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HomeOnline casinos1xBet Casino IT review
1xBet Casino IT review

Casino closed

1xBet Casino IT has been closed and no longer operates.

Browse all casinos
Cmobet S.r.l.
2018
> $100,000,000
OverviewUser reviews95Safety Index explainedDiscussion1

Casino closed

1xBet Casino IT has been closed and no longer operates.

Browse all casinos

1xBet Casino IT Review

Our expert casino review team has carefully analysed 1xBet Casino IT in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.

Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. 1xBet Casino IT scored an Above average Safety Index of 7.7, which means it could be viable option for some players. There are, however, numerous casinos that scored a higher ranking in terms of fairness and safety. Read our 1xBet Casino IT review to discover more about this casino and decide whether it is a suitable option for you.

Safety Index of 1xBet Casino IT – Is it fair and safe?

We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.

In our review of 1xBet Casino IT, we meticulously evaluated and analyzed the Terms and Conditions of 1xBet Casino IT. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.

Based on our estimates or gathered data, 1xBet Casino IT is a very big online casino. In relation to its size, it has an average value of withheld winnings in complaints from players. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

As far as we are aware, no relevant casino blacklists mention 1xBet Casino IT. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.

Taking into account all factors in our review, 1xBet Casino IT has scored a Safety Index of 7.7, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.

Terms and Conditions of 1xBet Casino IT evaluated

When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of 1xBet Casino IT to be mostly fair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about 1xBet Casino IT

Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.

We currently have 38 complaints about this casino in our database. Because of these complaints, we've given this casino 21,949 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

1xBet Casino IT user feedback and reviews evaluated

On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.

Judging by the 95 user reviews given to 1xBet Casino IT, it has a Mixed User feedback score. You can find the reviews in the User reviews part of this page.

Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.

Licenses and company data

1xBet Casino IT is owned by Cmobet S.r.l. and has estimated revenues exceeding $100,000,000 per year. This makes it a very big online casino according to our classification.

1xBet Casino IT has been granted a gambling license in Italy issued by Agenzia delle Dogane e dei Monopoli.

Payment methods, win and withdrawal limits

1xBet Casino IT supports 5 payment options. This includes: Mastercard, VISA, Maestro, Bank transfer, Bonifico.

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.

Withdrawal limits Win limits
Unlimited No win limit
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Languages and customer support options

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. You can find languages available at 1xBet Casino IT in the table below.

Language Website Customer support Live chat
Italian Yes Yes Yes

Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at 1xBet Casino IT, managing your account, withdrawals, or other matters. According to our tests and collected information, 1xBet Casino IT has a fast and professional customer support.

Slots and casino games at 1xBet Casino IT

1xBet Casino IT offers these types of casino games: Slots, Roulette, Blackjack, Betting, Bingo, Baccarat, Jackpot games, Live games, Scratch cards, eSports betting, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live roulette.

Casino games from 17 game providers are offered. This includes Pragmatic Play, Playson, iSoftBet, Evoplay, GameArt, Wazdan, Habanero, Red Rake Gaming, 1X2 Network, Iron Dog Studio, Relax Gaming, Gaming Corps, Smartsoft Gaming, Synot Games, Skywind Group, Triple Cherry, EURASIAN (EA) Gaming.

1xBet Casino IT bonus offers and codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. Unfortunately, we currently do not have any bonus offers from 1xBet Casino IT in our database.

Read more Read less

Games

Show all
Slots
Roulette
Blackjack
Betting
No video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
No craps
No keno
Scratch cards
eSports betting
Crash games

Language options

Italian website
Only Italian customer support
Only Italian live chat

Game providers

Show all (17)
  • Pragmatic Play
  • Evoplay
  • GameArt
  • Wazdan
  • Habanero
  • iSoftBet
  • Playson
  • Red Rake Gaming

Positives

  • Huge selection of games
  • Mobile casino app for Android and iOS
  • Fast and professional customer support

Negatives

  • Live chat support is not available 24/7
  • Company focuses on sports betting rather than the casino
Author: Jannete Hills Last updated: 11 Nov 2025 Anything incorrect or missing? Let me know
User reviews (95)

User reviews of 1xBet Casino IT

This is a place to share experience with 1xBet Casino IT. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Mixed

Rated by 95 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review
Hady5056
Bronze
• 3 weeks ago
The company closed my account after depositing 70,000 EGP"
• "No response for weeks"
• "Possible unlicensed operation under new CGA structure"
Selectbet
Silver
• 3 months ago
I've been losing money on 1xbet for three deposits, and I was finally able to withdraw it after the third. I received the first withdrawal in 10 minutes.
However, I haven't received the second withdrawal for over 28 days. I'm having a hard time.
I haven't made any bad bets or misbehaved, but 1xbet won't pay me. Customer service says the withdrawal will be processed soon and that I should wait.
The withdrawal was already approved.
However, I've waited 24 hours and still haven't received the money. When I contacted them, they told me to wait another 48 hours and promised it would arrive within that timeframe. Now, 672 hours (28 days) have passed, and they're still making me JUST WAT through customer service and lying about contacting the relevant department.

