Zoome Casino - Player is encountering errors during deposit.

Amount: NZ$100

Zoome Casino

Safety Index:High Submitted: 17 Sep 2024 | Case closed : 02 Oct 2024

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 weeks ago

The player from New Zealand faced errors when trying to make deposits. The issue remained unresolved as the player did not respond to the Complaints Team's requests for more information. Consequently, the complaint was rejected due to lack of communication.

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Jrgueco27

Visitor

New Zealand

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1 month ago

Sometime when I do deposit it's showing Erro

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Kristina

Deputy Complaints Team Lead

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1 month ago

Dear Jrgueco27,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please elaborate? What happens after this error occurs?

I will be patiently waiting for your reply.

Best regards,

Kristina

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Kristina

Deputy Complaints Team Lead

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3 weeks ago

Dear Jrgueco27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Kristina

Deputy Complaints Team Lead

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2 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.