The player from Mexico requested self-exclusion from gambling for three weeks but received no response, even though their gambling was out of control. After multiple attempts, their account was eventually frozen without any further communication, which led to feelings of being cheated. The complaint was rejected due to the lack of response from the player to our messages and questions, making further investigation impossible.
Winner Casino MX - Player’s request for self-exclusion delayed.
Amount: Mex$32,000
Winner Casino MX
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Winner Casino MX has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
