1win Casino - Player can't withdraw due to a missing email code.

I am unable to make a withdrawal, they say a code will be sent to my email but it never arrives. I've already talked to them through their chat and so far, nothing. They ask me to provide a different email. The new email will be this one daybs2019@gmail.com.

Dear daybs2019,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

When was the last time you tried making a withdrawal?

Has customer support confirmed that they have no technical issues currently and you should be able to receive your code?

Has changing your email address helped in any way?

Would it be possible to ask customer support to approve your withdrawal request manually?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have tried to withdraw since last night and now this morning several times. They said to change the email but I sent it to them and nothing. Yes, change email

Have you received your code when you tried changing your email address? Please let me know.

Dear daybs2019,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.