The player from Austria has a pending withdrawal of 1,000 EUR that has not been processed for 7 days, despite being informed by live chat it would be processed in 3 days.
ZeusWin Casino - Player’s withdrawal has been delayed.
Amount: €1,000
ZeusWin Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
1d 17h 11m 10s
Case summary
5 days ago
Public
Public
6 days ago
Translation
1000 EUR has not been processed for 7 days... live chat told me it would be processed after 3 days, I don’t need to say more... please help me.
Automatic translation:
Public
Public
6 days ago
Dear Tutankamun1,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
6 days ago
Translation
But it says that you don't have to verify yourself and no one contacts you by email, no one gives any information etc..if you read the comments of other players it is exactly the same... FRAUD and MANIPULATION and nothing less
Automatic translation:
Casino Guru is examining the case
