8888.bg Casino Review

The player from Bulgaria had concerns about the return rate of games at the casino, stating continuous losses over a period of four years. Repeated depositing had resulted in no returns or withdrawals. We had explained to the player that the nature of casino games involved both wins and losses, and directed them to an article about Payout ratio (RTP) for further understanding. We asked for more information to support their case, but the player did not respond. As a result, we could not investigate further and had to reject the complaint.

The player from Bulgaria had encountered a delay in his payout due to an extended account verification process, which had taken 14 hours instead of the promised time by the casino. Despite his multiple attempts to resolve the issue via calls and live chats, the problem had remained unresolved. We had explained the importance of the KYC process and extended the response time by 7 days. However, due to the player's lack of response within this period, we had rejected the case. The player later requested to reopen the complaint, citing issues with the site's messaging system and the casino's customer service. We had reopened the case and requested more information regarding the documents he had submitted for verification. Despite this, the player had failed to respond again, leading us to reject the case once more.

The player from Bulgaria had an issue with the online casino as they hadn't credited him 100 levs. He suspected that the game's outcome was manipulated and presented a screenshot as evidence of his winnings. However, the Complaints Team found no supporting evidence in his game history. It was suggested that he might have solved the game after the time was up, hence the absence from his history. Due to the lack of concrete evidence, we were unable to proceed further and the complaint was rejected.

The player from Bulgaria had claimed that her account was not restricted until February 17, 2023, which had caused a loss of over 3000 leva. The player had requested a reimbursement from the casino which was denied. The player had confirmed that they had been registered with the casino for two years, had passed the KYC verification, and had used the same personal data for registration as in the NRA register. The Complaints Team had requested further information regarding any self-exclusion requests made by the player, but the player did not respond. As a result, we were unable to investigate further and had to reject the complaint.