Home Online Casinos 888games Casino Review

888games Casino Review

Players from Virginia Not Accepted
8.5 Rating
Very Good
Reputation
Players from Virginia Not Accepted
Very Good
Reputation
This review was last updated: 2018-12-18T00:00Z  

We've thoroughly reviewed 888games Casino and gave it a very good reputation rating, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because 888games Casino is related to other online casinos listed below, its rating is also influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, 888games Casino is a medium-sized online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 0 complaints directly about this casino in our database, as well as 26 complaints about other casinos related to it. Because of these complaints, we've given this casino 13,760 black points in total, out of which 13,760 come from related casinos. You can find more information about all of the complaints and black points below.

Based on all of the information mentioned in this review, we can conclusively say that 888games Casino is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

Read more Read less
Residents from
Virginia
Not accepted
IP addr. from
Virginia
Not blocked
VPN
usage
Allowed
Website
Language
English (+5)
Live Chat
Language
English
Email Support
Language
English
No Deposit Bonus
Not available
Deposit Bonus
Not available
Owner
888 Holdings
Established
2009
Withdrawal limit
Not Limited
Licensing Authorities
Show All (9)
Spain
Good
Nevada
Not Reviewed
New Jersey
Not Reviewed
Interesting Facts
  • Medium sized casino popular in UK
  • Big online gambling company online since 1997
Positives
  • Above average withdrawal limit
  • Somewhat improved reputation since 2018
Negatives
  • Customer support not available 24/7

Complaints about 888games Casino and related casinos (31)

We have conducted extensive research on the web and as a result we have found following 31 complaints on 888games Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give 888games Casino a Very Good reputation.

Very Good Casino Reputation
Complaints on related 777 Casino (Same management)
Insufficient evidence from casino
Black points: 16800 (8,400 for this casino)
The player's account suspended without a valid reason.
The player got a message that his account had been temporarily suspended. It happened after he requested withdrawal over £30 000 . The player was unable to understand the situation as casino did not provide any evidence.
 
This complaint is from 5/2016
Disputed amount: €30,220 (real money)
Read more on: askgamblers.com
Read more
Insufficient evidence from casino
Black points: 448 (224 for this casino)
The player was accused of breaching bonus terms. No evidence showed.
The player played with a welcome offer and after he completed the wagering requirement, he was accused of breaching bonus terms. However, the casino did not give any information about which term was breached. They responded to the complaint but the refused to give any info publicly and did not provide any evidence.
 
This complaint is from 6/2016
Disputed amount: £2,426 (bonus money)
Read more on: askgamblers.com
Read more
Show 1 similiar complaints with 448 black points in total (224 for this casino)
Technical glitch
Black points: 3000 (1,500 for this casino)
The player stated he won in bingo 50000€ and then the system just switched to the next spin.
The player showed a print screen to prove he hit 50 000 €. He was unable to get any answer from the support. The casino answered only with a question regarding his username and email. Internal communication was problematic because the casino was asking for some ID number the player could not give. No update since.
 
This complaint is from 2/2016
Disputed amount: €50,000 (real money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 524 (262 for this casino)
The player had a problem to withdraw the winnings.
After withdrawal request, the casino asked for ID documents and they asked for notary proved credit card. The player claimed he used e-wallet to deposit. The casino replied that they were dealing with the request and there was no update since.
 
This complaint is from 5/2018
Disputed amount: €5,000 (real money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 86 (43 for this casino)
In the past player was self-excluded in a sister casino.
The player won 46 000 € and the casino refused to pay him his winning as in 2012 he was self-excluded in sister casino. However they agreed to pay him his deposit back.
 
This complaint is from 1/2016
Disputed amount: €46,000 (bonus money)
Read more on: casinomeister.com
Read more
Show 1 similiar complaints with 86 black points in total (43 for this casino)
Delayed payment, status unknown
Black points: 425 (212 for this casino)
Extremely long withdrawal processing.
A player from Ireland complained about the casino's lack of responsiveness because when he made a withdrawal request, the casino didn't react to it. One week later, he was asked to send all the documents that were needed for the account verification. Ever since then, the casino stopped responding to him. After he tried to get some answer on several occasions, it still didn't lead to a resolution. No further reaction from the casino.
 
This complaint is from 4/2019
Disputed amount: £3,250 (bonus money)
Read more on: askgamblers.com
Read more
No reaction policy, good regulator
Black points: 156 (78 for this casino)
Delayed account verification process.
The player complained about lack of responsiveness from the casino and a long withdrawal process. They made a withdrawal request and sent all the necessary documents for the account verification. But then, the casino sent them an email saying that in order to complete the verification process, they needed to get in touch with the player via phone. The player gave them one phone number and the casino support said they were trying to get in touch with them but no one was answering the phone. So the player gave them a second, and a third phone number, but the calls never came. The casino stated there was a connection problem. No further information is available and the complaint remains unsolved.
 
