OverviewBonusesUser reviewsSafety Index explainedDiscussionPayment methods

Mária B.

02/2026

Read our 888 Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

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Pros and cons

Casino has its own poker platform
Live dealer games are available
Fast withdrawal processing based on players experience
Unlimited withdrawals
Payments by PayPal are available

Customer support not available 24/7

Games

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 10 Not Available: 5

Game providers

Show all (40)

Payment methods

Show all (10)

Transaction limits

Withdrawal limits

Not limited for DKK

Win limits

Unknown

Language options

Website

Available in 1 language

Danish

Live chat

Available in 1 language

Danish

Customer support:

Available in 1 language

Danish

Licensing authorities

Denmark (DGA)
Verified

Casino screenshots

888 Casino Review

For this review, our independent casino review team put 888 Casino through its paces. We used our casino review methodology to look at what it does right and what could be better. All the key facts – from the casino's licenses and Terms and Conditions to player complaints, support, and limits – were checked by our team. They used these to decide if this casino is safe and honest, one to avoid, or somewhere in the middle.

Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. 888 Casino scored a High Safety Index of 8.0, which makes it a recommendable option for most players in terms of fairness and player safety. Proceed with reading our 888 Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Is 888 Casino fair and safe? Safety Index explained

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of 888 Casino, we read and assessed Terms and Conditions of 888 Casino in-depth. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.

888 Casino is a very big online casino based on our estimates or collected information. It has a low amount of restrained payouts in complaints from players, when we take its size into account. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

As far as we know, no relevant casino blacklists include 888 Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

In our comprehensive review of all relevant aspects, 888 Casino has attained a High Safety Index of 8.0. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.

Note: To the best of our knowledge, 888 Casino is associated with 1 other online casino. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of 888 Casino.

888 Casino Terms and Conditions

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of 888 Casino to be somewhat unfair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about 888 Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 86 complaints directly about this casino in our database, as well as 18 complaints about other casinos related to it. Because of these complaints, we've given this casino 41,870 black points in total, out of which 229 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

888 Casino user feedback and reviews

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

The user satisfaction feedback of 888 Casino shared by 44 users has resulted in a Mixed User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

888 Casino company data and licenses

888 Casino is owned by 888 Holdings PLC and has estimated annual revenues higher than $100,000,000. Based on the categorization we use, this makes it a very big online casino.

888 Casino has a gambling license issued by Spillemyndigheden in Denmark.

Win and withdrawal limits, payment options

888 Casino accepts deposits via 10 payment methods. This includes: Skrill, PaysafeCard, VISA, Mastercard, PayPal, Trustly Pay, Dankort, Bank transfer, ApplePay, MobilePay.

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Languages and customer support options

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. In the table below, you can see an overview of language options at 888 Casino.

Language	Website	Customer support	Live chat
Danish

Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at 888 Casino, account management, withdrawal process, etc. We would say 888 Casino has an average customer support based on the responses we have received during our testing.

888 Casino casino games and slots

888 Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Baccarat, Jackpot games, Live games, Poker, eSports betting, Other games, Live shows, Live baccarat, Live blackjack, Other live games, Live poker, Live roulette.

Games from 40 casino game providers are available. This includes NetEnt, Nolimit City, Playtech, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Big Time Gaming, iSoftBet, ELK Studios, Wazdan, Lightning Box, Booming Games, Iron Dog Studio, Barstruck, Boldplay, Prospect Gaming, Neon Valley Studios, Wizard games, Octoplay, Slingshot Studios, Stakelogic, Alchemy Gaming, Reflex Gaming, Fortune Factory Studios, Northern Lights Gaming, Games Global, Gaming Realms, Light & Wonder, RAW iGaming, Section8, Stormcraft Studios, Spinberry, Hacksaw Gaming, AreaVegas, Reel Play.

Bonuses and codes offered by 888 Casino

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.

At present, there are 3 bonuses from 888 Casino in our database, including:

100 kr. NO DEPOSIT BONUS
30 EXTRA SPINS on Big Bass Splash, Big Bass Mission Fishin
100% up to 888 kr.

Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.

