HomeComplaintsWinorama Casino - Player’s experiencing difficulties to withdraw winnings.

Winorama Casino - Player’s experiencing difficulties to withdraw winnings.

Amount: €120

Winorama Casino
Safety Index:Below average
Submitted: 30 Mar 2020 | Case closed : 02 Apr 2020
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

4 years ago

The player from Italy is struggling to withdraw their winnings. We rejected this complaint as the player was using offensive language and refused to cooperate.

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Public
4 years ago
Translation

Waiting for money I do not enter

Automatic translation:
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4 years ago

Dear Ionut,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you provide more information so I could understand the whole issue completely? You have requested a withdrawal, but it’s been pending? Additionally, your account has been closed? Did you receive any explanation from the casino? You could forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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4 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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4 years ago

Please, could you clarify if the complaint is related to Casino.com or Winorama Casino?

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4 years ago
Translation

Yes on winorama I speak you prey on me I see now I go to the bum and solve everything if you are not capable of a scam and winorama I see

Edited
Automatic translation:
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4 years ago

Dear Ionut,

I’m sure you understand that I don’t work for Winorama Casino, but as one of the Casino.guru independent employees and professionals I’m trying to help you to receive your winnings.

Please could you provide more information so I could understand the whole issue completely? You have requested a withdrawal, but it’s been pending? Additionally, your account has been closed? Did you receive any explanation from the casino? You could forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you. Thank you.

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Private
4 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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Public
4 years ago

Unfortunately, we are forced to reject this complaint as the player uses offensive language and refuses to cooperate. 

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