This complaint is from 1/2019
Disputed amount: €1,200 (bonus money)
Read more on: thepogg.com
Read more
No reaction, good regulator
Black points: 144 (72 for this casino)
The player was accused of bonus abuse.
After the player requested withdrawal, they received an email saying that they breached the bonus terms and conditions without any further explanation from the casino. The casino also never responded to the complaint and it stayed unsolved.
 
This complaint is from 6/2016
Disputed amount: £180 (bonus money)
Read more on: askgamblers.com
Read more
Show 1 similiar complaints with 144 black points in total (72 for this casino)
Delayed payment, likely paid
Black points: 100 (50 for this casino)
Extremely long account verification and withdrawal processing.
James, a player from Malta, complained about very long processing of his withdrawal request. About two weeks after his request, the casino didn't react to it and shortly after that, they informed him that the photo of his bank card was not complete and therefore invalid. The player then sent copies of his card again but 5 days later, he still didn't receive any response. Ever since then, there was no reaction from the casino.
 
This complaint is from 12/2018
Disputed amount: €1,015 (bonus money)
Read more on: askgamblers.com
Read more
Delayed payment, likely paid
Black points: 100 (50 for this casino)
Extremely long withdrawal processing.
The player requested a withdrawal via MasterCard payment method but the casino informed them that it wasn't possible to do so and asked the player to choose a different one. The player had no problem doing so, the first withdrawal request was reversed and a new one was requested. After that, the second withdrawal request was still pending and the casino didn't respond to them about it. No reaction from the casino, no more update is available ever since then.
 
This complaint is from 3/2019
Disputed amount: £190 (bonus money)
Read more on: askgamblers.com
Read more
Show 1 similiar complaints with 100 black points in total (50 for this casino)
Complaints on related 888 Casino (Same management)
Insufficient evidence from casino
Black points: 1586 (793 for this casino)
The player received a partial amount of his winning and then the casino closed his account for no reason.
The player played in 888 Casino and after some bad fortune, he won £15000. When he tried to withdraw the money he got an email saying that his account didn't pass the verification and notarized scans of his documents were needed. He provided them and the casino allowed him to withdraw almost all of his money. With only £2475 left on the account, the casino decided to permanently close the player's account with the remaining winning confiscated.
 
This complaint is from 6/2016
Disputed amount: £2,475 (real money)
Read more on: askgamblers.com
Read more
Insufficient evidence from casino
Black points: 970 (485 for this casino)
Bonus conditions breached and all funds were seized.
The player, Marcel from the Netherlands, requested a withdrawal in the amount of €1,400. It was denied due to a bonus abuse and the account became permanently closed. The casino promised to return the funds to the player through a wire transfer. There is no further information on this case.
 
This complaint is from 2/2018
Disputed amount: €1,400 (real money)
Read more on: askgamblers.com
Read more
Insufficient evidence from casino
Black points: 250 (125 for this casino)
The player's account was closed with all his funds still on it due to a bonus abuse.
When the player tried to withdraw his winning, the casino locked his account and blamed him of a bonus abuse. The player denied this accusation and asked the casino to provide him with a proof. The casino mentioned that they had already explained him the reasons and refused to discuss this complaint with a 3rd party mediator. That is why the case remained open and unresolved.
 
This complaint is from 2/2018
Disputed amount: €440 (bonus money)
Read more on: askgamblers.com
Read more
Show 2 similiar complaints with 1,220 black points in total (610 for this casino)
Uncertain case, good regulator
Black points: 468 (234 for this casino)
The player lost access to his account because an internal security check on his account had failed.
Hermann experienced serious troubles when he tried to access his account after he requested a withdrawal of his deposit money. The casino told him that his account had failed some of their internal security checks. They also contacted his Entropay and that account got locked too. The player didn't get any clear answer what should he do in this case or how to get his money back. There is no update available and the case remains unresolved.
 
This complaint is from 3/2016
Disputed amount: €6,000 (real money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 389 (194 for this casino)
The player's account got blocked after he requested the bigger withdrawal.
The player played with 888 Casino for several days and during that time he got some small winnings and withdrew some of the money. Everything was fine until he won a bigger amount and tried to withdraw it. The casino permanently locked his account and kept all the funds due to their decision where he didn't pass their verification but later on, they passed the verification. The player never used a bonus to play so the casino should have at least returned the players' deposits if they didn't want to explain this case. Very confusing and unresolved complaint without a further update.
 
