The player from New Zealand had reported experiencing site glitches after depositing over 12k, which had resulted in no winnings. Additionally, he had complained about not receiving a bonus despite depositing over 3 thousand. After the Complaints Team had explained the nature of casino games and the lack of evidence for unfair practices, the player clarified that he had intended to leave a review rather than file a complaint. Consequently, we had rejected the complaint as per the player's explicit request.
Yukon Gold Casino - Player faced technical issues and missing bonus.
Amount: ??
Yukon Gold Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Ive deposit over 12k this month no winninhs every time I do get ahead the site glitches wipes everything and start again.. Also I've deposited over 3 thousand and no money back wen I ask the automated chip says no bonus they can find when will I receive some type of money bak
Public
Public
7 months ago
Dear kenpoata4,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
