Author: Matej Novota |
This review was last updated: 2019-11-04T00:00Z
We've thoroughly reviewed 21 Grand Casino and gave it a bad reputation rating. It's a bad online casino and we advise you to stay away from it. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because 21 Grand Casino is related to other online casinos listed below, its rating is also influenced by them. Read the full review below and learn more about this casino.
According to our research and estimates, 21 Grand Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.
We currently have 6 complaints directly about this casino in our database, as well as 26 complaints about other casinos related to it. Because of these complaints, we've given this casino 566 black points in total, out of which 251 come from related casinos. You can find more information about all of the complaints and black points below.
21 Grand Casino appears on 2 blacklists that you can find below. We consider at least one of them to be fully relevant and serious, which is why we've deducted some points from our reputation rating because of these blacklists.
As you can see from all of the information in our review, 21 Grand Casino is a bad online casino. We don't recommend playing at it and strongly advise you to stay away from it.
Complaints about 21 Grand Casino and related casinos (32)
We have conducted extensive research on the web and as a result we have found following 32 complaints on 21 Grand Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give 21 Grand Casino a Bad reputation.
Direct complaints about 21 Grand Casino
Black points: 119
Very long verification process.
The player complained about the casino ignoring his contact attempts and questions about his withdrawal and he was surprised about how such a casino could even exist. Later on, the player confirmed that he had received his deposit back but was accused of using the Martingale method. We do consider confiscating money for breaking this rule as very unfair and take this complaint as justified in the favor of the player.
The player was accused of multiple account holdings.
The player complained his accounts in 21 Grand Casino and Rockbet Casino (sister casinos) got blocked and he was accused of having multiple accounts. The casino stated he had an account open in each casino with the same owner, therefore he must have been operating multiple accounts under different names or was working as part of a syndicate (both against the casinos' rules). However, the player refused this accusation, it was not stated anywhere that he was not allowed to open one account in different sister casinos and as the casino failed to provide evidence, this complaint was ruled out as being unresolved.
Extremely long and complicated verification and withdrawal process.
The player complained the casino gave him a €10 bonus which they wagered and wanted to withdraw €100 out of it, however, the casino told them that in the order to do so, they needed to deposit additional €25 and their account must have been verified. The player sent all the documents for verification but when wanted to make the €25 deposit, they were unable to do so as their account was still not verified and it got blocked. No reply from the casino, no more update since then.
The player complained they had to create a Skrill account in order to withdraw their winnings. Once they did so, they requested a withdrawal that was accepted with a delay and the payment of the winnings was not being credited to them either. No reaction from the casino, no more update since then.
Extremely long withdrawal process of eleven months.
The player complained that he had made 3 withdrawal requests of his winnings in December of 2013, received the fist payment in January 2014 but since then, despite contacting the casino regularly, it was very difficult to get paid the amount due. Finally, he agreed with the casino to send him a smaller payment but the overall process took 11 months and he was still not fully paid. No reply from the casino, no more update since then.
The player used a Martingale progression method while playing in the casino and won some money. However, the casino refused to pay her the winning as using this method was classified as being against their rules. The complaint forum representative contacted the casino and the casino agreed to return the deposit amount back to the player because even though they had classified this method as being against the rules it was not mentioned specifically in the terms and conditions. This complaint was found for the player even though the casino's reaction was appropriate.
Complaints on related CrazyWinners Casino (Same owner)
Delayed payment, status unknown
Black points: 100
(10 for this casino)
Extremely long withdrawal process of over two months.
Jono64 requested a withdrawal but two months later, he still didn't receive the money. He was supposed to receive it within 48-hours of a request. There is no further update on this complaint and it remains unresolved.
Extremely delayed withdrawal process for no reason.
The player, Livforreal from Latvia requested a withdrawal and had his account verified. About eighteen days later, when he still didn't receive the payment, he contacted the casino and they recommended him to contact his account manager. After contacting the manager, he never responded to Livforreal and the case remained unresolved.
Very long document verification process causing a delay of the payout.