I requested a withdrawal via mobile wallet, and they initially said they'd already paid the money and that there was a problem with my mobile wallet. However, by then, I had already processed several other transfers via my mobile wallet.
When I told them, they changed their story and lied again, saying the payment was being processed.

And now they're telling me to wait 28 days.
No matter how many times I ask why the withdrawal is delayed, they won't tell me anything and just tell me to wait another 28 days. This is a complete disregard for the customer and a complete rip-off.

I can't understand this behavior. It's truly infuriating.

And Time was gone.... Finally today is over 28days.
They didn't give me my money as i expected.
  • design many games
  • Withdrawal delay problem is very serious
  • Customer center's response to withdrawal delay is consistent - just wait.
1xBet Casino IT
Hello,

We completely understand how frustrating a delay in withdrawals can be.

Once the withdrawal is approved on our end, the process is then managed by the payment system/ issuing bank, which may take anywhere from 1 minute to 7 banking days. Our specialists are doing everything possible to expedite this process and ensure prompt receipt of funds.

If the funds have not been credited to your account within 7 working days, please contact our support on the website or app and provide the withdrawal details. Additionally, send your request to our email: [email protected]. We will take it under control and try to assist you as quickly as possible.

Let us know if you have any additional questions in the meantime.
Puma666
Bronze
• 4 months ago
I wish to file a formal complaint against 1xBet for the following reasons:
*Customer service via chat is very unpleasant: agents speak badly to customers, sometimes disrespectfully, and deliberately block the discussion.
*There is total negligence: players are treated badly and no serious assistance is provided.
*The notifications sent by 1xBet are misleading: they advertise bonuses or gifts that you never receive, and even when they are credited, they do not work.
*The procedures are opaque and deliberately complicated, making any claim very difficult.
*There is no one really competent to contact.
Finally, *personal information was disclosed, which is an extremely serious offense.
I believe these practices disrespect both players and the rules of a reliable service. I request Casino Guru to review my situation and intervene with 1xBet to ensure my rights are respected and these issues addressed.
Thank you in advance for your help.
  • Scam
1xBet Casino IT
Dear Puma666,

Thank you for sharing your feedback with us. We are very sorry to hear about your negative experience and we sincerely apologize for any inconvenience caused. Please be assured that we take such concerns very seriously. We never intend to mislead our players or provide an unsatisfactory level of service. Your comments have been forwarded to the relevant departments for review.

Regarding your concern about personal information, we would like to emphasize that 1xBet strictly complies with all applicable laws and regulations on the confidentiality of personal data. You can review our rules on this matter in Section 29 of our Terms and Conditions. If you believe there has been a breach, we kindly ask you to provide more details (such as your account ID or the specific case) at [email protected], so that our Security Department can immediately investigate.We value your trust and will do our best to address your concerns as quickly as possible.

Best regards,
1xBet Team
sujan86
Bronze
• 5 months ago
They closed my account, including the deposited amount, claiming it was due to multiple accounts. But I definitely do not have any other account. id:1154480481
  • nothing
  • they dont pay
  • bad support
1xBet Casino IT
Hello sujan86,

Thank you for reaching out! It is important for us to emphasize that our main objective is to adhere to the gaming policies that preserve the environment of fair play and safe gambling and our players' security. In this situation, our Security department conducted a detailed investigation and found that you have multiple accounts, which is strictly prohibited by the Rules.Due to our Terms and Conditions, multiple account registration is considered a violation and is against the rules of the players' community as well as the Rules of the Bookmaker Company. To ensure clarity and fairness, our company rules are presented to all customers before registration, which can help our customers make informed decisions. In case the customer needs to revisit these guidelins, the complete information in the 'Rules' section on our website.Due to the current situation, we regret to inform you that the accounts will stay blocked. If you have any other questions or queries, feel free to contact us via our support email, the address of which can be found in the contact section.
alfiandaris
Silver
• 5 months ago
My 450,000$ is still locked
After 3 months of submitting appeals everywhere , they still refuse to verify my account and pay me .
Stay away from 1xbet at all cost
jm18
Bronze
• 9 months ago
Initially, I appreciated the wide variety of games, user-friendly interface, and convenient deposit methods (Interac e-transfer) offered by 1xBet. Unfortunately, things quickly turned negative when I attempted to withdraw my winnings of $2,995.56 CAD.

My account was unjustly blocked under false accusations of multi-accounting, despite providing all requested verification documents multiple times. 1xBet refused to provide credible evidence supporting their claims. Even after escalating my issue through AskGamblers, 1xBet explicitly refused to cooperate, resulting in my complaint being closed unresolved.

I strongly caution others—1xBet has proven untrustworthy and uses unethical tactics to avoid honoring legitimate withdrawals.
  • Good game variety
  • Attractive betting markets
  • Easy and convenient deposits via Interac e-transfer
  • Account unfairly blocked
  • Withdrawal of $2,995.56 CAD unjustly refused
  • False accusations of multi-accounting without proof
  • Poor customer cooperation and communication
  • Unethical delay tactics
1xBet Casino IT
Dear user,

Thank you for your feedback.

