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HomeComplaints7BitCasino - Player has deposit issues at the casino.

7BitCasino - Player has deposit issues at the casino.

Amount: 26 XRP

7BitCasino
Safety Index:Very high
Submitted: 09 May 2025 | Closed : 03 Jun 2025
Closed Our verdict

Player stopped responding

REJECTED

Case summary

2 weeks ago

The player from Japan faced issues with depositing money into a casino. He sought assistance in resolving the situation. The Complaints Team extended the communication period by 7 days for the player to respond, but due to a lack of response, the complaint was closed.

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1 month ago
Translation

Continuation of my previous complaint: I found out where the funds went, but I can't register

Site seven bit?

It seems to have good reviews, but is it true?

Casino guru, please do your job once in a while.

Automatic translation:
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1 month ago

Dear sxzw74,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7BitCasino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Do I understand correctly that you don't have an account in this online casino?
  • Have you contacted the casino and asked for assistance with the issue already? What response have you received?
  • Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas


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1 month ago
Translation

Could someone from 7bit's support come forward?

I would like to ask Casino Guru, is it common for 7bit to substitute for punters' debts?


Since it has been highly rated, please

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1 month ago
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Why are you changing the name of the sender?


Are you anticipating cases like this one?


Is it a tax issue?


Please answer number 1 first


It was a lot of work and stress.


I've emailed you several times but no response?


As I mentioned in the email earlier, the account seems to be fake.


Well, I guess that kind of thing happens with virtual currency.


You'd better go to the police


Punters commits crimes under the name 7bit


What is the reason?


Please come out, punters.


please


7bit is doing very well.


That's fine.










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1 month ago
Translation

Am I correct in assuming that you do not have an account with this online casino?


Apparently there was one, but it was just forcibly removed.



I have already contacted the casino to resolve this issue.


Have you asked for help with this? What was the response?


Yes, we exchanged about 30 messages, but I will keep a record of them. Is it okay to share them and still comply with regulations?


Can you share your experience with the casino?


When I asked the exchange to look at the documents, it turned out to be a fake account that they had no knowledge of.


Please send your email or chat transcript to the email address below. , or post a screenshot here

Thank you for your reply.


thank you,

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1 month ago
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Also, I would like to ask Mr. Casino Guru, why did people post complaints about Punterz?

Is it banned?


tell me

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1 month ago
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Casino gurus are not eating the haze either.

I can't make a fair judgment



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1 month ago
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It's been especially bad lately


Can Casino Guru help you?


Are they rescuing regular users?


Ask yourself this once and see for yourself!


Probably deleted. Just watch it for yourself.

Automatic translation:
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1 month ago

I am sorry, but I don't understand your comments.

Please explain the situation from your point of view, and let me know how you believe we might help.

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3 weeks ago

Dear sxzw74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 weeks ago

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

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