12Bet Casino Review

The player self-excluded himself from the casino but despite that, he was still able to register in other casino's sister brands. After he asked for a full refund, the casino claimed that he was supposed to tick a box that would self exclude him from all the sister sites. The player found out that this method of ticking the box started to function only later, after his self-exclusion, so it would have been impossible to do so before. Ever since then, there's no other information available.

The player wanted to withdraw his funds but his account became zero for no reason. He immediately contacted the support team and they asked him for evidence. Since he didn't have any, he decided to make another deposit and started to play. He won again and requested a withdrawal, which was successful. After that, the player mentioned he now had proof of the previous withdrawal and provided it to the casino. The casino claimed that the proof was fake and didn't want to credit him of the winning because they never found any history of him playing either the sportsbook or the casino games. But this time, it was the player who asked the casino to provide proof to him because he had a copy of a conversation between him and a chat support member. The account went under the investigation but the casino didn't change their mind and said that they had emergency maintenance and asked the player to check the balance as soon as the system resumed back, but the balance was still zero after the system resumed. The case remained unresolved.