We regret that your experience did not meet expectations and understand how concerning this situation must be. Please note that account restrictions are only applied after a thorough investigation by our Security Department, and always in accordance with our Terms and Conditions.

We acknowledge your efforts in completing the verification process and apologize if the communication fell short. However, due to confidentiality protocols, we are unable to publicly share specific evidence regarding such investigations.

If you believe there are still grounds for review, we encourage you to contact [email protected] from your registered email, referencing your case and AskGamblers ticket for reevaluation.

We appreciate your understanding and thank you for bringing this to our attention.

Sincerely,
1xBet Support Team
moha172023
Bronze
• 9 months ago
‏I recently experienced a significant issue with 1xBet regarding a deposit I made. Despite following all the required steps and providing all necessary documentation, my problem remains unresolved after 23 hours of back-and-forth communication with their support team.

‏Here’s a summary of what happened:
‏1. I made a deposit, but the funds did not appear in my account.
‏2. I contacted customer support, and they asked me to provide proof of the transaction. I sent them all the required documents, including bank statements and transaction details.
‏3. After reviewing the documents, they asked me to wait while they investigated. However, after several hours, they repeated the same request for documents, even though I had already provided everything.
‏4. This cycle continued multiple times, and I was repeatedly told to "be patient" without any clear resolution or timeline.

‏I find this level of customer service unacceptable. The lack of professionalism and the constant repetition of requests for documents I’ve already provided is frustrating and time-consuming. I expected a more efficient and transparent process from a platform as large as 1xBet.

‏I urge 1xBet to:
‏- Resolve this issue immediately.
‏- Improve their customer support system to avoid such delays in the future.
‏- Provide clearer communication and realistic timelines for issue resolution.

‏Until this matter is resolved, I cannot recommend 1xBet to anyone. I hope they take this feedback seriously and work on improving their services.
1xBet Casino IT
Dear user,

Thank you for providing detailed information about your issue.

In this case, we recommend that you contact our **live support chat** or send an email to the appropriate support department to follow up on your deposit status. Please make sure to provide all relevant details, including:

- Your **account ID**.
- The **date, time, and amount** of the transaction.
- The **payment method used**.
- A **screenshot or photo of the payment receipt**, clearly showing the date, time, amount, sender’s account number, and recipient’s account number.

Please be aware that processing deposits can sometimes take up to **24 hours**. In rare cases, if there are technical issues on the payment system's side, the process may take up to **7-14 business days**.

If the transaction was made using **cryptocurrency**, kindly provide the **transaction hash** along with the screenshot.
If you have already contacted our support and not received a response, we recommend you keep following up with the support team via chat or email.

We appreciate your patience and cooperation.

Best regards,
The 1xBet Team.
bruno1007l
Silver
• 10 months ago
They blocked my account without any reason and without explanation, when I contacted support they only said that they reserve the right to prohibit bets without giving any explanation.
  • Account blocked
1xBet Casino IT
Dear User,

We do not block accounts without a valid reason. In previous cases, the Security Department has conducted thorough investigations into suspicious accounts, which are always notified before being blocked due to violations of the betting platform's rules.

If you have any concerns regarding your account, we recommend that you contact the Security Department for further clarification.

Best regards,
The 1xBet Team
REKTO
Bronze
• 11 months ago
ID account : 212327455

This website has demonstrated unprofessional and unfair behavior towards its users. I have submitted all the required documents, including official document photos, my bank statement, and my Skrill account details. However, instead of resolving my issue and paying me the money owed, they fabricated illogical excuses and made baseless accusations.

I have been accused of hacking accounts and breaking laws, which is completely unreasonable. The matter escalated to the point of being threatened with accusations of financing terrorism and filing a case with the international law enforcement agency (Interpol) simply because I won $1,400.

Such actions can only be described as violations of integrity and credibility. This website exploits its power to threaten users and prevent them from standing up for their rights.
  • The support team is not responding
  • Closing accounts without justification
1xBet Casino IT
Dear Player,

We regret what has happened. In any case, if you still have questions regarding the decision made by the **security department after the investigation, you can request more information by contacting **[email protected].

Thank you for your understanding.

Best regards,
The 1XBET Team
DestinyZ93
Bronze
• 11 months ago
Account ID: 1098108033

I deposited 5000 SGD with 1xBet , and made a few bets subsequently, theres losses and winnings, but ultimately my balance was 12k SGD. i tried to withdraw, and the verification process started. i understand that its part of their process to verify the account. But it started to get ridiculous , first they ask me to fill in the details on my account, then they ask me to take a selfie of me & my NRIC together with their security's team message, which i did. Then, they asked me to send my utility bill . The whole process has delayed for more than a week which is significantly longer than all other betting sites/casino. Why does it feel like they are intentionally delaying the process to not pay out?

