Winner Casino - Player’s withdrawal has been delayed.

Desde el 1 de diciembre quiero retirar lo ganado y aún no me lo depositan a mi cuenta ya van 19 días

Dear Ana Karen,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you confirm that your account has been verified successfully? Have you received any funds in the past or this were your first withdrawal attempt?

Do I understand it correctly that your withdrawal is still pending inside your account without being processed?

I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Si mi retiro está pendiente desde el 1 de diciembre estamos a 21 y nada aún sigue en la cuenta del casino

Sigo esperando no sé si sea fraude este casino pero deja mucho que desear

Could you confirm that your account has been verified successfully? Is there any relevant communication that you could forward to my email address petronela.k@casino.guru? Thank you.

Cómo lle hago para recuperar mi dinero

Could you please confirm that your account has been verified successfully in the past?

Si confirmado

Have you received any funds in the past from this casino?

No nunca eh recibo fondos pero por qué no paga y bien qu cobra para jugar eso es robar a ojos vistos

Is there any relevant communication from the casino that you could forward to my email address petronela.k@casino.guru, please?

Dear Ana Karen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.