HomeComplaintsZip Casino - Player believes that their withdrawal has been delayed.

Zip Casino - Player believes that their withdrawal has been delayed.

Amount: €236

Zip Casino
Safety Index:Above average
Submitted: 28 Oct 2024
Case opened Current status

Waiting for a delayed payment

8d 10h 47m 59s

Case summary

5 hours ago

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.

Public
Public
2 days ago
Translation

I made a withdrawal of 236 euros on October 24th and it hasn't been paid. My account is verified, and I have made several deposits and withdrawals using verified withdrawal methods.


I need help, as I have not received an answer as to why this is happening.

Automatic translation:
Public
Public
2 days ago

Dear 5801451,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Public
Public
11 hours ago

Withdraw was cancelled by bookker. No answer no mail.

I made made new withdraw 358e.

Complaint is pending and will be processed in 8d 10h 47m 59s

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news