It has been more than 10 days, and i have received no updates on my account. If there are active replies from 1xbet team, the overall experience would have been way better. But due to the lack of replies, inefficient support team, it just makes the whole experience feels like a scam.

  • Horrendous live chat support team
  • Unable to withdraw funds
  • Extremely long verification process
grassgrossmy
Bronze
• 1 year ago
Here is how 1x bet scam people
1. Deposit scam -bank transaction successfully but they keep telling you they didn’t receive. When summit report to customer chat they will ask you to send email, when you’ve sent email they takes 1week to reply you, they ask proof of slip receipt blablabla then takes 3-5 days reply you again, you try to use chat support it’s disabled and email no reply anymore.

2. Withdrawal scam - when you trying to withdraw your winnings they will rejected first and they will tell you their some banking technical issues please summit your withdrawal later , this trick is make you get in the casino and bet again and lose all your money or half.

3. Registration scam - they’ve quick sign up option and the username and password is set by them , if you use quick sign up option to deposit and play you will get big trouble if you don’t save the password and username number. You have to email them again and wait for a month to solve/unsolved this problem.

4. Banking companies withdraw to your account- all the money wining transfer to your account is under different companies, which mean this all companies are suspicious money laundering.
, I’ve checked the companies background and yes all the details are fake , company address is fake, company registration date is just few month only, some companies are selling food,mobile,dress,toy. Please take note you will take all responsibility of it when your bank questioning you and you will investigate by them and freeze bank account.

I’m victim of deposit scam, I’ve deposited and they told me I’m using multi account, I really don’t understand what they mean , I only have 1 account playing with , I try to email them and yes there’s no more updates and my live chat is disabled as well.

ID:196727839
Registered on : 06/06/2020
Deposited: MYR1800
Deposited date:19/12/2024
Deposited Time: 16:55
To company:
Business Name:CH PC ENTERPRISE
Business Registration No.003645278W /202403239642
Business Type
WHOLESALE OF COMPUTER HARDWARE, SOFTWARE AND PERIPHERALS
Business
Commenced
2024-09-09
State
WILAYAH
PERSEKUTUAN
  • Rejected withdraw
  • Deposit scam
  • Disabled live chat
  • Email no response
1xBet Casino IT
Dear, grassgrossmy!
We understand how important quick and easy transactions are, which is why we strive every day to ensure a fast and automated process for depositing and withdrawing funds within a few minutes. However, due to the workload of payment systems, transactions may sometimes take a bit longer. Additionally, there are several other reasons for delays, such as errors in filling out deposit requests or technical difficulties on the server side.
For a faster resolution of your issue, we recommend contacting our support team via online chat or through our official email. Please provide the following transaction details:
- ID (player account number)
- Date and time of the transaction
- Transaction amount
- Name of the payment system
- Screenshot or photo of the receipt showing the date, time, and transaction amount.
Once your request is assigned a unique ticket number, our specialists will begin processing it. There is no need to submit repeated requests—just wait for feedback via email.
When registering, every player is informed about and agrees to the rules of our betting platform. All fields marked with a red asterisk in your personal account must be filled in. If a player wishes to change any data, they must contact support using the email address registered in their account. Winnings can only be transferred to the wallet number used for the deposit.
Please double-check your payment details, as the accuracy of the provided information is the sole responsibility of the player.
We hope this information has been helpful.
Sincerely,
The 1xBet Team
dakesh
Bronze
• 1 year ago
1xbet has been a great way to keep myself entertained. They offer a ton of games from various sports to live casino options and it never gets boring. The Casinguru tips have been a hug help in improving my games and understanding betting strategies. I really trust 1xbet because it's genuine are reliable platform no fake stuff here. The betting options are fair and the results are transparent which is big plus .My only issue is that sometimes customer support can be slow to respond but other that it's been a great experience
  • Diverse game options
  • Reliable and genuine
  • Helpful Casinguru tips
  • Fair and transparent
  • slow customer support
1xBet Casino IT
Dear Dakesh,

Thank you for your wonderful feedback! We're thrilled to hear that you've found 1xBet both entertaining and reliable, and we’re glad the variety of games and transparent betting options have enhanced your experience.

We appreciate your understanding regarding occasional delays with customer support and are actively working to improve response times.
Thank you for trusting 1xBet, and we look forward to continuing to provide you with a great gaming experience!

Best regards,
The 1xBet Team
Tejas-486
Bronze
• 1 year ago
When I first signed up for 1xbet, I was drawn in by the welcome bonus for casino section it seemed like a great deal, but after playing for a while, I realized how tough it is to actually unlock the bonus. The requirement are pretty high, and unless you're playing constantly, it can take a while to meet them. But I am a heavy bettor soo it's ok for me.

I've been playing mostly roulette and blackjack, and I've had a few good sessions, I'm very close from unlocking the full bonus. The platform itself is solid, but the high playthrough requirements are a drawback for anyone hoping to cash in on the bonuses quickly specially for casual bettors
  • Attractive welcome bonus for new players
  • Fun variety of casino games, especially table games.
  • High wagering requirements for bonuses.
  • Limited customers support availability during off-hours.
1xBet Casino IT
Hello,

Thank you for sharing your experience! We're glad to hear you’ve been enjoying our casino games, especially roulette and blackjack, and that the welcome bonus has been a motivating factor for you. While the wagering requirements can be challenging, they’re designed to keep the bonus system fair and rewarding for active players like yourself. We appreciate your understanding as a heavy bettor and value your feedback about the platform.

