20Bet Casino - Player’s account has been blocked and winnings are confiscated.

Hello, 2 days ago i tried to withdrawal 57€ from my account and next day i got a massage that it got canceled. I saw that i have to take a photo of my id card so i did, and today i can not go on my account and it says i got blocked and i can't do anything now. I talked with their agent and they said i cant get my account beck forever, but they can not just take my money and steal it from me, they are my 57€ not theirs, and i am working in my job everyday so i het stolen. What can i do and how do i get my money and account back?

Greetings

Dear tilenkosir10,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 20Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What was the casino's justification for blocking your account and withholding funds?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of bonuses? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes hello, thank you for your reply.

I was a player in 20bet for 3 days and on the third day on 11th of december i got blocked for unexpected reason.

My account got disabled after i put my id card in the account, and after that they said they blocked me because i entered my password wrong. They also said my account is blocked and disabled forever, but i have my own money on there, they can't just take my money. On my account i played only betting sports, just football, no casino or anything like that. No, i did not use any of the bonuses, i earned the money from my own money.

I hope a get my money back.

Thanks

Thank you for your reply, tilenkosir10. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Yes please

I apologize for the delayed response.

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.