1win Casino - Player's account has been closed without response.

Id:85322318

My account on the 1win website has been closed for no reason. My account contains more than 2,400,000 Egyptian pounds. I cannot log in to my account and withdraw my money. When I log in, it tells me that your account has been blocked. Contact support. I contacted the security department since the 27th. Last August, I submitted all the required files, and so far I have not received a response, noting that the maximum period for a response is 30 days. Now more than 50 days have passed.

Dear meromeco2017,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the verification? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

* Yes, I have made many successful withdrawals

* Yes all my documents have been verified

* Without bonus

Can you help me to withdraw my money please!

Can you call 1win and ask about the status of my account and why I have not received a response yet?