Your note about customer support availability is also important, and we’re working on enhancing our service to better meet your needs.
Thank you for choosing 1xBet!

Best regards,
The 1xBet Team
mblank
Silver
• 1 year ago
don use this 1xbet when you are playing big bets USD 1K ABOVE you be short change when you withdrawal, and if you are winning total bets of 5k above , guess what you be short change. consider lucky if they still pay you.
  • scam they will never pay in full when you win big
  • cheats . do not use crypto to deposit , you receive 20% less cheats
  • rude live chat operator that keep repeating the same scam when you face withdrawal issue.
  • cheats email , they email you with all lies that they already pay your winnings but you receive less by alot . your account will state the full $$ which you receive only 70%%. super cheats
1xBet Casino IT
Dear mblank,

We sincerely regret that you feel this way about your experience. Ensuring a fair and transparent environment for all our customers is one of our top priorities. Allow us to address your concerns.
Regarding withdrawals, we process payouts based on the exact amount reflected in your account. If discrepancies arise, they could be due to factors such as exchange rate fluctuations, transaction fees, or incomplete verification. For large bets and winnings, our platform adheres strictly to the terms and conditions outlined in our policies, and we encourage users to review these for clarity.

As for deposits via cryptocurrency, variations may occur due to market volatility and associated transaction fees, which are common across financial platforms. However, we are committed to ensuring you receive accurate amounts and will gladly review any concerns further.

We apologize if you found our live chat or email support unsatisfactory. Providing exceptional customer service is important to us, and we will work to improve the quality of responses and resolution of issues.
Please contact us directly with your account details at [email protected], and we’ll investigate your case thoroughly. We value your trust and are committed to resolving any misunderstandings. Thank you for bringing this to our attention.

Sincerely,
The 1xBet Team
Mukul_Anand344
Bronze
• 1 year ago
I really enjoy the casino section of 1xbet especially the variety of slot games available . The graphics are high-quality and the themes are engaging making for an enjoyable gaming experience I appreciate the addition of progressive jackpots which adds an exciting element to gameplay However, I found the selection of live dealer games to be quite limited Expanding this section would make it more appealing to those who enjoy the interactive experience of live gaming.
  • High quality graphics in slots.
  • Engaging themes and progressive jackpots.
  • Limited live dealer game selection.
1xBet Casino IT
Hello,

Thank you for sharing your experience! We're delighted to hear you enjoy the variety of slot games and appreciate the quality graphics and engaging themes. It's great to know the addition of progressive jackpots has added excitement to your gameplay. We also value your feedback about the live dealer games and understand the importance of offering a broader selection. Your suggestions help us improve, and we’ll work on enhancing this section to provide a more interactive and enjoyable experience.

Best regards,
The 1xBet Team
shantnu1109
Bronze
• 1 year ago
when I got to know about roulette spin I became it's fan literally I am so much into it now. Playing roulette on 1xbet is so wasy I learnt it in very less days and now I play it very well landing on my mother was so exciting .
Now I am trying other casino games I see some new version on 1xbet and I am gonna try them real soon
I like 1xbet for its casino games and even for betting on sports but there are few things I wanna callout like verification is most irritating here the number of documents they take for verification is just too much .
  • highs of big wins
  • realistic roulette wheel
  • engaging gameplay
  • verification is lengthy
1xBet Casino IT
Dear shantnu1109,

Thank you for your feedback!
We're thrilled to hear you enjoy playing roulette and exploring our casino games. It's great to know you're finding the platform easy to use and are excited to try new versions of games. We appreciate your honesty about the verification process and understand it can be time-consuming; we aim to ensure a secure and reliable experience for all our users. Your input is invaluable, and we'll work on making improvements to enhance your overall experience.

Best regards,
The 1xBet Team
timmy3133
Bronze
• 1 year ago
what i said in cons they scammed me 70000 there is no way 1x bet will get out of this unless they kill me
  • scamming
  • cannot cashout
  • they wont let you take your win
  • no pros
andersonsantos
Bronze
• 1 year ago
I've been with 1xBet for over a year now and I can say that it's one of the best. The reliability of the platform is remarkable, I've already made several withdrawals and I've never had any problems with them. What's more, the promotions and bonuses are fantastic! Every time I make a deposit, I wait to see what offers are available.
1xBet Casino IT
Thank you for sharing your positive experience with 1xBet! It's great to hear that you've been enjoying the platform's reliability, smooth withdrawals, and fantastic promotions. Your feedback is valuable, and we're happy to know you're making the most of the offers available. We hope your experience continues to be just as rewarding!
masterofghana
Bronze
• 1 year ago
I am relatively new to the game and have little user experience. I find the 1xBet website confusing in terms of the toolbar section display and overall interface structure. Am I supposed to dive deeper into it or leave it? It remains to be seen, but I am losing my patience when I get lost searching for something. But I like the number of games and the speed of deposits and withdrawals
1xBet Casino IT
Dear masterofghana,

Thank you for your feedback! We understand that navigating a new platform can be a bit overwhelming, and we truly appreciate your patience. We're glad to hear you enjoy the variety of games and the speed of deposits and withdrawals.

