The player from Greece expressed frustration with the withdrawal process and account verification at 1win Casino. Despite submitting all requested documents for verification along with a withdrawal request made on 04/02/2025, he had not received any updates, and his withdrawal remained unprocessed. The issue was resolved when he confirmed that he had received his funds. The complaint was marked as 'resolved' in the system by the Complaints Team.
1win Casino - Player’s withdrawal is delayed due to verification issues.
Resolved
Our verdict
Case closed
Amount: €10,830
1win Casino
Safety Index:HighCase summary
Discussion
Public
Public
10 months ago
I am writing to express my frustration with the withdrawal process and account verification at 1Win Casino. I requested a withdrawal on 04/02/2025 and promptly provided all the requested documents for verification, including my ID, a selfie, a photo of my card, and my card statement. Despite submitting all required materials in a timely manner, my withdrawal has still not been processed, and I have not received any updates on the status of my request.
I have deposited 2,900 euros with my skrill card which I have already provided for the verification.
its really disappointing because the casino and sports services are amazing but the verification and withdrawal process is disappointing.
Public
Public
10 months ago
Dear Patrykdom,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
Public
10 months ago
Dear Patrykdom,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Petronela
Casino.Guru
