The player from Italy is struggling to withdraw their winnings. We rejected this complaint as the player was using offensive language and refused to cooperate.
Dear Ionut,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you provide more information so I could understand the whole issue completely? You have requested a withdrawal, but it’s been pending? Additionally, your account has been closed? Did you receive any explanation from the casino? You could forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Please, could you clarify if the complaint is related to Casino.com or Winorama Casino?
Yes on winorama I speak you prey on me I see now I go to the bum and solve everything if you are not capable of a scam and winorama I see
Dear Ionut,
I’m sure you understand that I don’t work for Winorama Casino, but as one of the Casino.guru independent employees and professionals I’m trying to help you to receive your winnings.
Please could you provide more information so I could understand the whole issue completely? You have requested a withdrawal, but it’s been pending? Additionally, your account has been closed? Did you receive any explanation from the casino? You could forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you. Thank you.