The player from Mexico requested self-exclusion from gambling for three weeks but received no response, even though their gambling was out of control. After multiple attempts, their account was eventually frozen without any further communication, which led to feelings of being cheated. The complaint was rejected due to the lack of response from the player to our messages and questions, making further investigation impossible.
Winner Casino MX - Player’s request for self-exclusion delayed.
Closed
Our verdict
Player stopped responding
Amount: Mex$32,000
Winner Casino MX
Safety Index:Below averageCase summary
Discussion
