The player from India had deposited 5000 INR on 07/07/2024, which was deducted from his UPI credit card account but was not credited to his 1win account. He had registered a complaint with the casino. The Complaints Team had advised the player to contact his payment provider for investigation. After some days, the player confirmed that the deposit issue was resolved and the amount was credited to his account. The complaint was marked as resolved.
1win Casino - Player’s deposit has not been credited.
Amount: 5,000 INR
1win Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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4 months ago
Today 07/07/2024 I Deposit amount 5000 INR deducted from UPI credit card account but not credited in 1win I'd
My 1win ID 27237***
" PMNT-1024***" this is my complaint number registered in 1win casino
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4 months ago
Dear dhavalvasava1111,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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3 months ago
Yes, I contact my personal vip manager from 1win side,, from last 4 day's they some thing say.. wait for it concern department response.. only one thing say Wait for response.. they not interested in my problem 😞...
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3 months ago
My deposit amount deducted from my side and credit to casino party bank UPI I'd ... They don't care player problem.. my concern is how long to check is deposit money credit in I'd or not...
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3 months ago
No, I mean your payment provider - that's either your bank, or UPI or any other method you used for sending the deposit.
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3 months ago
My deposit amount deducted from my side and credit to casino party bank UPI I'd ... They don't care player problem.. my concern is how long to check is deposit money credit in I'd or not
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3 months ago
Last 4 day's gone how long to verify deposit amount credited to in casino party I'd or not...
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3 months ago
I completely empathize with your frustration, dhavalvasava1111. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 22 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds.
Thank you for your patience and understanding in advance.
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3 months ago
Close my complaint... deposit problem slove... Deposit amount Credited in I'd
Thank you 😊
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3 months ago
Dear dhavalvasava1111,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