We’re constantly working on improving the user experience, so your comments are valuable to us. In the meantime, feel free to reach out to our support team if you need any guidance on using the platform—we’d be happy to help you get more comfortable with the interface.

Best regards,
1xBet Support Team
eltontips
Bronze
• 1 year ago
As a regular user of 1Xbet, I can say that the platform has exceeded my expectations. The casino section has lots of great games. I've made deposits and withdrawals without any problems and it's one of the casino platforms I use the most
  • Variety of Games
  • Very fast serves
1xBet Casino IT
Dear eltontips,

Thank you for your positive feedback! We're thrilled to hear that 1xBet has met your expectations and that you've had a great experience with our casino games and payment process. We appreciate your continued trust and support, and we’ll keep working hard to provide you with the best service.

If you ever need assistance, don’t hesitate to reach out!

Best regards,
1xBet Support Team
vinicius2025
Bronze
• 1 year ago
Many players complain about payouts, but I personally have not had any problems. I am interested in the bonus program, which pleases me with a different number of bonuses and their conditions. I am happy to play here.
  • Fast Refunds
  • Many Slots
1xBet Casino IT
Thank you for sharing your positive experience! We're glad to hear that you've had smooth payouts and are enjoying our bonus program. Our team works hard to offer a variety of bonuses and promotions, so it’s wonderful to know you’re pleased with them. We appreciate your support and wish you continued success and enjoyment on our platform!
mendesscristianos
Bronze
• 1 year ago
The other night, on October 26th, I forgot my password and tried to recover it. I sent a message to the support team about this problem and within a couple of minutes I had access again. I was really happy that the customer service helped me super fast, even though it was already midnight.

My overall experience:
The truth is that everything works pretty well. The platform is stable, it doesn't crash, and they have a range of games to choose from. The odds are competitive and they always have some great promos.
  • Customer Service
  • Payment Methods
1xBet Casino IT
Thank you for your positive feedback! We're delighted to hear that you had a seamless experience with our verification process and that you feel confident in the security of your personal data and transactions. It’s fantastic to know you’re enjoying the game variety, customer service, and efficient withdrawals. Your trust and satisfaction mean a lot to us, and we’re here to ensure every experience is enjoyable. Happy gaming, and may your success continue!
babigr14
Bronze
• 1 year ago
I won $1500 in 2 months on slot machines. I was asked for documents to verify my account. I provided all the necessary information and it didn't take long. I fully trust this casino and both my personal data and money transactions are fully protected.
They have a lot of games, good customer service and fast withdrawals.
  • Medium
  • Many Games
  • Transactions are fast
  • Bond
1xBet Casino IT
Thank you for your positive feedback! We're delighted to hear that you had a seamless experience with our verification process and that you feel confident in the security of your personal data and transactions. It’s fantastic to know you’re enjoying the game variety, customer service, and efficient withdrawals. Your trust and satisfaction mean a lot to us, and we’re here to ensure every experience is enjoyable. Happy gaming, and may your success continue!
poivon
Gold
• 1 year ago
Edit: I've edited my review, where I put fast withdrawals which is true and I put negatively many problems with the payment system, which is what delays deposits and withdrawals to be fair and I've changed my experience from very negative to neutral to be fair.
---

My experience with 1Xbet was very good until last week, when I deposited R$100.00 and managed to add 900 reais to my balance in slot games, where I asked for a withdrawal.
Until today I have not been paid (4 days now). I contacted support several times and they told me that the specialists are waiting for a response from the payment system. I have nothing to do with it, if they have problems with the payment system, let them sort it out, but let them pay me what I'm entitled to.
It's never taken even 30 minutes to make a withdrawal, except for this last one.
  • Lots of games
  • Account security
  • Phone support
  • Fast withdrawals
  • Problem with payment system
  • Bad support
  • Confusing site in E-Sports
1xBet Casino IT
Dear Poivon,

Thank you for reaching out to us. We are very sorry for the inconvenience caused.

We understand your concern and want to assure you that we are doing everything possible to resolve this situation. However, it is important to note that the technical issues you mentioned are occurring on the side of the payment system, and we may not always be able to influence the speed of their resolution. We appreciate your patience and are working to resolve this issue. We assure you that as soon as a response is received from the payment system, our support team will promptly notify you of the results via email.

If you have any additional questions or need further information, please do not hesitate to contact our support team. Thank you for your understanding.