This complaint is from 5/2016
Disputed amount: €4,600 (real money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 258 (129 for this casino)
Casino decided to confiscate the player's funds and close their account for no reason given.
New player started to play at 888 Casino. It took only one day and the casino blocked the player's account and asked him to send them notarized copies of his ID card and credit card. He sent them notarized copies but his account remained blocked. Later on, he received an answer from the casino where the casino decided to permanently close his account without any further explanation and confiscated all the player's money. The case stayed unresolved.
 
This complaint is from 3/2016
Disputed amount: $3,000 (real money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 197 (98 for this casino)
Shortly after the player contacted the casino for missing money from their account, it was blocked for security reason.
After a trouble with logging in to his account, the player reset his password. When he successfully logged in, he discovered that his money was gone. After he explained his situation on live chat, the casino blocked his account immediately due to security reasons. The support representative also told the player that somebody had withdrawn $500 from his account. There is no further update on this complaint due to both parties stopped responding.
 
This complaint is from 12/2014
Disputed amount: $5,500 (real money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 178 (89 for this casino)
After a long payout process, the player received a non-cashable cheque from the casino.
The player complained about a very long withdrawal process and when he finally received a cheque from the casino, he was unable to cash it and paid a £250 fee. The cheque was returned to the casino. Soon after that, the support started to be rude and later on became non-responsive. There is no further update available.
 
This complaint is from 9/2015
Disputed amount: £2,000 (real money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 105 (52 for this casino)
The player's funds were confiscated due to a previous bonus abuse accusations.
Jenny requested a withdrawal of £3,000 but was denied due to a previous accusation of a bonus abuse at the bingo casino. The casino kept her winning and her deposit also. The case remains unresolved.
 
This complaint is from 8/2017
Disputed amount: £3,000 (bonus money)
Read more on: casinomeister.com
Read more
Uncertain case, good regulator
Black points: 93 (46 for this casino)
The casino asked a player to notarize all his documents needed for verification and still didn't receive his winning.
Björn was very surprised when the casino asked him to sent notarized copies of all his documents for verification. Besides the fact that he was currently in Poland, he sent all the notarized evidence to the casino. Still, we cannot say if this had helped or not and the case remains unresolved.
 
This complaint is from 10/2015
Disputed amount: €900 (real money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 59 (29 for this casino)
A lady was disconnected during her play and had proved that she had won, but the casino tried to compensate her with a much smaller amount.
The whole story is very interesting. The lady was disconnected during a spin and her screenshots indicated that she might have won some money. The casino firstly compensated her the value of the spins but she pointed out that there was a win. Then the casino came up with a gesture of a goodwill and offered her £250 as a compensation. But this lady made some calculations and disagreed with the compensation offered to her because her winning should have been £661. How the case ends is a mystery: both sides agreed on a deeper investigation of the case.
 
This complaint is from 12/2014
Disputed amount: £750 (real money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 53 (26 for this casino)
The account was closed and the winnings were seized.
Matti, a player from Finland, had won €850. When he tried to login into his account, it was closed and all the funds were seized. After he contacted the casino a few times, they informed him that they would need additional documents to verify his identity in order to reopen his account. He resubmitted those documents for verification. There is no further information on the case.
 
This complaint is from 5/2018
Disputed amount: €200 (real money)
Read more on: askgamblers.com
Read more
Show 8 similiar complaints with 1,332 black points in total (663 for this casino)
No reaction, good regulator
Black points: 633 (316 for this casino)
A regular player ended up with a locked account when he tried to withdraw his winning.
A player who had played with 888 Casino for half a year ended up with a locked account when he had tried to withdraw his winning. The casino didn't react to his complaint nor explain why they locked out the player who had been playing for half a year in this casino without any trouble. Unfortunately, the case remains unresolved.
 
This complaint is from 1/2017
Disputed amount: £3,000 (real money)
Read more on: askgamblers.com
Read more
Stupid excuse or fraud
Black points: 300 (150 for this casino)
Technical problems caused that the player always lost the bonus rounds and the winnings generated from them.
A regular player pointed out that in the month of July 2015, the casino experienced lots of technical difficulties. Each time when it happened to him, he lost all the bonus money generated from the bonus rounds. He wanted a casino to compensate him for his trouble somehow but the casino decided to close their account and offered him $50 if he came back to play. There is no further update on how this situation ended.
 
This complaint is from 8/2015
Disputed amount: Can$221 (real money)
Read more on: askgamblers.com
Read more
Delayed payment, likely paid
Black points: 100 (50 for this casino)
Extremely long withdrawal process.
The player requested a withdrawal in the amount of $203 but the player´s bank refused to receive the transfer and the casino looked for another way to deliver the payment to the client. There is no further information on the case.
 
This complaint is from 4/2018
Disputed amount: $203 (real money)
Read more on: askgamblers.com
Read more
Delayed payment, likely paid
Black points: 100 (50 for this casino)
Extremely long withdrawal process.
Harry, a player from the UK, requested a withdrawal in the amount of £990 and still hasn´t received the money. There is no further information on this case.
 
