1xBet Casino IT Review

The player from Japan faced delays with the KYC verification process after attempting to withdraw funds at 1xBet Casino two weeks prior. Despite having submitted all required documents, he had not received any updates or communication from the security team, and support had only informed her that she was in a queue. The player did not respond to further inquiries, the complaint was consequently rejected.

The player from South Africa had placed six withdrawals of €900 each to his Binance account, but they were rejected without explanation after a high balance was noticed. He gambled away his remaining funds after using auto spin, and despite inquiries to customer service, he received no clear reasons for the rejection. The Complaints Team concluded that the funds were lost during regular play and emphasized the player's responsibility to monitor account balances. Consequently, the complaint was rejected as the casino's actions were deemed compliant with standard procedures.

The player from Japan experienced a delay with a withdrawal that had not been executed after three days, despite previous withdrawals being quick. The casino had not provided an explanation for the delay. After further investigation and communication with the casino, the player's withdrawal request was confirmed to be under review by the payment system. Ultimately, the issue was resolved, and the player received the funds.

The player from India encountered issues accessing the deposit and withdrawal sections of his account and was unable to verify his identity using the required bank statements for Mobikwik and Amazon Pay, which did not provide account numbers or downloadable statements. Despite his attempts to comply with verification requests, he struggled to meet the casino's requirements and sought assistance in recovering his account. The Complaints Team extended the inquiry period but ultimately rejected the complaint due to the player's lack of response to follow-up questions.

The player from Argentina had requested a withdrawal two weeks prior and had provided all requested documents, including transaction history, proof of deposit, and photos. Despite sending everything, he had not received any response and still could not withdraw his money. After reviewing the situation, it was noted that the player did not respond to follow-up inquiries from the Complaints Team, which led to the rejection of the complaint due to a lack of information for further investigation.

The player from Brazil had attempted to withdraw funds from their 1xBet account in early June but faced a delay due to additional verification requirements. Despite submitting the required documents, it had been two months without processing, and the casino had repeatedly asked them to wait. The Complaints Team had engaged with both the player and the casino to clarify the situation, but ultimately, the player did not respond to follow-up inquiries. Consequently, the complaint was rejected due to lack of communication from the player.

The player from Bolivia could not withdraw her casino winnings despite having submitted all requested documents. Previously, withdrawals had been processed without issues, but then the player was repeatedly directed to support without any resolution. The player faced difficulties with document verification, as the casino claimed that the submitted bank statements had been edited and were not accepted. Despite attempts to resolve the issue, including requests for original documents and suggestions to provide proof of the download process, the player did not respond to inquiries from the Complaints Team. Consequently, the complaint was rejected due to a lack of communication from the player.

The player from India faced issues with depositing money into the casino. Despite multiple contacts via the chat portal and providing the payment receipt, their query remained unresolved, and they received repetitive responses suggesting a 2-hour wait. We advised her to contact her payment provider, Kotak Mahindra Bank, which confirmed the transaction was successful. However, without evidence that the deposit was made to the casino, we were unable to assist further, leading to the rejection of the complaint.

The player from Mexico had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player later confirmed that the issue was resolved, and the money was received. The complaint was marked as resolved by us.

The player from India had deposited 1000 INR and 3000 INR, but the amounts were not added to his casino account. Despite multiple requests for additional information and screenshots regarding his deposits, the player did not provide the necessary details to facilitate the investigation. Consequently, the complaint was rejected due to the lack of response, which prevented any further action or resolution from being taken.

The player from Paraguay had deposited $8 via Binance Pay and won. However, the casino rejected his $14 withdrawal, citing issues with the payment method despite having accepted deposits through it. Binance Pay was the only payment method available to the player. We explained that payment methods could change due to various factors and suggested using an alternative method. The player resolved the issue independently, and we marked the complaint as resolved.

The player from Mexico had tried to withdraw funds from 1xbet casino using the SPEI method, which matched a deposit method. After contacting customer support and verifying the account, the case was forwarded to specialists but remained unresolved after 15 days. The player reported ongoing issues with account verification and withdrawal for over two months, despite multiple follow-ups with the casino. The Complaints Team had closed the case as unresolved due to the lack of progress, advising the player to consider contacting the local licensing authority for further assistance. Subsequently, the casino confirmed that the player's account verification had been completed and winnings were paid out, allowing the player to withdraw funds, however, the player didn't respond to the messages, and the complaint was consequently rejected.

The player from Algeria experienced a problem withdrawing money from the casino. He faced difficulties completing the KYC process, specifically with providing the required documents and a selfie as per the casino's instructions. Despite multiple requests for further information, the player did not respond. Consequently, the complaint was rejected due to a lack of cooperation from the player.

The player from Chile faced account verification issues with 1xbet, which had requested a statement linked to his phone number. Despite providing all possible bank exports, Astropay informed him that they could not issue such statements. Consequently, 1xbet had refused to take further actions without the requested files, and he was unable to withdraw $2600. After extensive communication and delays, his account was eventually reactivated, and he successfully made withdrawals. The complaint was marked as resolved following this outcome.

The player from South Korea had deposited 5,000,000 KRW into his 1xbet account but mistakenly transferred 10,000,000 KRW. Only half the amount was credited, and the remaining amount was neither credited nor refunded. Despite providing official bank transaction records, customer support claimed there was insufficient data to resolve the issue. The complaint was rejected because the player did not respond to our messages and questions, preventing further investigation.

The player from Brazil had not received a response from 1xbet for days regarding document verification needed for withdrawal. Despite sending several photos and reporting the issue via chat and phone, the situation remained unresolved after more than 7 business days. The casino required a clearer selfie with documents for verification. After resubmitting the required photo and clarifying an unrelated query from the casino, the player's issue was resolved. We marked the complaint as resolved following the player's confirmation.

