The player from Nigeria had his withdrawals blocked and eventually, his account was closed by Zebet Casino. They claim the account is under review but the player alleges they have stopped responding to his communications. The complaint is related to sports betting, so we rejected it.
ZEbet Casino - Player's account has been blocked.
Amount: 1,203,417 ₦
ZEbet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
ZEbet Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Hello, my name is Yusuf I., I’m a customer of zebet casino. Few days ago they stops me from withdrawing my money and when I contacted them, they said my account is under review and before I know they blocked me from login without any messages or reason why that is being done, I contacted them again and they said they are reviewing account that my account will be active again, after waiting for days and nothing is being done. I contacted them again and they stopped replying me. I go to their twitter page and I saw they have scammed so many people in the past and they are still scamming, over 14 people i contacted from their twitter page who are also victims of their scammed are seeking for justice. Please help us retrieve our money from the zebet casino. Thank you very much.
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1 year ago
Dear yusuf112,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the KYC verification?
Have you made any successful withdrawals from this casino in the past?
Kindly specify what types of games you have been playing at ZEbet.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
Yes my KYC level is completed, i was able to withdraw from the site until I won up to 1.2 million, I only play on sport betting like soccer, handball, basket ball, base ball and sometimes tennis, I only played games from the site markets,
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1 year ago
Thank you very much for the information.
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Veronika
