The player from Portugal is experiencing difficulties withdrawing their funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
The player from Portugal is experiencing difficulties withdrawing their funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
The player from Portugal is experiencing difficulties withdrawing their funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
Dear leandrojj,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have been offered any alternative method to place a minimum deposit and withdraw your funds?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dear leandrojj,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have been offered any alternative method to place a minimum deposit and withdraw your funds?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
SORTED OUT
I appreciate the collaboration
At the moment it is resolved, I had to use neteller, but I was able to make withdrawals normally.
Even so, I still find it strange what happened, not least because the support did not mention any reason, just sent the blame to the skrill operator who had told me he was not receiving any payment from the 22bet group so the option to reject as referred on the suport.
The truth is that someone was not speaking the truth.
The best is done.
Thanks to everyone who somehow helped.
RESOLVIDO
Agradeço a colaboração
De momento está resolvido, Tive de utilizar neteller, mas consegui fazer levantamentos normalmente.
Mesmo assim não deixo de achar estranho o que aconteceu, até porque o suporte não referiu qualquer motivo apenas enviava as culpas para o operador skrill que me tinha dito que não estava a receber nenhum pagamento do grupo 22bet logo não ser válida a opção de rejeitar como referiam no suport.
A verdade é que alguém não estava a falar a verdade.
O melhor ´é que está resolvido.
Obrigado a todos que de alguma forma ajudaram.
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, leandrojj, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, leandrojj, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.