The player from Argentina had their account blocked by the casino, which was holding $550 in winnings, due to claims of having multiple accounts. The player sought the return of their funds. The player admitted to having created three accounts, one with the help of his brother. It was explained that creating multiple accounts was a violation of the casino's terms and conditions. Consequently, the complaint was rejected, and the player was advised to adhere to the rules in the future.

The player from Benin had his account locked with a balance of $3500. Despite providing all requested documents, including ID, screenshots, and a picture holding the ID, he stopped receiving replies and could not access his account or funds. We attempted to gather more information from the player to proceed with the investigation but received no response. Consequently, the complaint was rejected due to a lack of communication from the player.

The player from India was unable to deposit or withdraw money from their 1xbet account. Despite multiple attempts to contact support through various channels, they received no response for over 24 hours. The player confirmed that the account balance was only 0.56 INR. We explained that the casino might close the account without reason due to the minimal balance and recommended choosing a different casino. The complaint was rejected due to the negligible balance.

The player from South Korea faced continuous delays in verification and withdrawal processes by 1xbet after winning money from baccarat. Despite providing all requested documents promptly, the player experienced repetitive delays and generic responses from the casino for over 6 days. The issue was resolved after the player submitted multiple documents.

The player from Peru had two successful withdrawals from 1xbet casino but faced account closure and was denied a payout of $1,035.58 due to alleged multiple accounts involving an unknown person. The player had provided all necessary documents for verification but was blocked after an investigation. We reviewed the case, contacted the casino, and received evidence showing multiple accounts created from the same IP address and device ID, leading to the complaint being rejected as unjustified.

The player in Nigeria experienced withdrawal issues on 1xbet after they changed the withdrawal options, removing the Kuda bank. The casino kept requesting documents and delaying responses despite the player complying with all their demands. After a thorough investigation, we determined that 1xbet provided strong evidence indicating the existence of multiple accounts created by the player, which is a violation of the casino's terms and conditions. Consequently, the complaint was closed as rejected.

The player from Morocco was facing difficulties in withdrawing $4000 from 1xbet. Despite having successfully verified his identity, the casino accused him of using falsified documents and blocked his withdrawal attempt. The player stated that he had won the amount through sports betting, not casino games. Due to the fact that our forum only dealt with online casino complaints, we were unable to assist him further. However, we offered to provide him with a list of websites that might have been able to help with his sports betting issue. Consequently, the complaint was rejected.

The player from Italy won at the casino. Subsequently, the casino suspended the player's account for alleged fraud, rejected her verification documents, and declined her payment and account closure requests. The player confirmed that she had not used a bonus and had previously verified her account. After further communication, the casino canceled her gaming contract and transferred her winnings. The issue was resolved as the player confirmed receipt of her winnings.

The player from Argentina, who had been betting regularly for several months, was unable to withdraw winnings from a recent bonus. Despite providing all requested verification documents, the casino did not respond. The casino later confirmed that the account was verified and a partial withdrawal was processed. However, the player disputed this, claiming improper retention of funds and account closure under false pretences. The complaint was ultimately rejected due to the player's lack of response to further inquiries.

The player from India had been trying to deposit 50000 INR into his 1xbet account for over 5 days without success. Despite having contacted the 1xbet team, he continued to receive vague explanations about the processing of his payment. The player's funds had been transferred via a UPI transaction and he had provided a receipt of this to the casino's support team. After a prolonged wait, the player's funds were finally cleared. We had marked the complaint as 'resolved' after confirmation from the player about the successful resolution of his issue.

The player from Bolivia faced issues withdrawing money using Visa. The withdrawal request was initially accepted, but after a few hours, an error occurred and the money was refunded back into the player's account. We attempted to gather more information and requested screenshots of the transaction history, but the player did not respond to our messages. Consequently, the complaint was rejected due to lack of response from the player.

The player from Turkey had difficulty completing the verification process at the casino. The security team had rejected the player's old passport, which was no longer active, and his recent attempts using a new passport were deemed unsatisfactory. We suggested the player wait at least a week for the casino to finish the verification process. However, the player did not respond to further messages, leading us to reject the complaint due to lack of communication.

The player from Bolivia had made a withdrawal request and went through a two-week verification process. The casino was no longer allowing withdrawals through the previous method, Airtm, and instead was pushing for cash withdrawals. The player was unable to make the cash withdrawal, and despite reaching out, the casino's security team had not been helpful. The player could not deposit or bet anymore despite being in contact with the casino for a resolution. The issue was resolved when the player successfully withdrew his winnings on August 3, 2024. However, the casino informed him that further bets would be declined, and the player was advised not to use the account anymore. Based on the provided information by the casino and the player, the complaint was considered closed/resolved.

The player from Brazil had reported a delay in his withdrawal process, which had exceeded 8 days. The casino's support team had continually asked for more time. After our team's advice to wait for at least 14 days after the withdrawal request before filing a complaint, the player had reported that his withdrawal was returned to his account. He then made a new withdrawal request which was successfully credited. Consequently, we had marked the complaint as 'resolved'.

The player from Peru had issues with 1xBet Casino. After attempting to withdraw his winnings, his account was blocked and he was asked to provide identification documents and a psychiatric certificate. Despite complying with the request, his documents were rejected, putting his nearly $2700 at risk. We attempted to assist the player and requested more information to clarify the situation. However, due to the player's lack of response to our messages and questions, we were unable to proceed with the investigation or provide potential solutions. The complaint was consequently rejected.