This complaint is from 7/2018
Disputed amount: £990 (real money)
Read more on: askgamblers.com
Read more
Show 1 similiar complaints with 100 black points in total (50 for this casino)
Sin from the past
Black points: 0
This casino has lots of unresolved complaints from its past.
Until 2014, this casino fails to resolve lots of complaints mostly concerning delayed payments or technical problems. We decided to not to mention each and every one of them individually but to group them into one complaint marked as "Sin from the past."
 
This complaint is from 1/2013
Disputed amount: $10,000 (real money)
Read more on: askgamblers.com
Read more
Sin from the past
Black points: 0
These players were accused of a bonus abuse or an excessive free bonus bingo play with all their funds being confiscated.
We decided to group a few complaints together and make this sad story shorter for you. When you click on the link, it will show you each and every one on these complaints. There are many complaints about this casino and they altogether made about £83,758 in debt towards the players. In most of them, you can read about how they accused regular players of a bonus abuse or an exssesive free bingo play, or they would close your accounts at the casino's sister sites too, which is a shame. The casinos usually closed the players accounts with their deposits still on it and felt no remorse doing so. They would never provide the players with a relevant proof of the accusations, they would just simply do as they like. Many, almost all of them, are never resolved. Therefore, dear players, please be careful.
 
This complaint is from 1/2011
Disputed amount: £83,758 (bonus money)
Read more on: bingo.vg
Read more
Sin from the past
Black points: 0
The casino failed their players in numerous ways and actions.
The 888 casinos failed to process the self-exclusion requests correctly and that effective customer identification checks were not in place. The Gambling Commission has found that 888 has breached a number of social responsibility codes in relation to self-exclusion requirements and customer interaction. Therefore, they promised to return to customers the £3.5million deposited during the period in which their self-exclusion was not properly affected across all of 888’s platforms. This will be returned to customers either by way of prior customer withdrawal or by way of refund. Hopefully, this issue will be resolved quickly so there would be no more loses like these and the customers would start enjoying playing at the 888 platforms again.
 
This complaint is from 8/2017
Disputed amount: $1,000 (bonus money)
Read more on: gamblingcommission.gov.uk
Read more
Show 2 similiar complaints with 0 black points in total
Technical glitch
Black points: 0
Player experienced troubles during a live roulette play.
After some technical difficulties, the player's money from the live roulette winning was missing. Based on the logs from the servers, the player never made a bet, but money for this bet was missing. There is no update available.
 
This complaint is from 10/2015
Disputed amount: ?? (real money)
Read more on: askgamblers.com
Read more
Failed self-exclusion
Black points: 0
Failed self exclusion.
The player self-excluded himself/herself from the casino sites operated within 888 Group. After some time, he/she tried to login with the same information as previously, like the billing address, registered card details, PayPal account, email address, IP address, and username. He/she succeeded, deposited money and played. The player felt disappointed that the casino has failed to enforce their self-exclusion policy. The casino advised the player that the self-exclusion was requested on 888 platforms only, and didn´t include bingo or instant games. There is no further information on the case.
 
This complaint is from 5/2018
Disputed amount: ?? (real money)
Read more on: askgamblers.com
Read more
Show more complaints (+7)

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

Submit a complaint
* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

888games Casino Bonus

8.5
/10
Very Good Casino reputation reputation

1st Deposit Bonus - 888games Casino

Not Available in Virginia
  • Minimal deposit: $5
  • Wagering requirements: 30x bonus
  • You should get this bonus relatively FAST
  • Maximal cashout: $500
  • Neteller and Skrill excluded
  • Terms apply, please gamble responsibly
  • 18+ , www.begambleaware.org
  • Game weighting and exclusions apply
 
  • Available for following countries:
Activate bonus
IN YOUR ACCOUNT Visit Casino
Last checked: 2018-08-30T00:00Z
Bonus works (0) Bonus doesn't work (0)

888games Casino Payment methods

888games Casino Games

Slots
Roulette
Video poker
Bingo
Blackjack
Baccarat
Craps
Keno
Scratch cards

888games Casino Game providers

Top 10 trusted casinos
Drake Casino
9.1
Big Dollar Casino
7.6
Lucky Creek Casino
8.1
Cool Cat Casino
8.4
BoVegas Casino
8.8
Sloto Cash Casino
8.9
Gossip Slots Casino
8.5
Slots of Vegas Casino
7.9
Raging Bull Casino
7.9
Uptown Aces Casino
9.0
888games Casino
8.5/10
Very Good Reputation
888games Casino
8.5/10
Very Good Reputation
Visit Anyway