The player from India faced a critical situation as his casino account, which had been recently reopened and verified after a year of being blocked, was blocked again under the 'duplicate policy.' He urgently needed access to his remaining winnings of ₹12,680 for his daughter's life-saving treatment. The issue was resolved after the player confirmed that the complaint had been addressed satisfactorily. The complaint was marked as resolved by the Complaints Team following the player's confirmation. The team remained available for future assistance free of charge.
96.com Casino - Player’s account is blocked due to multiple accounts accusation.
Resolved
Our verdict
Case closed
Amount: ??
96.com Casino
Safety Index:HighCase summary
Discussion
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3 weeks ago
My 6-year-old daughter is fighting for her life in the ICU. I am a single father as her mother is no longer with us. My account was blocked for 1 year, but after many requests, 96.com recently reopened it. They even verified me by paying ₹5,500 (Feb 20) and ₹10,000 (Feb 24). But now, when I need the remaining ₹12,680 for my daughter's life-saving treatment, they blocked it again for 'duplicate policy.' This money is my daughter's life. You are my last hope. Please help me before it's too late; otherwise, this casino will be responsible for the death of an innocent child."
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3 weeks ago
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3 weeks ago
Dear Sunilbishnoi2,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Why was your account closed one year ago? Did you request it to be closed, or was it blocked by the casino?
- What types of games did you play at this casino after your account was reopened?
- Have you ever created multiple accounts at this casino?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Sunilbishnoi2,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