The player from India had experienced issues with a deposit. He had deposited 10,000, which was debited from his bank account but was never credited to his 1xBet account. Despite having provided relevant screenshots multiple times, including a bank statement, and following up at length, the problem remained unresolved. We had requested additional evidence from the player, including a comprehensive bank statement, to investigate the issue further. However, due to the lack of response from the player, we had to reject the complaint. We were unable to provide further assistance or solutions without the necessary information.

The player from Germany had initiated two withdrawals over two weeks ago totaling over 4,000 Euros and had been informed of ongoing delays. The payment should have been processed by 02.05, but despite the change in dates, no money had been received. Any requests for cancellation or alternatives had been met with refusal. The player had suspected the delay was a tactic by the online casino and had feared insolvency. We had attempted to investigate the matter and asked for additional information from the player. However, due to a lack of response from the player, we were unable to proceed with any further investigation or provide potential solutions.

A player from Norway made multiple deposits to 1xBet that were deducted from his bank but were not credited to his account. Despite providing transaction IDs as proof, the casino refused to acknowledge them due to the lack of a timestamp, which the player's bank did not provide. The ransom amount was 150 dollars. The Complaints Team advised the player to contact his payment provider for an investigation. Due to the player's lack of response, the complaint was rejected.

The player from Japan had his account suspended and was unable to withdraw his balance. The casino had requested a screenshot of personal data from Sticpay's website, which the player had found impossible to provide, thus hindering his withdrawal process. The player had previously been able to make withdrawals, but the account suspension had suddenly occurred on April 29. The casino's verification process had been ongoing, with the player having provided ID and account confirmations for Sticpay and Jeton. The casino then requested a photo of the player holding his ID and phone next to his face. The player had complied with all document requests, but the casino did not immediately respond or unlock the account. Eventually, the player's withdrawal was processed, but his account was closed without explanation. We had marked the complaint as 'resolved'.

The player from Brazil had made three withdrawal requests on the 1xbet platform, which had remained unprocessed. Despite multiple contacts with the casino and assurances of resolution within 24 hours, the issue had persisted for five days. She had been using the Pix method for withdrawal. We had advised the player to wait for 14 days, as withdrawal processing could take up to two weeks. After two weeks, the casino had informed that the withdrawals were rejected due to technical reasons and the funds had been returned to the player's game account. The player had confirmed that the issue was resolved.

The player from Argentina had his withdrawals blocked by 1xbet after some playing. The casino asked for several identity proofs, which he provided, but he hit a halt when asked for a public utility bill, as he lived with his family and the utilities were not in his name. The player explained his difficulty in providing the requested document due to mismatched addresses and planned to update his ID and utility bills. We requested further communication evidence and clarification but received no response. Consequently, the complaint was rejected due to lack of player response.

The player from India had deposited INR 2785.46 into 1xbet, but it was not reflected in her account. Despite providing proof of the transaction, the finance department had rejected her deposit request. We had recommended that she contact her payment provider for an investigation. After some time, the player confirmed that the deposit was eventually credited to her casino account. The complaint was marked as resolved.

The player from India had deposited ₹1,900, which had not arrived in his casino account. He complained about the lack of responsiveness from customer support. This had been his first time depositing at this casino. We had advised him to forward his payment receipt for further investigation, but he had not responded to our messages. As a result, we were unable to proceed with the investigation or provide potential solutions. The complaint was rejected due to the lack of response from the player.

The player from Indonesia had requested a withdrawal 391 months ago which was denied by the 1XBet bookmaker. The bookmaker had set event limits, cancelled the withdrawal, and had requested various forms of verification such as photos and three months worth of receipts. Despite having provided these, the player received no response from support. We had attempted to investigate the issue by asking the player additional questions for clarification. However, despite extending the response time frame, the player failed to respond. As a result, we were unable to investigate further and had to reject the complaint.

The player from Martinique claimed to have registered with a promo code for a 200% first deposit bonus but had not received the promised bonus. Despite attempts to contact customer service and provide the necessary information, the issue was not resolved. The player confirmed that he had played with the deposited funds, making it technically impossible for the casino to credit the bonus afterward. We communicated that we couldn't compel the casino to credit any bonus and offered further assistance. However, the player expressed dissatisfaction and didn't require further help. Due to these circumstances, we rejected the complaint.

The player from Brazil had experienced prolonged and repetitive document verification processes during his withdrawal request from the online casino. Despite his compliance, the casino had continually denied his withdrawals, leading to his frustration. However, after more than 10 days and with the assistance of our Complaints Team, the player's account verification had finally been completed and he was able to withdraw his funds. The player had expressed dissatisfaction with the casino's lengthy and bureaucratic KYC process, advising against its use.

A player from Bolivia has been waiting for account verification for 20 days to process a withdrawal. The required documents were provided, but despite contacting live support daily, the issue hasn't been resolved.

The player from Brazil had been waiting since March 26th for account verification at 1xBet. Despite having provided all requested documents and waited beyond the 72-hour deadline stated in the platform’s terms, the player remained unable to withdraw funds or place bets. After the complaint was raised, the casino completed the account verification and the player successfully withdrew his funds. We had subsequently marked the complaint as 'resolved'.

The player from Bolivia had his account frozen after attempting to make a withdrawal and despite submitting the required documentation, he was stuck in a cycle of repetitive automated responses. It had been 12 days without any resolution or clear reasoning for the freeze. After the player explained his situation, we determined that his issue related to sports betting, which was outside of our jurisdiction as we only handled issues related to online casinos. Therefore, we were unable to accept his complaint, but offered to contact the casino on his behalf to gather more information.

The player from Benin had had his 1xbet account verified three times and had made several withdrawals. However, his recent deposit of 114000usd was withheld due to a sudden account block. The player had confirmed he did not use multiple accounts for bonus abuse, and had asked the casino to close any other accounts. The player did not respond to further queries from the Complaints Team, which made it difficult to investigate the issue further. As a result, we had to reject the complaint due to the player's lack of response.

The player from Benin had his account with 1xBet blocked for nearly two years. Despite having fulfilled repeated and extensive verification requests, including ID, bank statement, photos, video calls, and certification of mental capacity, his account remained inaccessible. The casino was then requesting proof of no gambling addiction. He claimed to have deposited more than $30,000 and had a balance of $5,000. The verification process began three months prior. We attempted to investigate the issue, but due to the player's lack of response to our inquiries, we were unable to proceed and had no option but to reject the complaint.

The player from Uzbekistan had been using 1xBet Casino for over three years and was unable to withdraw his funds due to new verification requirements. Despite having provided all requested documentation and screenshots, the casino's security service remained unsatisfied and had stopped responding to the player's queries. The player had submitted multiple documents including ID photos, utility bills, a mobile operator agreement, and transaction screenshots from his crypto wallet. However, the casino requested additional documents and eventually decided to terminate the player's account based on an alleged violation of rules. The player denied having any duplicate accounts and disagreed with the decision. We engaged in dialogue with the casino, but they failed to provide substantial evidence to support their claims. As a result, the complaint was closed as 'unresolved'.

The player from Canada reported that his account with 1xBet had been closed and winnings significantly reduced after verification. Additionally, he hadn't received a refund from Jeton Wallet. Despite having provided the requested documents and selfies for verification, the casino alleged that he had multiple accounts, a claim the player refuted. After the player contacted the casino, it was revealed that he and his friend, who lived at the same address, had used the same payment method, which was against the casino's rules. Consequently, the casino closed the player's account and settled all bets with odds of 1. The remaining balance of 500 Canadian dollars was withdrawn by the player. We concluded that the casino had acted within its terms and conditions, and the complaint was rejected.

The player from Benin had encountered an issue with 1xbet where the account had been locked for almost a year. Despite having provided all requested documents, the player was unable to send documents to Mexico as requested by the casino due to limitations of the local postal service. We had extended the timer for response by 7 days, but due to the lack of response from the player, we were unable to proceed with any further investigation or provide potential solutions. The case was subsequently rejected.

The player from Bolivia had been trying to verify his account for a week but it remained in the processing queue. The player reported that the verification process had been ongoing since February 16th and all the documents had been accepted. However, the casino had not provided any updates since then. The situation escalated when the player's account was blocked. Despite our team's efforts to mediate and extend the complaint's timer, the player did not respond to our messages, leading to the rejection of the complaint.

The player from Pakistan had had their account with 1xbet closed and over $4100 confiscated, following an investigation into alleged multi-accounting. The player acknowledged knowing another account holder, but denied any relationship. The casino maintained that the decision was fair and reasonable but initially provided no evidence. After reviewing the case and reaching out to the casino, we had received evidence supporting the casino's claims of multiple accounts. Despite extending the timer for response, the player had not provided any further information. Therefore, we had been unable to investigate further and had to reject the complaint.

The player from Argentina had two accounts with an online casino, one linked to an email, and the other to a phone number. Due to a misunderstanding, both accounts had been blocked, one of which had contained his funds. The player had been trying to resolve this issue since February with no response from the casino. The player had clarified that neither of his accounts had been verified, and he had not activated any bonuses. After our intervention, the casino had informed that the player's request was being processed, and his documents were under review. Eventually, the player had been able to withdraw his funds and thanked us for our assistance in resolving the issue.

The player from Ontario, Canada had reported that his casino account had been blocked after a friend had misused his phone. He had been expecting a transfer of 5000 CAD and had sent an email to the casino five days prior without receiving a response. The player then created and closed another account. He had confirmed receiving the expected amount and was unsure of the remaining balance in his blocked account. We had clarified that casinos could block accounts for any reason as long as they didn't withhold players' funds. As the player's funds were not withheld, we did not assist further.

The player from Benin had had her 1xbet account locked for almost 10 months. Despite having provided several requested verification documents, she had continued to receive the same message from 1xbet stating that more time was needed. The player had played aviator in the casino and some sports games, without accepting any bonuses. The casino had requested a PDF file from Perfect Money, which the player had stated was not provided by the service. However, the issue has been successfully resolved. We had marked the complaint as 'resolved' in our system.

The player from Argentina had a pending withdrawal at 1xbet casino. Despite having deposited successfully, he was then asked for verification documents, which he had sent, but hadn't received a response after three days. We had asked the player to provide more details and documents to verify his identity. The player provided the requested information, but it was discovered that the account belonged to a relative. As we didn't deal with complaints submitted on behalf of a third party, this complaint was rejected. The player was advised to have the actual account holder file the complaint.

The player from Chile had successfully deposited money, played, and initially conducted successful withdrawals until errors began to appear. Despite having provided extensive documentation for verification when requested, the player's account remained unverified after the promised 72-hour period, blocking him from playing or making withdrawals. The player had engaged in slots, live casino games, and sports betting. However, when the player began winning more than his deposit, the casino started requesting documents and blocked his withdrawals. We had contacted the casino on the player's behalf to gather more information, but due to the issue likely being related to sports betting, we were unable to resolve the complaint.

The player from Somalia had experienced a technical problem with the slot game "Carnival Queen" by KA Gaming. After they had purchased a $40 bonus, the game had crashed during the first spin and remained stuck. The player had not received any response from the casino operators. After the player had contacted us, we had advised them to try different browsers and devices, and to clear cookies and cache. We then had contacted the casino to help resolve the issue. The casino had requested additional information from the player, following which the game was updated and the player was able to use their free spins. The issue had been successfully resolved.

The player from Argentina was unable to withdraw 20,000 Argentine pesos via Astropay. Every withdrawal attempt resulted in a 'withdrawal request rejected' message, citing a payment processing error. This issue had been ongoing for three days. Despite trying other withdrawal methods such as Visa and Skrill, the problem persisted. The casino suggested the issue might be on the bank or payment system's end, not theirs. The player was advised to deposit using a new method and wager the entire deposit amount with odds of at least 1.1, to enable withdrawal using the new method. The player had not responded to the latest advice, leading to the rejection of the complaint.

The player from Nigeria had reported that his 1xBet account had been blocked for KYC verification. Despite having provided the requested documents, 1xBet support had claimed the identification provided was fake. Even after notarizing the documents, they were still unable to access their funds and only received automated responses from support. We had asked the player to forward us any documents they had already sent to the casino for further investigation. However, the player decided to close the case as the matter had been moved to Curaçao. Consequently, we had to reject the complaint due to the player's decision.

The player from Brazil had reported that 1xbet Casino had closed their account, allegedly due to a self-declared gambling addiction. The player had disputed this claim, stating they had never made such a declaration and had requested the payout of their winnings amounting to 4152 Brazilian real. The casino had claimed the player had requested the account blockage citing gambling addiction, and the request had come directly from the player's authorized account. The casino had also mentioned that the player's balance at the time of account blockage did not amount to 4152 reals. The player had been asked to provide a medical document confirming or refuting the gambling addiction to unblock the account. The Complaints Team had advised the player to forward the case to the regulatory body. After further communication, the casino had lifted the self-exclusion, removed restrictions on placing bets and making deposits, and had credited a bonus of 2000 real to the player's account. The player had refused the bonus, insisting on a court case for resolution. The Complaints Team had marked the complaint as 'resolved' following the player's confirmation of the account being reinstated.

The player from Nigeria had claimed that her account with 1xbet was locked. Despite having provided the necessary documentation and having had her account previously validated, it was blocked again when she attempted to withdraw her $19,000 balance. She expressed frustration over the repeated verification process, especially as she was due to start military service. The casino maintained that a new verification process was necessary due to suspicions outlined in their regulations. The player was asked to cooperate with the casino's security department and provide the requested screenshots for verification. We extended the complaint's timer twice to allow more time for the player to respond, but she failed to do so. Consequently, we had to reject the complaint due to lack of further response from the player.

The player from Tunisia had received a promo code from 1xbet's telegram group, which yielded approximately 27€. Even though the bonus had been visible in his account, he had been unable to use it. His account had been verified since 2017 and this had been his first time receiving a promo code from the telegram group. The bonus had been specific to a selection of slot games. Despite reaching out to 1xbet's customer support, he had not received clear information. We had requested further details and communication records from the player for investigation. However, the player did not respond to our messages, which led to the rejection of the complaint due to lack of information.

The player from Nigeria claimed that even after successfully completing KYC and having his document verified, his account at 1xbet was still suspended. The casino had requested his documents to be notarized in Mexico, but due to postal restrictions in Nigeria, he was unable to comply. After several communications, the player mentioned that the case had been taken to the regulator, CEG, who decided that the casino should seize 10% of the player's balance and refund the rest. The player had been advised to wait for the refund process to complete. However, due to lack of further response from the player, we had to reject the complaint.

A Nigerian player's account was blocked despite the player having provided numerous documents, such as ID, bank and crypto account statements, various certificates, and having undergone Skype verification. The player alleged that 1Xbet was repeatedly requesting, in this case, an apostilled document. After an extended correspondence between the player, the casino, and the Complaints Team, the casino received the player's apostilled document via postal service. Following this, the player's verification was completed, and the player was permitted to withdraw the remaining funds. The player confirmed that the withdrawal had been processed successfully and has received the winnings. The complaint was successfully solved.

The player from India had confronted a complicated verification procedure with 1xBet after depositing and winning. When the player attempted to withdraw the profits, the casino had requested various documents and, after their submission, had stated that his account was under verification for 180 days. Additionally, 1xBet's customer service had not been responsive and helpful. The player had also expressed frustration about the casino's accusation of him having multiple accounts and the request for his mother's documents because the phone number he used was registered under her name. Despite having provided all the requested documents, the issue had remained unresolved. We had informed the player that depositing from a third-party account was against the casino's terms and that the casino had the right to void winnings and block accounts based on this. We had also clarified that we handled complaints related to online casinos only and had limited insight into sports betting issues. Despite this, we had offered to contact the casino on the player's behalf.

The player from Morocco had been struggling to pass the KYC verification as the casino had kept requesting different documents, such as an ID Card, a selfie, a bank card, a bank statement, etc. This had resulted in his withdrawal process being delayed. The player had provided all requested documents but the casino had claimed they were not sufficient. The player had expressed frustration with the casino's lack of response to his emails. We had invited the casino to join the conversation, but they had insisted on additional documents. The player then reported that another regulatory body, CEG Curacao eGaming, had helped him resolve his issue with the casino. As per the player's request, we had closed the complaint.

The player from Benin had been unable to access his 1xbet account since October 2022. Despite having provided the requested documents for verification, the player remained unable to access his account and had received no response from the casino's security team. The player had last communicated with the casino in May 2023 and had been unable to get a response since then. We had received the player's verification documents but could not assist due to the complaint being over a year old, which made it a 'cold case'. Hence, we had to reject the complaint.

The player from France had reported an issue with the online casino platform, 1xbet, where his betting odds had been unexpectedly reduced. The player had claimed that the customer service was unresponsive to his queries. After reviewing the case, we had asked the player for more information to better understand the situation. However, the player did not respond within the given time frame. Consequently, we were unable to investigate further or provide a resolution. We had rejected the complaint for the time being due to lack of communication from the player's side.

The player from Egypt had had issues with his withdrawal request of $7,558 from betting winnings. He had passed the casino's ID verification and had provided numerous documents, but the casino had requested additional, seemingly irrelevant, information such as crypto wallet data and then had stopped responding. The player had been willing to cooperate fully with the casino's verification process, although he had found the request for crypto wallet data nonsensical. After the Complaints Team had advised him to follow the casino's instructions, the player's issue had been successfully resolved and his complaint had been closed.

The player from Austria, who had been a 1xbet member for 3 years, reported that his account was abruptly deleted after he had deposited 1.1 million dollars. The player, who had engaged in sports betting (E-Sports) and casino games, hadn't received a satisfactory response from the casino's support team. After a series of exchanges with the Complaints Team and the casino, it was revealed that the player's account had been blocked after proceedings were initiated with the licensee at the player's request. The casino maintained that they were waiting for a response from the Licensing Authority regarding the complaint. The player had expressed dissatisfaction with the casino's response and threatened to make the issue public. The casino had advised the player to wait for the final status upon the decision of his appeal by the Licensing Authority. The Complaints Team, after reviewing the case and the statement from the licensing authority, concluded that they didn't handle complaints related to licensing regulations and policies, and advised the player to pursue the matter legally.

The player from Mexico had struggled with the account verification process, which had prevented him from withdrawing funds. The casino continued to reject the bank statement provided, even though it showed all the requested data. The player had initially created two accounts, which led to complications during the verification process. Despite having provided multiple bank statements and even a video of the process of obtaining the statement, the casino continued to request more detailed information. After a lengthy back-and-forth, the casino's Security Department decided to send new instructions to the player. Eventually, the player confirmed that the funds had been released from his account, resolving the issue.

The player from Tunisia had made a 50TND deposit via E-payment, which was not credited into their account after 3 hours as stated by the casino. Customer support had been unresponsive to the player's queries. However, the issue was resolved after the casino responded and credited the deposit amount to the player's account. Consequently, we had marked the complaint as 'resolved' in our system.

An Indian player's withdrawal and casino gameplay were blocked. Despite having provided the requested ID cards and other details to the casino's security team, further requests were made for a mobile operator app screenshot containing personal data. The player was struggling to meet these requirements and sought assistance. The player admitted to having entered incorrect information during registration, specifically a shortened version of his name. This discrepancy led to the casino questioning the legitimacy of his account. We explained that providing inaccurate personal information during registration could lead to account suspension or additional verification requests. As a result, the player's complaint was rejected due to violation of the casino's terms and conditions.

The player from Algeria deposited 24,000, appearing not to have been credited to their casino account. The player contacted live support and was directed to an email address, but has received no response. The complaint was resolved as the player's money got credited.

The player from Mexico had experienced issues with the document verification process at 1xBet as he could not provide a bank statement with a card number on it. Despite having communicated this to the support and security teams, his messages were being ignored. The player had been given multiple chances to respond and provide the necessary information, but failed to do so. As a result, we had rejected the complaint due to the player's lack of response.

The player from Egypt had reported an issue with a deposit he had made on October 31st, which had been deducted from his Vodafone cash wallet but not credited to his casino account. Despite having reached out to the casino's support and provided all necessary details, he had received no solution or response for over 20 days. We had advised the player to contact his payment provider for an investigation. The player had continued to express his frustration over the delay, insisting that the transaction was successful. We then invited the casino to join the conversation. The casino had responded, stating that the transaction had been rejected by their Security Department. However, the player had failed to respond to our subsequent messages, leading us to reject the case due to lack of cooperation.

The player from Argentina was frustrated by the casino's persistent request for a photograph of a virtual bank card during the then ongoing verification process. Despite having provided a multitude of requested information, repeated requests for an impossible photograph had pushed the player to consider filing a complaint. We had asked the player to forward all the relevant communication between him and the casino regarding the issue with his verification. However, the player did not respond to our messages and questions. As a result, we were unable to investigate further and had no choice but to reject this complaint.

The player from Russia had faced issues withdrawing her winnings from 1xBet. Despite having undergone numerous verification procedures, including mailing notarized documents to Mexico and participating in a Skype call, her account had remained blocked. The player had complied with all requests, however, the casino had insisted she continue following their instructions. She had sent another set of documents to Mexico, but the issue had remained unresolved as the casino was awaiting the delivery. After a lack of response from the player to the team's inquiries, the complaint had been rejected. The complaint was later reopened, but was eventually rejected again based on the decision of the licensing authority, Curacao eGaming, which found that the casino had acted in accordance with its terms and conditions.

The player from New Zealand had been struggling to self-exclude from 1xBet. Despite offering his government-issued driver's license as identification, the casino only accepted ID Cards and Passports for self-exclusion. The player had expressed frustration over the delay in responses from the casino and their refusal to accept his request for self-exclusion despite his concerns about developing a gambling problem. We attempted to mediate the situation, but the casino insisted on a specific self-exclusion process that the player found intrusive. The complaint was eventually rejected due to the player's refusal to fully cooperate with the casino's self-exclusion process and informing the casino team about the reason for self-exclusion.

The player from Tunisia encountered a Google authentication problem that prevented him from accessing his casino account. Despite contacting support, the casino did not get back to him for a longer time. Later, the player confirmed that the issue was resolved a few days after we asked the casino for help. The complaint is resolved.

The player from Pakistan had two accounts with 1xbet, which he had created unintentionally, one on his laptop and one on his mobile. The casino had blocked his account and removed all his winnings after discovering there were two accounts with the same details. The player had suggested merging the accounts instead of blocking. We had asked for additional information from the player to further investigate the issue. However, the player did not respond to our request, which led us to reject the complaint due to lack of further communication from the player's side.

The player from Nigeria, despite having provided all necessary verification documents, encountered issues with his 1xbet account, which remained locked for almost a year. The casino asked for documents to be sent to Mexico, which was not possible due to his country's postal limitations. We sought additional information from the player to help resolve the issue but received no response. Thus, we were unable to investigate further and had to reject the complaint. However, upon the player's request, the complaint was reopened. In the end, the player was able to go through a video call verification and received his winnings. The player's account was closed by the casino due to suspicions of identity, but the main issue was resolved successfully.

The player from Benin had won a substantial amount at an online casino but had trouble withdrawing his winnings. After fulfilling numerous documentation requests and participating in a Skype call, his account had been blocked unexpectedly. Despite his appeal and sending notarized documents, the player couldn't access his account or his winnings. The casino had claimed that the player violated the terms and conditions by having multiple accounts and only allowed him to withdraw his initial deposit. The player had denied having multiple accounts and had requested the Complaints Team to mediate the situation. The complaint was eventually rejected due to lack of response from the player.

The player from Chile had won a prize of 18,750 pesos in the Spinomenal tournament but hadn't received the money even after 6 days. The casino’s support had promised to look into the matter; however, the resolution was delayed. We had requested additional evidence from the player to better understand the situation. Despite extending the response time by 7 days, the player had failed to respond. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Russia had faced issues with a delayed withdrawal of 40,000 rubles from the casino. Despite having received a notification that the withdrawal was complete, the funds hadn't appeared in his bank account. The player had been in contact with the casino support team for nearly five months, having provided all the requested information, but kept receiving standard responses asking him to wait. The player had made successful withdrawals in the past and had passed the KYC verification. In response to the player's complaint, the casino had stated that they were waiting for feedback from their payment system. The player disputed this, stating that the casino had already provided an RRN code but refused to provide transfer details. The casino insisted the transaction was received, while the player claimed the bank could not find the transaction. The player was asked to provide an official response from the bank, but failed to do so within the given timeframe, resulting in the complaint being rejected.

The player from El Salvador had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. The player had indicated that the only issue was with the account statement, with all other aspects having been verified already. The Complaints Team had extended the response timer by 7 days, but the player did not respond within the given time frame. As a result, we were unable to investigate further and had to reject the complaint.

The player from Singapore had been restricted from withdrawing their winnings from the 1xbet casino. Upon investigation, we discovered that the player had created and actively used two different accounts, which was a violation of the casino's terms and conditions. The player also admitted to using bonuses on both accounts. Due to these violations, we were unable to proceed with the complaint and it was subsequently rejected.

The player from Argentina successfully deposited funds with 1xbet, but when they attempted to withdraw, they were requested to provide documentation. The player claims poor device quality is preventing them from providing satisfactory images, and requests alternate means of verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Argentina has difficulty withdrawing his winnings of 80 USD. After complying with the betting requirements, the casino is asking for documents. However, their support team is not responding to the player's queries. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from France had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received. The player claimed that the online casino confiscated his winnings of €49.32 from a welcome bonus, suspecting him of having multiple accounts. He argued that he only had one account and his identity had been verified successfully. The player also reported that he used a VPN, which looked not to be a problem. The casino responded by stating that the player had violated their terms and conditions by having multiple accounts. Despite the player's contestation, the casino stood by its decision. The Complaints Team tried to mediate between the two parties, but due to the player's inability to provide the required documents and his unresponsiveness, the complaint was closed/rejected. In addition, it seems the issue is related to sports betting and breaching its rules and bonus abuse.

The player from Paraguay had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn't been received yet. The Complaints Team had advised her that it was common for withdrawals to take some time due to various factors like KYC verification and the high volume of withdrawal requests. They had asked her to wait at least 14 days after the withdrawal request before submitting a complaint. The player had been given the option to forward relevant emails to the team, but she did not respond to the team's subsequent messages. As a result, the complaint was rejected due to a lack of further information from the player.

The player from Germany was unable to withdraw his winnings as the casino had removed the VISA withdrawal option after he made a profit. Despite having followed the casino's suggestion to use a different payment method for withdrawal after depositing with it and betting the total of the deposit, the player's withdrawal requests were refused. The player had tried this process three times and waited for two weeks, but the issue remained unresolved. We attempted to investigate the player's complaint, but due to a lack of response from the player, we were unable to proceed further and had to reject the complaint.

The player from Portugal has had their account blocked by the casino, claiming they have multiple accounts. We rejected the complaint because, despite the fact that the player didn't deny multiple account usage, it also appeared they played sports betting, which we didn't have enough insights to take over.

The player from Chile requested the casino to impose a deposit limit or close their account due to gambling issues. Despite their efforts, the casino has not complied, resulting in the player losing 470,000 CLP. The case was successfully resolved, and the player got a refund.

A player from Algeria has been blocked from withdrawing funds until account verification is completed. Despite sending all required documents, the account was closed and funds were confiscated with no given reason. The complaint was rejected as it was sports betting related.

The player from Myanmar is facing issues with 1xbet, which closed his account and hasn't refunded his deposits yet, although he provided multiple documents to prove his identity. Despite complying with document requests, the account was closed without any given reason. After the investigation and studying proofs from the casino, it was concluded that the player has forged submitted documents. Therefore, the complaint has been rejected.

