The player from Thuringia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Wunderwins Casino - Player claims that payment has been delayed.
Resolved
Our verdict
Case closed
Amount: €500
Wunderwins Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
3 years ago
Translation
Hello, despite multiple chats, my payment and address verification are not being made. The driver's license would be verified, the address is in a kind of waiting loop.
Automatic translation:
Public
Public
3 years ago
Dear Keks,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
3 years ago
Translation
Everything has been verified. Now, like one of many reviews, it says that the payment is in "pending". This seems to be some kind of scam to tempt customers to cancel again and play with the money.
Automatic translation:
Public
Public
3 years ago
Thank you for your reply, Keks. I am sorry, but I am not sure I fully understand your last message. Have you already received your winnings?