Company info

Owner 888 Holdings PLC
Established 2012
Estimated annual revenues > $100,000,000

Casino Bonuses

888 Casino bonuses

Browse all bonuses offered by 888 Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews

User reviews of 888 Casino

This is a place to share experience with 888 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 44 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

Brister

Bronze

Austria

• 1 month ago

A "great" site for beginners. Lose and you're on the downward spiral. The maximum bonus I received was $40. And $4 when you're betting $1 per spin is an insult. Three deposits – zero bonuses. Change the platform.

Variety of slots

It's hard to win
Passive support service
Victories and losses are not equal

IonCojocari

Bronze

United Kingdom

• 9 months ago

I rarely write reviews, but after what I went through with 888 Casino, I feel I need to warn others. If you value your money and peace of mind, please read this before depositing a single penny.

On the evening of the 17th of August 2025, I wanted to relax with a quick 5–10 minute session before bed. I opened a new account with 888 Casino, deposited £800, and within seconds my account was disabled. No warning, no chance to play, nothing. Instead of enjoying a short game, I spent the entire night arguing with their support team, desperately trying to regain access to the money I had just deposited.

⸻

The Verification Nightmare

I’ve been through account verification before with other casinos, and usually it’s straightforward. With 888 Casino, it was an absolute circus.
• I sent a utility bill dated 10th August 2025, showing my address clearly. They rejected it.
• I sent my UK driving licence, a perfectly valid government-issued ID. They said it wasn’t acceptable.
• Every time I provided something, they just asked for something else, giving no explanation why the previous documents weren’t good enough.

It became obvious they weren’t genuinely verifying me – they were stalling.

⸻

A 10-Minute Play Became an All-Night Fight

What should have been a few minutes of entertainment turned into an all-night ordeal. I was up until morning, sending photo after photo, document after document, only to be met with constant rejection.

Instead of being treated like a valued customer, I was treated like a criminal. My money was taken instantly, my account was locked immediately, and I was left with no access and no answers. Even now, I still don’t know when – or if – I’ll get my £800 back.

⸻

Unprofessional and Unhelpful Support

Customer support was robotic and dismissive. They gave me generic copy-paste responses, never explaining why my documents weren’t good enough. A UK driving licence not accepted as ID? A valid utility bill rejected for no reason? It was absurd.

At no point did they offer real help. Their only goal seemed to be dragging things out, keeping me locked out of my own account while holding onto my money.

⸻

Why This is Dangerous

If this is how they treat a new customer making their very first deposit, imagine what happens when someone actually wins a large amount. Will they ever see those winnings, or will they be trapped in the same endless cycle of "verification" excuses?

Casinos are supposed to offer entertainment. 888 Casino instead caused nothing but stress, wasted hours, and left me feeling trapped.

⸻

Final Thoughts

At this stage, I don’t know if I will ever get my £800 back. Maybe they’ll release it, maybe they won’t. But one thing is absolutely certain:

👉 I will never use 888 Casino again, and I strongly advise everyone else to stay far away.

They take your money instantly, disable your account immediately, and then bury you in an endless loop of document requests. No fun, no games – just stress, frustration, and the sickening feeling of being scammed.

I signed up for 10 minutes of entertainment. Instead, I lost an entire night fighting with customer support, and I’m left wondering if I’ll ever see my money again.

For me, that’s enough. 888 Casino has lost my trust forever.

Temporarily disabled account
Straight away after my first deposit

ReMar222

Silver

Austria

• 10 months ago

Personally, I haven't had any problems so far. I think this casino is pretty fair; according to my account, it's 50/50, or there's always a minimal difference between the deposits and the casino's payouts to me.

Large selection of slots and new ones added daily
Grosse Auswahl an Slots und täglich kommen neue
Skrill, Paysafe, Revolut and Visa - fast payouts
Skrill, Paysafe, Revolut und Visa - rasche auszahlungen
Very advanced profile overview
Sehr hochentwickel Profil Übersicht

Own bank or MasterCard withdrawals sometimes take up to 8 hours
Eigene Bank bzw. MasterCard dauert Auszahlung ab und zu bis zu 8 Stunden
Too little customer support or rather almost none
Zu wenig Kunden support oder eher so gut wie fast kein

TNAgambler

Silver

Finland

• 1 year ago

888 Casino is one of those "legacy" names in the online gambling world. It’s been around forever, and at some point, that name probably meant something. These days? It feels more like they’re trading on nostalgia than offering a genuinely competitive experience.