The player from Argentina had been unable to withdraw his funds from 1xbet, totaling 17,239 USD. The casino continually requested more verification documents, which slowed down the withdrawal process. Despite the player's efforts to comply with all verification requirements, including sending physical documents to Mexico twice and filling out an online questionnaire, the casino did not complete the verification process. The player received a partial payment of 15,900 USD but was still missing the remainder. The casino accused the player of multiple account creation, which the player denied. The player then escalated the issue to the Curacao eGaming Authority for further investigation. The Complaints Team was awaiting the regulator's decision at the moment before finalizing the status of the complaint. Later, the decision of the Curacao eGaming was published in favour of the casino, so the complaint was rejected in the end, following CEG's arbitrament.

The player from Myanmar is having trouble with account restrictions because the casino is repeatedly requesting the same documents that were already sent. The account was subsequently closed after the player sent a document from another person due to repeated requests for previously sent documents. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Uganda began losing consistently on a specific game at 1xbet.ug, leading to a loss of $11,000, and he suspects that the game might be rigged. The player also mentions severe consequences of his gambling addiction including job loss, homelessness, and suicidal ideation. The complaint was closed as the player stopped responding.

The player from Chile experienced repeated account verification requests from 1xbet despite having played there for months and previously making successful withdrawals. The player provided numerous documents and complied with all requests, but continued to receive a response to wait. We got in touch with the casino and its representative confirmed the documents were under a review. Later, the player informed us that they were allowed to make withdrawals but when we asked to confirm receiveng winnings, the player didn't respond. Without confirmation from the player we were forced to reject the complaint.

The player from Argentina faces withdrawal issues. They have won over 800 dollars, but after submitting the required documents, the casino claims they have a double account and refuse to communicate further. We closed the complaint because the player was no longer interested in resolving it.

The player from Canada had his account in the casino blocked due to accusations of opening multiple accounts. The casino asked him to send several documents in a physical form to a specific address in Mexico. After the documents were received, likely a communication between the complainant and the casino took place, which we do not have more details about. Later, based on the user's acceptance of the casino's solution (a refund of deposited funds) and request to close the case, we concluded the complaint was successfully resolved.

The player from Argentina didn't pass the verification. The casino claims that the personal data he entered in the casino profile does not match the data from the documents. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Ukraine has been blocked and his winnings confiscated without further explanation. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino's terms and conditions and the regulator decided this case in favor of the casino.

The player from the Philippines has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Singapore is struggling to withdraw his winnings. Also, his deposit has not been credited to the casino account. The player later confirmed that the deposit was refunded and he no longer has issues with withdrawals, therefore we marked this complaint as resolved.

The player from Nigeria has been accused of opening multiple accounts. After investigating the issue, it became clear that the decision of the operator was exclusively related to sports betting. As our forum only deals with complaints related to online casinos, the player's complaint was closed as 'Rejected' and the player was recommended to submit his complaint to another ADR that deals with complaints related to sports betting.

The player from Somalia had his account suspended after unsuccessful verification. After gathering all the necessary information, we decided to close this complaint as unjustified due to breaching the casino's Terms and Conditions - reasonable grounds to believe the player registered and used more than one account in the casino. In the given circumstances, it would be very hard or even impossible to prove that he did not play with other connected accounts. The casino acted in accordance with its Terms and Conditions.

The player from Morocco is experiencing difficulties withdrawing his winnings due to ongoing verification. After some time the situation was resolved and the player has received his payment. The complaint is now solved.

The player from Germany is asking for a transaction list. After number of weeks, the casino was not able to provide us with any specific information of the player's request nor any solution, therefore we have closed this complaint as unresolved.

The player from Brazil has been accused of opening multiple accounts. However, after gathering the necessary information from all involved, the complaint was closed as "rejected" because the player's issue concerns sports betting and accusations related to it.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player's account got blocked and the balance was confiscated. Although the casino explained the situation, it was not able to provide us with the relevant evidence supporting its claims and decision. Therefore, the complaint was closed as unresolved. Later, after a closer examination, we ended up rejecting this complaint as we were provided with sufficient evidence the player has breached the casino's terms and conditions during the investigation of another and connected complaint. The regulator decided this case in favor of the casino, and we accept this final decision.

The player from Argentina couldn’t redeem match bonus on his first deposit of the day. He was advised to place another deposit unfortunately, bonus was activated for the first, lower, deposit. We rejected the complaint because the player didn't respond to our messages and questions.

The player from India tried to withdraw his winnings, but all withdrawal requests have been rejected. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Belarus submitted all the required documents, but the casino is asking to send them by post. The case, was successfully resolved, and the player passed through the verification process.

The player from Ukraine is dissatisfied with high unexpected fees. It quickly became clear that the decision of the casino was based on the player's gameplay, which was deemed irregular. After a thorough review of the provided information, we rejected the player's complaint as 'unjustified'.

The player from Ukraine has been charged a withdrawal fee of 10% from the requested amount. Later, it became clear that the decision of the casino was based on the player's gameplay, which was deemed irregular. After a thorough review of the provided information, we rejected the player's complaint as 'unjustified'.

The player from Belarus is experiencing problems with completing KYC. The casino keeps asking him to send the same documents over and over. The player provided everything and then he was accused of having multiple accounts. Unfortunately, the casino only described what happened without providing supporting evidence, therefore we were forced to close this case as unresolved.

Felipe, a player from Brazil, experienced a processing difficulty in the 1xBet Casino. He also expressed his dissatisfaction with the casino services because when he requested account closure, the casino didn’t close his account advised him to make a bet.