1xSlots Casino - Player’s struggling to complete account verification.

I deposit and playing then suddenly they lock me and ask for verification process of account..

So normally I submitted my documents like both id card side clear pic..then with face holding card clearly..then they ask for screenshot of e-bank account screenshot well I give that also..but now they asking computer screenshot required..and also useless things..I think they r just making issues..coz my all documents are perfectly submitted as I submitted in others but are doing much from others..if I got verified by others so why the can't.??

Dear mimhubby,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear mimhubby,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional comments from the player:

"As I was supposed to be prove my last document for my account verification process was the payment confirmation by a computer screenshot and I submitted it with the proved also of the payment showing on that ... As I told before all other documents are giving perfectly and also check and accepted by the security department of 1xslot team and they ask for the last document that I was supposed to submit they they said before they can make my account verified but now after submitting the last document.they are telling now to again start from first in different ways..now my question is at the first time why they asked for that way and also why the accepted my documents that time..and another thing is why again I need to prove that things what I haved already proven before by the security department teams..that make one sense only which is no matter you give them the prove perfectly they will not make your account verified and will ask you for the same proved repeatedly by different ways so that you can't verify the account and also can't withdraw your money that's the way of cheating what I have faced by the 1xslot casino. For the prove I'm also giving the mails screenshot also below that they are repeatedly asking for the same proved but in different ways so you got stack and your deposit or winning money goes on there hand."

Thank you very much, mimhubby, for getting back to us. Could you please forward any relevant communication and screenshots to petronela.k@casino.guru? I couldn't open it inside your reopen request. Looking forward to hearing from you.

Dear mimhubby,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I sent the screen shot by mail on petronela.k@casino.guru

Dear mimhubby,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I'm from Bangladesh and open it there on my country but now after covid 19. I got call for my job again in saudi so I came back here again now as I'm not the citizen of this country where I'm working so as I created account in bd I submitted my nid card number.what I don't have now in here but I kept what is needed as I'm already played and done successful verification by this documents..but now I can't get my id card in physically so I can't make it anymore I think

And when I firstly asked to verify id I done that time coz I had my id that time..but they hadn't asked on that time..after so many time again they ask for id verification again what I already made done on that time..

Thank you very much, mimhubby, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello mimhubby,

I looked at your complaint and will do my best to help you. I would like to invite 1xSlots Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Good day, guys,

Dear mimhubby, in order to confirm your identity security department asked you to send your selfie with ID. Please fulfill their request.

I have sent that before also when first time I was asked to verify id

mimhubby, please make sure that the quality of the picture meets required criteria

Dear mimhubby,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

If you told I can give selfi with id card here also if it work for me

And every prblm have a way of solution if we want as I'm a Expatriate worker you need to verify my account with giving a little bit easy processing way.but 1xslot making it hard and hard.

As.you can see I'm also playing in others sites also they are not doing like 1xslot..they are very helpful but this casino is not frndly it's try to make fall you in trouble

Sorry, mimhubby, but I do not see what point you are trying to make here, when you were asked to send specified documents and you still did not do that.

Dear mimhubby,

please, provide a good quality selfie with an ID.

Dear mimhubby,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

We would like to ask the 1xSlots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Good day, guys,

The evidence that were provided by mimhubby, were fabricated (photoshopped). Security department still waits from him original documents confirmation without any editing.

I can challenge if my image are fake I will pay 500$ to the casino..

Dear viliam you can check my images how he can tell this Photoshop edit..

Dear mimhubby,

please, provide another foto for the verification. It shouldn't be photoshopped or modified.

I can't give anymore coz now I'm out of my country I'm a worker in saudi so here I don't have my id card with me

What needed as verification I kept and come to my job again after covid issues gone .

Dear mimhubby,

it's not possible to travel without an ID, so please, don't use this as an excuse. Also, our data says that you are in Bangladesh.

Provide the requested documents or I'll be forced to reject this complaint as unjustified.

Unfortunately, the player didn't send the requested documentation. I'm sorry but I'm forced to reject this complaint.