HomeComplaintsYukon Gold Casino - Player’s withdrawal has been delayed.

Yukon Gold Casino - Player’s withdrawal has been delayed.

Amount: €500

Yukon Gold Casino
Safety Index:High
Submitted: 06 Nov 2020 | Resolved : 16 Nov 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from Finland has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.

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3 years ago
Translation

I raised the winnings will not be credited to the account and 4 times in 2 weeks I have

contacted and they say tomorrow the money will come.

That is, 2 weeks are promised. 1 KK gone does not show money.

Automatic translation:
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3 years ago

Dear Karl,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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3 years ago

Dear Karl,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago
Translation

Money received ... Nowhere else in casinos lasts more than a maximum of 3 days ...

Automatic translation:
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3 years ago

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Karl, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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