The platform looks like it hasn't been meaningfully updated in years. The interface is slow, cluttered, and oddly buggy for a site with such a big name behind it. Even the game selection, while technically large, leans heavily on outdated titles and a lot of filler. And when it comes to withdrawals or support? Be ready to wait—and wait.

Their promotions and welcome offers sound good on paper, but once you get into the fine print, it’s the usual story: heavy wagering requirements, unclear terms, and a general sense that they’re more interested in keeping your money than letting you enjoy it.

After feeling pretty burned out by the whole experience, I tried branching out to a few newer, lower-key platforms. To my surprise, I came across one that actually focuses more on smooth gameplay and less on hype—no massive promises, just consistent performance. Honestly, a refreshing change.

888 might still have the name, but that’s about all it has going for it. These days, there are better places to play—you just have to be willing to look past the big brands.

thomas45

Bronze

Malta

• 1 year ago

888Casino has been a pleasant and fair experience for me so far. RTP is excellent, has many games & game providers. Their app is well optimised and I am very surprised by the mixed reviews, as honestly the level of this casino is up there with Bet365 (which is the greatest casino I had ever registered to)

888casino for me comes in second place. I like their customer support which verified my account on the spot and I was very surprised by the quick KYC process.

After that, withdrawals are almost instant. For me it takes less than 20 minutes.

I am very surprised by the 7.4 Rating & mixed reviews on this page.

Almost instant withdrawals
KYC verification is almost instant (Live chat agent assisted)
Great providers and games
Brilliant app & website
Good bonuses

Nothing so far

Maurizioandriola

Gold

Italy

• 1 year ago

Crazy! They don't pay credits for months!!!! It's become a scam site! Never again!!! I'm trying to get my withdrawal! And on top of that I have 3 blocked games!!

They don't pay the credits
Non pagano i crediti

m-lik

Bronze

Ireland

• 1 year ago

It's a good casino where I've spent a lot of time, more than 100 hours. I can't say anything about the support, because I didn't contact them, and all the information I needed I found manually within the service.

morsi

Bronze

Italy

• 1 year ago

they promised me a welcome bonus of 1000 euros and I've been playing for 2 years I haven't seen anything from that bonus and when I asked them they told me that and the choice of site I'll let you imagine how much money I put in in 2 years without downloading anything they always have RTP high (as they say) and the slots don't even pay the average figures and when you complain they tell you it's a matter of luck (and the usual excuse to leave you with nothing to say
) and we don't talk about poker at all,, there are certain players who always win even with rubbish as if they could see yours so no one has any hope of winning... and as they did with many players if you talk they'll tell you to self-excuse yourself or they block you...a terrible experience to forget

I've never had a withdrawal, so I don't know
non ho fatto mai preliavo ,quindi non so

Clifton

Bronze

Malta

• 1 year ago

Enjoyable, efficient, and love support. The casino has got plenty of games with got RTP.

Good customer support and always there to make your gaming experience enjoyable. Bonuses are given and plenty of slots and games to choose from.

Alessandro-R

Bronze

Italy

• 1 year ago

My friend told me to try this casino, because they've been playing there for year. I really like it, because of the high rtp and good odds. However, they need to introduce more bonuses! I hope someone from 888 reads this and changes it, because it's a joke.

High rtp
Good odds
High payout

Few bonuses

LeonTheFischer311

Bronze

Spain

• 1 year ago

This is my favorite gambling site. Really nice welcome bonus and a good experience. I've been playing here for a while now. Support is bad tho, not responsible, so I have to read all the T&C on my own.

Welcome bonus
Games selection

Lack of live support

deastoncupw

Silver

Canada

• 2 years ago

888 was the place I started online gaming. Once more providers became available, I moved to other platforms that have better loyalty schemes.

Their bonuses and loyalty are alright, but nothing to write home about.

They have a pretty good variety of games, and depositing was always immediate. I never needed to contact customer service for any reason so I cannot comment on that.

They never provided any actually free spins, any bonus was always as a result of a minimum deposit.

