96 Casino BR Review

The player from Indonesia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The Complaints Team had advised the player to wait for at least 14 days after the withdrawal request and to ensure their account had been successfully verified. However, due to the player's lack of response to the team's inquiries, the complaint could not be investigated further and was therefore rejected.

The player from the Netherlands had reported a delay in the withdrawal process, which according to the casino's policy, should not have exceeded 24 hours. The player had expressed concern due to a lack of response from the casino's support. The casino had acknowledged the issue and informed the player that their support system was then active. Despite this, the player had continued to experience communication issues. Eventually, the player cancelled the withdrawal, deposited again, and confirmed that they had received their money.

The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player confirmed he had played with real money and not bonuses, and he hadn't been asked for KYC verification yet. We had attempted to contact the casino multiple times without success. Since the casino operated without a valid license and didn't refer to any ADR service, there was no gaming authority to turn to. We marked the complaint as 'unresolved'.

The player from India had reported that his account was blocked despite having followed all terms and conditions. The player had been using the online casino for a month and predominantly played live games. After the account got blocked on August 5th, the player sought assistance from us. We had invited the casino to explain their side of the situation and advised the player to contact the casino directly via their support email. However, the player did not respond to our follow-up messages and failed to provide additional necessary information. As a result, we were unable to further investigate and had to reject the complaint.