The player from Argentina is unable to withdraw due to not receiving a verification code via Hotmail. Casino's support suggested switching to Gmail, which required further documentation. Though the player submitted the required items, the verification email has not arrived. The player later requested us to close the case, as the issue was resolved.
1win Casino - Player is struggling with email verification for withdrawal.
Amount: $210,053 ARS
1win Casino
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7.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I want to withdraw money from 1win, but it's not allowing me because I'm not receiving the verification code via Hotmail. So, I reached out to 1win support and they recommended that I switch from Hotmail to Gmail. To do that, I'd have to submit documentation, new Gmail ID, and so on. I was supposed to receive a verification email to my new Gmail within less than 24 hours, but it didn't arrive. I need assistance to resolve this issue and help me withdraw my funds.
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1 year ago
Dear Julian2000,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
When was the last time you tried making a withdrawal?
Have you contacted customer support regarding the issue with the confirmation code? The casino might be dealing with some technical issues right now. Would it be possible to ask customer support to approve your withdrawal request manually?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
Translation
Precisely Today, It is my first time doing the retreat.
Yes, I contacted them on the page that has support and a person online spoke to me and they told me that I had to change my hotmail that I use on the page, and replace it with a gmail, but for that I had to do several things that I They asked to change it, I complied and they told me that they would send me a gmail to confirm that that is my gmail and so next time I could withdraw my money through gmail and not through hotmail. The gmail would arrive to me in less than 24 hours, the 24 hours passed and it still has not arrived. I didn't even try to figure out how to contact them so they could withdraw my money manually.
My 1WIN account ID is 35338717.
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1 year ago
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They don't let me request a money withdrawal manually in the support of the 1WIN page, it seems that the support does not do that, they can only do that by changing the email, as far as I know, they can only do that. I have no other way to communicate so they can withdraw the money from me.
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1 year ago
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For now I did not receive any email about changing the gmail in 1win, or how to withdraw my money in 1win from another form, so I sent an email to contact@1win.xyz And I told him about my problem, this is what I told him:
And they still don't respond, My 1win account has already been verified for many months, it was created on May 20, and now more than 2 days ago I tried to withdraw my money which is: $210,053 ARG and I can't because they ask me for a code confirmation by Gmail to withdraw it and get the money, and no email arrives, I used the 24/7 support on the 1win page, but it didn't help since they asked me exactly the same thing to change the hotmail for Gmail and still no Their email arrives to confirm the Gmail change. This is what I deposited in 1win: do not use any bonus or free spin to have $210,053 ARG use only what you deposit.My 1win ID is: #35338717
And My 1Win account name is: Mardek
The email I have in 1win is: controlriver919@hotmail.com, but the one I want to change in 1win is: riosjulianoenzo@gmail.com, but I don't get any email from them to change it.
All this is my first time trying to withdraw on 1win.
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1 year ago
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Hello, I want to close the case, they were already able to change my email to gmila and I was able to withdraw my money in 1win. sorry for the fuss. Thank you very much and sorry for the inconvenience Veroniki.
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1 year ago
Dear Julian2000,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
