half months later, and while it was pending, it was impossible to request any new one. There were no more updates in this case.

The player from Egypt has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Uganda is experiencing difficulties withdrawing her funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Spain is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player 'putriken' was waiting weeks for a withdrawal with no sign of receiving it. After trying multiple different methods for withdrawal the casino kept saying they would process it but did not. The player asked the mediator to contact the casino, but no response was received.

The player from Portugal has been accused of opening multiple accounts. We are closing this case as insufficient evidence from Casino because Casino rejected to provide proof that player has multiple accounts.

The player from Greece inquires about his missing winnings. We rejected the complaint because the player didn't respond to our messages and questions. The player later reopened the complaint to confirm that the issue was resolved.

The player from Spain tried to withdraw his deposits, but he received a message, that he needs to wager his deposit in order to withdraw funds. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Spain had his account verified and withdrawal approved. Unfortunately, the casino claimed, that the preferred payment method is not available for withdrawals. We rejected the complaint because the player didn't respond to our messages and questions.

The player asked the casino's support to close his account due to his gambling problem. Since his account wasn't closed right after the request, he was able to deposit more money, €3,900. No further information is available ever since then.