1win Casino - Player’s account has been closed.

I had put in for withdrawal on 28/6/24.But my withdrawal was pending. Later I contacted support They asked me to mail the security team. When I contacted security they asked me for aadhaar verification. And I submitted all the documents as per their request. After that their mail came to wait for 15 to 30 days. After waiting so much time they blocked my account. I want to know if my account is blocked.

This is my 1win account - 19131011

Amount - 6000

Hello alaad7822,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about? Did they give you any reason at all for blocking your account?

Looking forward to your answer.

Regards,

Nick

I had complained on 23/6/24. His reply came immediately asking to wait for 14 to 30 days.

The complaint will be now rejected as you only did create a new CG account to post something that was already not published by us.