Hassle free experience from beginning to end

There are other providers with better loyalty systems

noahottod

Bronze

Germany

• 2 years ago

The site is nice, but I had no luck here. That's why I don't particularly like this site. She seems unhappy to me :(

Long history
Long history
bonus
Bonus

support
support

terePati

Bronze

Italy

• 2 years ago

I deposited and won and they don't pay me, it doesn't get any simpler than that, they talk about controls that are not very clear but the fact is that I don't see my money, and I will have to consult a lawyer to get me paid, make your choice

misleading and unclear
ingannevole e poco chiaro
requests for documents to avoid paying
richieste di documenti per non pagare
Account blocking for trivial reasons
blocco del account con motivazioni futili

mikegraceee41

Bronze

Germany

• 2 years ago

This site didn't give me what I expected. Investment transactions are very fast, but when it comes to the withdrawal process, they slowed down a lot and even blocked my account. I have no idea why. Stay away!!!

live support and everything
suporte ao vivo e tudo mais

juroberta33

Bronze

Brazil

• 2 years ago

They don't pay, I've been trying to withdraw my amount since October 21st, they've already deleted my account without my authorization, they ask for documents every week and they don't pay me.

Terrible
Péssimo
Horrible
Horrível
Terrible service
Atendimento terrível
Unprepared attendants
Atendentes despreparados
Without respect
Sem respeito
Fraud
Fraude

bufalojack

Silver

Spain

• 2 years ago

Known for its popularity and reliability, 888 Casino Es has been operating since 1997 and is widely recognized for its high quality games and payment options. This online casino focuses on quality rather than quantity, with a catalog of over 200 games including slots, table games and exclusive titles, developed by leading providers such as NetEnt, Pragmatic Play and MGA. The 24-hour live casino section offers an immersive experience with games such as roulette and blackjack.

In terms of accessibility, 888 Casino Es shines with its mobile compatibility, offering a seamless user experience on Android and iOS devices through its website and mobile app. Regarding safety and legality, it is regulated by 888 Spain PLC and has licenses from the DGOJ, ensuring fair games and random results verified by Gaming Associates.

The user experience is enhanced by various deposit and withdrawal options, including e-wallets and credit/debit cards, and a state-of-the-art data protection system to ensure transaction security. Additionally, 888 Casino offers regular promotions and 24-hour customer support.

Long history since 1997.
Larga trayectoria desde 1997.
Compatible with mobile devices.
Compatible con dispositivos móviles.
eCogra Certification.
Certificación eCogra.
Live dealer games and high limits.
Juegos de crupier en vivo y límites altos.
High payouts (over 96% for all games).
Altos pagos (más del 96% para todos los juegos).

Table games contribute little to bonus wagering requirements.
Los juegos de mesa contribuyen poco a los requisitos de apuestas de bonificaciones.
Lack of live chat support
Falta de soporte por chat en vivo

gg2257

Bronze

United Kingdom

• 2 years ago

i won a fair amount of money from here, no issues with getting it onto my bank, but they then blocked my account the day after i recieved it, emails to them about this were also ignored

paid out a great win

blocked for winning

mohammed9903

Bronze

Germany

• 2 years ago

This is one of my first casinos and it still works very well as before. When I decided to come back and play again after a while, I saw that almost nothing had changed. Lucrative welcome bonus, wide selection of games and fairly quick deposits. However, I encountered a problem in the work of the support team. I wanted the conditions of the welcome bonus

1 a
1 a

vincenzo666

Bronze

Italy

• 2 years ago

I found myself very bad, to withdraw I had to provide several documents and they didn't give me the welcome bonus they promised me during registration

very high odds
quote molto alte

they didn't give me the welcome bonus
non mi hanno dato il bonus benvenuto
slow and complicated withdrawals
prelievi lenti e complicati
outrageous customer service
assistenza clienti scandalosa

bodja

Silver

Ukraine

• 3 years ago

To make verification after i won with welcome bonus i have loosed 2 months. I think is it very long period...

200 usd welcome bonus, low wager, no limit to win, only 500 usd per spin

very very long verification ...

