ZotaBet Casino - Player’s withdrawal is delayed at Zotabet.

I’m extremely frustrated with Zotabet and feel the need to share my experience so others can be aware. I currently have a balance of €10,162.50, with €1,000 as a pending withdrawal—the maximum daily withdrawal limit, which is already a bad policy in itself.

It all started when I deposited money on February 2nd and played for a while. I fully verified my account and made a withdrawal of €1,000 on February 3rd, which I successfully received on February 5th. A 2-day withdrawal process, fully verified account, and a site with good ratings—everything seemed fine. I didn’t withdraw my full balance back then, partly because of the withdrawal limit and because I wanted to keep playing. I had even reached VIP status and received multiple personal messages from my VIP manager, Aston.

But then everything went downhill.

I kept playing and managed to increase my balance significantly. On February 6th, I made another withdrawal of €1,000 (the max limit), but it has been stuck as "pending" ever since.

Here’s where things get even worse: since my withdrawal is still pending, I can't make any new withdrawals. Even though the max limit is €1,000 per day, I’m unable to request another withdrawal because my first one hasn’t been processed. So now, more than 8 days have passed, and I still haven’t received my money.

I have contacted Aston, my VIP manager, multiple times every single day, but all he says is that the finance department is "very busy." Funny how they went from a 2-day processing time to suddenly being too busy to process withdrawals at all!

At first, I had a great experience on Zotabet, but now it's just ridiculous. Am I even going to see my €10,162.50?! At this rate, with the slow processing times and the withdrawal cap, it would take me at least 10 weeks to get my money in small chunks—if I even get it at all.

For now, I cannot recommend this casino at all, and I will not play a single game on the site until I receive my money.

🔴 BE WARNED before depositing on Zotabet! 🔴

Dear mikafika,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Today, after 11 days, I finally received my €1,000 withdrawal to Skrill. I still have more than €9,000 left in my account to withdraw, but according to the site’s terms and conditions, the maximum withdrawal limit is €1,000 per day and €2,500 per week. This means it may take some time to fully withdraw my remaining balance.

I’m glad the first withdrawal has been processed, and I really hope the next one won’t take another 11 days to review. I do appreciate the VIP customer support!

Is this case seen as solved for now here at CasinoGuru or will you keep this case open until the full amount has been withdrawn or if it’s considered resolved now that the first payment has been received.

Thanks for the positive news.

Please let me know if your other withdrawals are proceeding smoothly. If your withdrawals in the casino proceed without issues, we'll close the complaint as resolved.

You will have the option to reopen it in case of adverse developments.

Please let me know.

I have received two more withdrawals at the maximum amount, so hopefully, everything will go smoothly from now on, even if withdrawals take up to two days. I also understand that the maximum withdrawal limit is €1,000 per day and €2,500 per week. Eventually, I should receive the full amount over the next few weeks.

For now, you can close this complaint. If I encounter any further issues, I will reopen it as you advised.

Thank you very much for your support—I really appreciate it!

Dear mikafika,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru