Winota Casino - Player’s struggling to withdraw his winnings.

Hallo, ich habe mir extra dieses Casino ausgesucht da es geheißen hat man kann mit VISA einzahlen und sich den Gewinn in 1 bis 2 Tagen auch auf VISA auszahlen lassen. Das stimmt so scheinbar leider nicht. Einzahlen geht super, jedoch wenn man sich etwas auszahlen lassen möchte gibt es keine Möglichkeit für VISA. Nur Trust und solche andere Möglichkeiten von denen ich noch nie was gehört habe.

Das ist in meinen Augen schlicht und einfach Betrug. Normalerweise sollte man solchen Betrügerseiten das Handwerk legen.

Mfg, Ralf

Dear Ralf,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you been offered any alternative method to withdraw your funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Ralf,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.