1win Casino

Case summary

The player from Poland faced issues withdrawing money from the casino and noted that others had waited as well. They mentioned having successfully withdrawn a large amount in one day after a 30-day wait. The issue was resolved as the complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation.

Discussion

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arazinkov96

Bronze

Poland

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10 months ago

Can i help him . i know how help. 1 win scammers. but . i help him . i too wait 30 days. and i withdraw my money .. 1 day and i receive 200k usd . ty .

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Veronika

Complaint Resolution Center Deputy Team Lead

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10 months ago

Dear arazinkov96,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 1win Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

I will be waiting for your reply patiently.

Best regards,

Veronika

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Veronika

Complaint Resolution Center Deputy Team Lead

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10 months ago

Dear arazinkov96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Veronika

Complaint Resolution Center Deputy Team Lead

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

1win Casino - Player struggles with delayed withdrawal.

Player stopped responding

Amount: 12,378,096 INR

Case summary