HomeComplaintsYukon Gold Casino - Player’s deposit has never been credited to her casino account.

Yukon Gold Casino - Player’s deposit has never been credited to her casino account.

Amount: €10

Yukon Gold Casino
Safety Index:High
Submitted: 15 Dec 2020 | Case closed : 03 Jan 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Canada has deposited money into her account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

sent money and cannot play

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3 years ago

Dear Steve,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit anymore funds until the issue is sorted.

Could you please advise if you have contacted your payment provider/bank already? Which payment method you have used?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

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3 years ago

Dear Steve,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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