Thaiterry

Unregistered user

Thailand

• 3 years ago

I think it is a great casino to use as far as navigation , ease of use and variety. However, customer support is a real pain to get ahold of. Live support...forget about it. They do have other methods of contact, but response back is very slow.
Withdrawals, terrible !!! My first withdrawal took forever. They sent me an email saying that my bank refused the deposit from them and returned it to them. after a long time, finally received it. They assured me there would be no problem next time. Well, the very next withdrawal was the same problem! I called my bank and the said they never declined any deposit from 888, they have no record of any type of deposit ever being decline from them. Very shady business going on here. Still awaiting my second withdrawal.

variety of gaming

Poor withdrawal practices
poor customer support

rebecca998

Bronze

Italy

• 3 years ago

if you win blocked for months unable to withdraw due to requests for documents which are then not accepted if you lose instead they do not ask for anything they are A BOOK SHOW

they ask for a thousand documents
chiedono mille documenti
withdrawals in process for months
prelievi in processo da mesi
they do not approve the documents on purpose so as not to pay
non approvano i documenti apposta per non pagare

Ironskin

Bronze

Finland

• 3 years ago

I like this Casino because it has lots of games and features. I love Wolf power game so although I lost everything it's always a pleasure. I will definitely play here again

DonPietro

Bronze

Italy

• 3 years ago

pathetic, they block the account they do not give the welcome bonus they say they will give (before depositing they tell you that you are entitled after depositing by chance you are no longer eligible) they ask for a thousand documents and they do not accept them on purpose

document requests continuously
richieste documenti continuamente
welcome bonus not given
bonus benvenuto non dato
very slow withdrawals
prelievi lentissimi
fake and useless customer support
assistenza clienti falsa e inutile

hora44pt

Bronze

Portugal

• 3 years ago

Very bad, ultra super addicted slots, I've been a customer for 1 year and a half and I've NEVER been able to win anything.

well structured website
Site bem estruturado

very addicted slots
Slots muito viciadas

ChantB

Bronze

Nigeria

• 3 years ago

The casino is not bad, but there are cons that need to be worked on.
Support team takes a long time to answer your questions and long processing times for payment

Piezza

Unregistered user

Germany

• 3 years ago

I've been playing the 888 for about 3 years. It is not true that players from Mecklenburg-Western Pomerania are not accepted. I am from MV. The game selection isn't as big as elsewhere and it feels a bit old-fashioned. But new games are added every month. Old ones disappear. But it's not bad. The bonus rules are also ok, otherwise it's like everywhere, 1h play, 1€ maximum bet and breaks between spins. I've won large amounts. These will be transferred by telegram. Works great. There is an app, various deposit options and verification is not as complicated as elsewhere.
I hope I could help.
piezza

pvajarodaya

Bronze

Thailand

• 3 years ago

I have deposited $200 into the account 10 days ago (1 September), play a bit, won $165 and then got locked out. The operation asked me to verify the documents which I have sent them on the same day. On the 3rd September, I got another rejection from the operation whom asked me for documents again, which I uploaded. Then on the 6th September, the operation request the same documents. On the 9th September 2022, they have asked me the same credit card with some info black out as before. The call centre just only say sorry but they have told me that I need to be verified in order to use their platform or make any withdrawals. I think they are deliberately trying my patience so I will eventually give up and then simply give the money to them.

Slow response time and verification
Stalling with repetitive verification delay tactics
Likely to be stealing money from me

Meriam

Gold

Cyprus

• 3 years ago

i signed up and started playing there for fun but all i got was negativity just watching my money melt no matter how much i poured no profit. i don't know how original their games are but here they are definitely modified. never again I won't go in here, if you have extra money to waste, this is definitely the place

I do not have such
нямам такъв

Safety Index explained

Safety Index of 888 Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 888 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.0/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Detection of some betting techniques while wagering bonuses may result in confiscated winnings
T&C copied from the casino's website (in Danish):
T&C copied from the casino's website (in Danish):
Why we find the bolded part of the rule unfair
Read less
Read more
Improper player behavior as grounds for confiscated winnings
T&C copied from the casino's website (in Danish):
Read less
Read more
Repeatedly withdrawing and redepositing to get more bonuses may lead to winnings being confiscated
T&C copied from the casino's website (in Danish):
Why we find the bolded part of the rule unfair
Read less
Read more

Complaints about 888 Casino and related casinos

(288)

288All8Opened85Unresolved65Resolved130Rejected

Complaints directly about 888 Casino

Current status Waiting for Casino Guru to reply 6d 1h 54m 51s

Player’s withdrawal is delayed and unresolved.

The player from Ontario has a pending withdrawal of 7,000 CAD at 888casino that has not been processed for nearly two months. Despite full cooperation and verifying his account, he is repeatedly asked to resubmit the same documents and receives only generic responses from support. He requests immediate action on his withdrawal and a clear explanation for the delays.

Read moreRead less

Opened Submitted: 23 May 2026

Current status Waiting for casino to reply 5d 23h 57m 42s

Player’s winnings haven’t been received yet.

The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.

Opened Submitted: 12 May 2026

Current status Waiting for Casino Guru to reply 3d 0h 4m 10s

Player's account has been closed with confiscated funds.

The player from Romania has his account closed by 888.ro after refusing to provide a video recording from his banking application, which he deemed intrusive. His funds are confiscated, and he is mistakenly shown a self-exclusion message, which he never requested. He seeks assistance in recovering his funds and believes the operator acted unfairly.

Read moreRead less

Opened Submitted: 05 May 2026

Current status Waiting for Casino Guru to reply 3d 0h 4m 3s

Player's account has been closed.

The player from Romania has his account closed by 888.ro after refusing to provide a video recording from his personal banking application, despite submitting all other required documents for verification. He seeks assistance in recovering his withheld funds, believing the action taken by the casino is unfair.

Read moreRead less

Opened Submitted: 05 May 2026

Our verdict Other

Player's funds are unfairly blocked.

The player from Romania faced excessive verification requirements and blocked withdrawals at 888.ro. Despite submitting all the necessary documents, including his identity card and proof of address, his bank statement was rejected without explanation, and he was asked to record his phone screen, which was impossible due to security restrictions. He sought assistance to review the case and access his funds. The complaint was closed after it was determined that the casino likely blocked the account due to suspicious activity related to sports betting, and the Complaints Team lacked sufficient expertise to fairly evaluate the casino’s investigation or decision. The player was informed that no further resolution could be provided.

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Closed Submitted: 05 May 2026

Disputed amount: 4,296 lei

Current status Waiting for casino to reply 6d 19h 57m 42s

Player's account is closed and funds confiscated.

The player from Romania faces account closure and confiscation of winnings after successfully withdrawing funds in the past. Despite providing official bank documents confirming the closure of his account, 888.ro issues a permanent closure notice and demands an impossible screen recording of a closed banking app.

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Opened Submitted: 05 May 2026

Current status Waiting for casino to reply 5d 20h 9m 36s

Player’s account has been closed and funds confiscated.

The player from Romania faces a permanent account closure at 888.ro with his balance confiscated after a complicated KYC process. Despite providing all necessary identification and proof of his closed Revolut account, the casino maintains its position and refuses to release his funds, citing a breach of terms. He requests a manual review of his documents and the release of his winnings.

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Opened Submitted: 05 May 2026

Our verdict Player stopped responding

Player claims that payment has been delayed.

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.

Closed Submitted: 05 May 2026

Disputed amount: €595

Our verdict Insufficient evidence from player

Player's bonus eligibility is questioned.

The player from the United Kingdom had deposited funds into the casino following bonus instructions, but the promised bonus was not available in his account. After struggling to get support, he learned that his account had been reviewed and deemed ineligible for promotions, but he felt this information should have been communicated before taking his deposit. We reviewed the case but could not verify the bonus terms or the player's eligibility due to lack of evidence and unavailable promotional details. As the player requested to close the complaint and account, the case was closed at his request without further action.

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Closed Submitted: 15 Apr 2026

Disputed amount: £14

Our verdict Case closed

Withdrawal of player's winnings has been delayed.

The player from Sweden had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player reported delays in receiving over 134,000 SEK and ongoing communication issues with the casino's support and payment department. We advised patience during the withdrawal processing period and requested additional information to assist with the case. The complaint was then marked as resolved following the player's confirmation that the issue had been settled.

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Resolved Submitted: 12 Apr 2026

Disputed amount: 132,000 kr

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