The player from India had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. Upon raising this issue, we had advised him that withdrawals could take a couple of days or even weeks to get fully processed, possibly due to unfinished KYC verification or a high volume of withdrawal requests. We had advised him to wait at least 14 days after requesting the withdrawal before escalating the issue. Later, the player informed us that his withdrawal request amount had been returned to his account on the casino site and asked us to close his complaint. We had since marked the complaint as 'resolved'.
1win Casino - Player’s withdrawal has been delayed.
Amount: 20,000 INR
1win Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
1win Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
I applied for 20000 INR withdrawal request on 25/3/24. In 1win.pro website. Withdrawal application shows success in websites but Withdrawal amount not credited to bank account..so please help me on this request
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8 months ago
Dear dhavalvasava1111,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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8 months ago
And also make complain though 1win VIP manager
Complain number Payvip-63226
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8 months ago
Please close my complaint.. withdrawal request amount returned into the in 1win I'd..
Thank you 😊
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8 months ago
Thank you for your reply, dhavalvasava1111. Do I understand correctly that we can consider this case resolved?
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8 months ago
Dear dhavalvasava1111,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
