The player from India submitted a withdrawal request on 28/6/24, but after providing aadhaar verification, their account was blocked without clarity on the status. They sought to confirm whether their account was indeed blocked and inquired about their winnings of 6000. The issue was resolved by confirming that the player's account was currently under review, and the casino was expected to provide an update regarding the withdrawal request and the status of the account shortly.
1win Casino - Player’s account has been closed.
Amount: 6,000 INR
1win Casino
Safety Index:Above averageSafety Index
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
I had put in for withdrawal on 28/6/24.But my withdrawal was pending. Later I contacted support They asked me to mail the security team. When I contacted security they asked me for aadhaar verification. And I submitted all the documents as per their request. After that their mail came to wait for 15 to 30 days. After waiting so much time they blocked my account. I want to know if my account is blocked.
This is my 1win account - 19131011
Amount - 6000
Public
Public
3 months ago
Hello alaad7822,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about? Did they give you any reason at all for blocking your account?
Looking forward to your answer.
Regards,
Nick
