The player from Mexico has been struggling to receive her winnings for three weeks. We rejected the complaint because the player didn't respond to our messages and questions.
Winner Casino - Player’s withdrawal has been delayed.
Amount: Mex$3,800
Winner Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Winner Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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4 years ago
Translation
From December 1 I want to withdraw my earnings and they have not deposited it to my account yet, it has been 19 days
Automatic translation:
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4 years ago
Dear Ana Karen,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you confirm that your account has been verified successfully? Have you received any funds in the past or this were your first withdrawal attempt?
Do I understand it correctly that your withdrawal is still pending inside your account without being processed?
I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
If my withdrawal is pending from December 1, we are at 21 and nothing is still in the casino account
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4 years ago
Translation
I'm still waiting I don't know if this casino is fraud but it leaves a lot to be desired
Automatic translation:
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4 years ago
Could you confirm that your account has been verified successfully? Is there any relevant communication that you could forward to my email address petronela.k@casino.guru? Thank you.
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4 years ago
Could you please confirm that your account has been verified successfully in the past?
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4 years ago
Translation
No, I never receive funds, but why doesn't he pay? Well, what does he charge to play?
Automatic translation:
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4 years ago
Is there any relevant communication from the casino that you could forward to my email address petronela.k@casino.guru, please?