The player, T.Humm, requested a withdrawal and sent all the documents needed for verification. About one month after his account was successfully verified, he contacted the support for an update. They asked him to send his bank statement for a verification, which he did right away, numerous times. Later on, the support informed him that his request was sent to the finance team and they would contact him as soon as they would receive an update. They never did so and the case remained unresolved.
Extremely long withdrawal process of two withdrawals.
The player, Juzz777 from Australia requested two separate withdrawals, both in the amount of $500. After a successful account verification and three months of waiting for the payment to arrive, he still didn't receive the money. The support informed the player that he should receive the payment within ten days period, but he didn't. Later on, he was told by the account manager that the funds were currently at the bank's compliance department and couldn't tell him the exact time of its arrival. Ever since then, there is no further update available.
Extremely long withdrawal process for no reason given by the casino.
The player requested a withdrawal and a few days later, he still didn't receive any update nor the payment. The casino wrote to him demanding the player to remove the complaint or he won't get paid. The player refused to do so and kept on waiting patiently. He even checked with his bank if there was any payment to be received or already sent, but no, there wasn't any. No further update is available at this moment.
Extremely long withdrawal process for no reason provided from the casino.
The player requested a withdrawal and sent all the documents needed for verification multiple times. He also complained that the only payment method available for his withdrawal was Neteller and the whole process was taking for over seven weeks. Later on, the casino claimed that they did send the player his winning, but he had a proof where it showed none was received. The player felt frustrated and misled and thought that the casino was acting Unprofessional. No update is available at this moment.
The player requested a withdrawal and send all necessary documents to verify their account but after this successful verification, the player was asked to sent additional documents. Once they sent those in, they were asked to switch the payment provider and to request a new withdrawal, which they did right away. After that, the player was informed that their winnings would be returned back to their account. No updates since then.
The player requested a withdrawal of $2,500 but the support agent told him he could only withdraw $250. He also sent in the documents needed for verification multiple times, but the bank statement wasn't accepted, which caused a delay of his payout. At the end of the complaint, the player asked the AskGambler to close the complaint as he was closing his account at the casino. No further information is available.
The player's requested withdrawal was denied due to a high betting.
The player, Farmer2612 used a bonus and requested a withdrawal which was declined due to his high betting of AU$7.50. He actually thought that the maximum bet was AU$7.50, which was 5€, but the support told him that €5, $5 and AU$5 was equivalent which was not written anywhere and only stated he could bet a maximum of 5€ or equivalent in his own currency which at the time was AU$7.50. There is no further information available and the complaint remains unresolved.
Complaints on related Eurofortune Online Casino (Same owner)
Uncertain case, passive regulator
Black points: 558
(55 for this casino)
The terms and conditions were breached due to a false accusation of a non-play for over 90 days and all funds were seized.
A player from the UK named Matthew requested a withdrawal in the amount of £9,000, sent the documents for verification but hasn't received the payment. He tried to contact the casino numerous times with no answer. In the meantime, the UK players became restricted to play in the casino. Finally, they informed him that his account was closed due to a non-play for over a 90 days period. He showed the proof that he did actually play during that period of 90 days and the casino decided to investigate the case. There is no further information on this case.
Extremely long withdrawal process due to a reversed withdrawal.
The player created an account with Skrill as a payment method. After the player reversed the withdrawal they still haven´t received the money. The player contacted the casino twice with no response and there is no further update about this case.
The player received only a part of the winning and the account was closed without a relevant reason.
The player played a bonus with free chips and when he won, he requested a withdrawal of €425 but received only €90. Later on, the account was blocked and the rest of the winning was seized. There is no further information on this case.
The customer wanted to withdraw their winnings after fulfilling the bonus conditions but had been declined by the casino on grounds of a breach of terms & conditions. The customer denied any actions breaching the T&C. When contacted, the casino refused to respond to this complaint.
The player, Ausbrad, requested a withdrawal and was asked by the casino to send documents needed for the money to be transferred to his account. He immediately did so and waited for the funds to arrive. That didn't happen so he contacted the casino and they told him that his winning already arrived but the player's bank said differently. The casino started to ignore Ausbrad and completely stopped responding to him. There is no further information on this case.
The player was shortened of their winning due to the maximum winning amount allowed.
