The player's account got blocked after requesting a withdrawal. The complaint was closed as the player got paid out.
Wunderwins Casino - The player's account got blocked.
Amount: €1,090
Wunderwins Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
Wunderwins Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Good day! Yesterday I played and won at the wunderwins Casino (I played without any bonuses, I still have 380 euros in the casino account at this casino, and 710 euros in the pending phase, i.e. a total of 1090 euros. I already have the casino sent a lot of emails why they just blocked my player account for no reason, i didn't get any reply from the casino, i hope you can help me with that, thanks regards Constantin B*******
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Hello cony1977,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wunderwins Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Was this your first ever withdrawal request from the casino? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Good day! Yes, my account has been verified for 2 days, I already had a withdrawal (yesterday, yesterday's withdrawal went without any problems), I sent a lot of emails to the casino, why they just blocked my account for no reason after I requested the 2nd withdrawal? , I have not received an answer so far, I just emailed the wunderwins today that I will forward this case to the Casino Guru or the MGA Malta, and suddenly the 1090 euros, 710 euros payout arrived on my Neteller account , now I'm still missing 380 euros, so far they haven't paid out these 380 euros (it's a mystery to me) Regards, Constantin
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2 years ago
Translation
Good evening! I sent several e-mails to the wunderwins Casino today: it said: why did you just block my account yesterday, and I also politely pointed out that there were still 380 euros in my player account and you should just send me these 380 euros pay out, not a single answer came back, no online casino has simply blocked my player account, and simply keep the remaining balance on the player account, I advise everyone against wunderwins Casino, because the motto here is probably: the player may only deposit, withdrawals will be made hard, if not paid out at all, this casino like many other online casinos needs losers and no winners, initially this wunderwins casino behaved correctly with the payouts, but now simply blocking my account and withholding my remaining balance is not fair to the Players, I'm having a lot of luck playing live roulette at the moment, and if I want to win te I also get my money, deposits are always fast, but withdrawals almost always with big obstacles and with wunderwings with very big obstacles. Just don't play at wunderwins at all, then you players won't have any problems with this casino. LG Constantine
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2 years ago
Hello cony1977,
Was the 380€ requested as the last withdrawal? Can you also please forward the communication between you and the casino before we would try to get in touch with them?
