The player from Italy is struggling to withdraw their winnings. We rejected this complaint as the player was using offensive language and refused to cooperate.
Winorama Casino - Player’s experiencing difficulties to withdraw winnings.
Amount: €120
Winorama Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Winorama Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Dear Ionut,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you provide more information so I could understand the whole issue completely? You have requested a withdrawal, but it’s been pending? Additionally, your account has been closed? Did you receive any explanation from the casino? You could forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Please, could you clarify if the complaint is related to Casino.com or Winorama Casino?
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4 years ago
Translation
Yes on winorama I speak you prey on me I see now I go to the bum and solve everything if you are not capable of a scam and winorama I see
Edited
Automatic translation:
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4 years ago
Dear Ionut,
I’m sure you understand that I don’t work for Winorama Casino, but as one of the Casino.guru independent employees and professionals I’m trying to help you to receive your winnings.
Please could you provide more information so I could understand the whole issue completely? You have requested a withdrawal, but it’s been pending? Additionally, your account has been closed? Did you receive any explanation from the casino? You could forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you. Thank you.