The player made a successful withdrawal previously and hoped for the same this time. After the player made a new deposit, requested a withdrawal of $400, they only received $225. The casino informed them that there was a limit of the total amount that could be withdrawn. There was no response from the casino and it also remains unresolved.
The player made a successful withdrawal but the funds were delayed and were never accredited to his Skrill account.
Robert, a player from Australia, made a deposit of $40 and then withdrew his funds. He was informed that his withdrawal was successful and his balance had been reduced to a zero. Almost month later, the Skrill account that he used as a payment method, still wasn't accredited. The casino never responded to this complaint and it remains unresolved.
The player found out that his country, USA, belonged to the restricted country and asked the casino for a refund on the deposit.
The player from the USA made few deposits (about $25 per deposit) in the amount of $300 altogether. Unfortunately, they found out that the USA belonged to a restricted country to play from and then the player decided to regain their deposits back. They wondered how was it even possible to register at the casino but they never responded to the player and the case remained unresolved. We recommend to every player to read the terms and conditions carefully to avoid situations like this one.
The player requested a withdrawal but unfortunately, the processing was taking way much longer than it was expected.
The player, Valdo, completed the wagering requirements, requested a withdrawal of unknown amount and sent the documents for verification which were accepted shortly after that. According to the casino's terms and conditions, the payout process should've taken 15-18 business days, so he waited. Nineteen days had passed and he contacted the casino but the finance department was closed and he couldn't receive any update on his withdrawal. He contacted the casino once more but still didn't receive any update. Also, the casino never responded to his complaint which made it harder to resolve.
The player had three pending withdrawals that were absolutely extremely delayed due to a repeated verification of the same documents over and over again.
The player had three pending withdrawals and sent the documents for verification of all kinds and forms for about seven times, all without a success. The withdrawals were maximally delayed, casino's email address was wrong, the phone calls were answered by the answering machine, the chat wasn't available 24/7. Finally, the chat representative asked the player to resend the documents for verification all over again but that also led nowhere. The casino never explained the reason to the player and that way made this complaint harder to resolve. There is no further information on this case.
The player complained about the casino taking their deposit and blocking their account afterwards, so the player was never able to play. The casino reacted to this complaint by asking for more details but there were no updates since then.
Debbie's funds were seized and her account was closed without a relevant reason from the casino.
Debbie won a free chip and was advised by the casino representative to make a minimum deposit of $25 just to be able to withdraw money after meeting the wagering requirements. Even though she made the minimum deposit, she still wasn't able to withdraw it. After that, her account was closed and the casino stopped responding to her emails. We believe that maybe Debbie didn't meet the wagering requirements which caused her the loss of her winning. Casino Fiz never responded to this complaint so we had no explanation about why Debbie's account was permanently closed.
The player tried to withdraw their winning for an extremely long time and the casino tried its best to help.
The player tried to withdraw the deposit for about three months. The casino kept requesting the documents for verification but the player told them that they already had sent those multiple times. The customer support representative contacted the player and asked them to verify the login information. They were unsuccessful because the payment didn't have a pending status and Moneybooker wouldn't accept it. They tried to use a different payment method, this time via wire transfer but didn't succeed either. The player mentioned that the representative named Chris was very nice and tried to help them. But they never mentioned whether they did or didn't receive the money. In the end, we believe that they found a way to get this payment to process.
Complaints on related Vanguards Casino (Same owner)
Delayed payment, status unknown
Black points: 100
(10 for this casino)
Extremely long withdrawal processing. The casino stopped communicating with the player.
The player complained about the Vanguard casino delaying their withdrawal request for several months and a lack of communication. There was no apparent reason for this delay as the player's account has been verified. The casino stayed irresponsive about this complaint and we have no further updates on this case.
Complaints on related Vegas Days Casino (Same owner)
Delayed payment, status unknown
Black points: 19
(1 for this casino)
The account was closed and all the funds were seized without any explanation to the player.
Matt, a player from the UK, met all the criteria of the game rules and requested a withdrawal in the amount of £135 with his Neteller account. The next time he tried to login into his account, it was blocked. He contacted the casino twice and both times he was informed that the manager would contact him soon, but nobody ever did. There is no further information on the case.