Best regards,
The 1xBet Team
Rohe
Bronze
• 1 year ago
1Xbet has both positive and negative aspects. On the one hand, the platform is safe and reliable for placing bets online. Payment methods are secure and transactions are fast and hassle-free. However, some users may encounter difficulties when withdrawing their funds.
  • Payment methods are secure
  • Transactions are fast and hassle-free.
  • You may encounter delays when withdrawing funds.
1xBet Casino IT
Dear Rohe,

Thank you for your feedback. We understand that some users may experience challenges with withdrawals, and we are continuously working to improve this aspect of our service. If you encounter any issues, please don't hesitate to contact our support team for assistance. Your satisfaction is important to us, and we appreciate your understanding and support.

Best regards,
The 1xBet Team
Fer70
Silver
• 1 year ago
I am going to update my review, I have been waiting for my withdrawal for 6 days, I am a fully verified user and ruby level which means that I have already made several deposits and withdrawals, on the 2nd day I started requesting support in the chat and the operators have been the worst They are rude and get offended when I ask them why it is taking longer than usual (they don't understand that their salary comes from the money you leave in their casino). Well, to this day they only tell me that the withdrawal time is not the responsibility of the casino. casino and that I should wait the maximum period. I advise you not to play in this place under any circumstances, better look for another casino with better service.
  • TERRIBLE WITHDRAWAL TIME
  • TERRIBLE ONLINE SERVICE
1xBet Casino IT
Dear Cortaodoble,

We are very sorry for the delay.
If the status of the withdrawal request is "Approved," then the request has already been approved by us and transferred to processing by the payment system/issuing bank, which may take from a couple of minutes to several working banking days depending on the system workload.

Unfortunately, we cannot influence the speed of the crediting process as the request is currently being processed by the payment system/bank, and we cannot affect their regulations and speed. Therefore, we count on your understanding and expect the final status of the transfer in the order of the queue. Once the transfer is completed, you will receive a notification in your personal account's transfer history.

Best regards,
The 1xBet Team
Morisph88
Bronze
• 1 year ago
I value convenience and mobility, which is why the 1Xbet app on my phone is a gem! Easy navigation, fast betting, access to live bets - everything you need for a comfortable and exciting experience.
1xBet Casino IT
Thank you for your feedback!

We're thrilled to hear that you're enjoyingour app. Easy navigation, fast betting, and access to live bets are indeed key features we strive to offer for a comfortable and exciting experience. Good luck in your future games!
Geronimo88
Bronze
• 1 year ago
One of the best features of 1Xbet is the ease of depositing and withdrawing funds. Hassle-free: a simple process, minimal fees and fast payments. I recommend it to everyone!
  • Simple payment process and fast payments!
1xBet Casino IT
Dear Geronimo88,
Thank you for review. We are grateful for such kind words.
We wish you good luck with the future bets!
Raj112
Bronze
• 1 year ago
Hey everyone, thought I'd share my take on 1xbet's online casino.
I've been playing there for a while now, and while It's not perfect, it's still a pretty nice place to spend some time.
One thing I really like is the variety of games they have. You never ger bored because there's always something new to try. Plus, the games themselves are pretty fun and easy to understand, even to understand, even for someone like me who's not too tech-savvy.
But there are a couple of things that bug me. First off, the deposit process can be a bit slow and frustrating. And don't even get me started on withdrawals- they can take forever!
Overall, though, I'd say it's a decent option if you're looking for some casual fun. Just be prepared to wait a bit for your money if you win big!
  • Variety of games
  • Fun and easy to understand
  • Slow deposit process
  • long withdrawal times
1xBet Casino IT
Thanks for sharing your experience with 1xbet's online casino! It's great to hear that you enjoy the variety of games available. I understand your frustration with the slow deposit and withdrawal processes. Although these situations are very rare, but can occur in any company, it most often depends on the workload of the payment system.

Our support specialists are always available to help you in case of any delays and leave only a positive experience on our platform. So feel free to contact us at any time of the day for assistance.

Best regards,
The 1xBet Team
Indrajeet
Bronze
• 1 year ago
Hey guys, wanted to share my thoughts on 1xbet
So, let me start with the not-so-good stuff. Depositing money on 1xbet can be a real hassle. It take forever, and sometimes I just wanna give up. And don't get me started on withdrawals. They also take ages, and I've had some issues with them in the past. Plus, the lack of a welcoming bonus was a bit disappointing.
But there's a silver lining. The tech support team is pretty helpful. They've sorted out some of my withdrawal problems before. And I gotta say, visually, 1xbet looks pretty good. the design is appealing and stands out from other sites.
  • Helpful tech support
  • Nice visual design.
  • slow depositing process
  • Withdrawal can be problematic
  • No welcoming bonus
1xBet Casino IT
Dear Indrajeet,

We're glad to hear that you found our tech support team helpful and that they were able to resolve some of your withdrawal issues.

We apologize for the inconvenience you've experienced with depositing and withdrawing funds. We understand how frustrating this can be and are constantly working to improve our processing times. Our company is always happy to our new players and as a loyalty offers a welcome bonus on both sports and casino. In case of compliance with the conditions of receiving the bonus, it is credited automatically after the first deposit. You can read all the rules in the PROMO section.

Thank you one more time. Your feedback is valuable to us, and we will use it to make further improvements.

Best regards,
The 1xBet Team
Safety Index explained

Safety Index of 1xBet Casino IT explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 1xBet Casino IT. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.7/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

  • Detection of some betting techniques while wagering bonuses may result in confiscated winnings
    T&C copied from the casino's website (in Italian):
    Read more

Complaints about 1xBet Casino IT and related casinos

(301)
301All15Opened26Unresolved70Resolved190Rejected

Complaints directly about 1xBet Casino IT

Current status Waiting for Casino Guru to reply 6d 4h 16m 0s

Player’s withdrawal is marked as completed but unpaid.

The player from Turkey reports a withdrawal of 8,000 TRY from 1xBet marked as "completed," but she has not received the funds. After multiple inquiries and providing bank statements, she has not been given clear explanations or proof of payment, and the issue remains unresolved after several weeks.

Read moreRead less
Opened Submitted: 06 Jan 2026
Current status Waiting for Casino Guru to reply 3d 23h 52m 41s

Player's funds are being withheld.

The player from Buenos Aires is facing unjustified withholding of his funds amounting to USD 10,694 at 1xBet, despite completing all required verification procedures. He has submitted his documents multiple times, but the casino claims they are invalid without clear reasons, and he requests assistance in mediating this issue to recover his funds.

Read moreRead less
Opened Submitted: 02 Jan 2026
Current status Waiting for player to reply 6d 2h 26m 50s

Player’s account has been closed due to self-exclusion.

The player from Buenos Aires faces a withdrawal issue after his account is blocked due to an old self-exclusion. He argues that the casino's actions are contradictory and considers withholding his funds a misappropriation.

Read moreRead less
Opened Submitted: 30 Dec 2025
Current status Waiting for Casino Guru to reply 6d 1h 49m 6s

Player’s funds have been confiscated after account closure.

The player from Egypt has his account closed by 1xBet due to alleged "multi-accounting" and only received a partial refund of 8,511 EGP, despite having a balance of 42,058.5 EGP and recent deposits totaling 22,357 EGP. He disputes the fairness of this situation, as the casino has stated they will not respond to further inquiries regarding his case.

Read moreRead less
Opened Submitted: 30 Dec 2025
Current status Waiting for Casino Guru to reply 6d 13h 36m 35s

Player's withdrawal is delayed and account access is blocked.

The player from Egypt is facing issues withdrawing 600 Egyptian pounds due to an "Auth Failed" error message, which has resulted in the disappearance of all withdrawals from their new account. The casino has stalled on providing complete documentation and has technically blocked access to the balance.

Read moreRead less
Opened Submitted: 29 Dec 2025
Our verdict Other

Player’s account has been closed, funds confiscated.

The player from Portugal reported that his account with 1xBet was closed without valid justification, resulting in approximately €16,000 being withheld. Despite multiple attempts to contact the operator, he received no clear explanation or evidence for the alleged violation of terms. He requested a full investigation and the return of his funds. We informed him that the complaint pertained solely to sports betting, an area in which we currently lacked expertise and a dedicated department. Consequently, his complaint was rejected as we were unable to assist with sports betting disputes.

Read moreRead less
Closed Submitted: 28 Dec 2025
Disputed amount: €16,000
Current status Waiting for Casino Guru to reply 2d 6h 42m 30s

Player's deposit has been delayed.

The player from Turkey reports a missing deposit of 2000 TRY to his 1xBet account, which was successfully completed by the payment provider but has not appeared in his casino balance for over a month. Despite contacting support over 30 times and providing necessary documentation, he receives only generic responses without a resolution.

Read moreRead less
Opened Submitted: 25 Dec 2025
Current status Waiting for player to reply 1d 1h 26m 50s

Player’s account is closed with withheld balance.

The player from Bangladesh reports that his 1xBet account has been blocked for over 120 days, with a balance of 1,180,763.96 BDT withheld. He states that postal verification is impossible due to the legality of gambling in his country and has not received a response from customer support despite multiple contacts.

Read moreRead less
Opened Submitted: 24 Dec 2025
Current status Waiting for player to reply 12d 22h 47m 33s

Player's deposit is delayed.

The player from Egypt has been unable to access a deposit made on November 29, despite 1xBet support confirming the transfer was valid. He has submitted a corrected deposit request and waited over two weeks for a resolution, receiving only generic responses regarding the status of his request.

Read moreRead less
Opened Submitted: 20 Dec 2025
Our verdict Player stopped responding

Player's withdrawal is delayed due to verification issues.

The player from India faces issues withdrawing INR 19,725 from the casino, as his attempts are rejected with the reason of needing to use the original deposit method, IMPS. His verification has failed for several days, leading him to feel trapped in the withdrawal process.

Read moreRead less
Closed Submitted: 14 Dec 2025
Disputed amount: 19,725 INR
Show more complaints (+10)
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1xBet Casino IT Review – Expert & Player Ratings [2026]
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