The player from Greece had not received any of his three withdrawal requests totaling 1200 euros, despite the casino stating that funds would be credited within three business days. He continued to face delays as the withdrawals remained in processing status. The Complaints Team had extended the response time for the player to clarify his situation, but ultimately, the complaint was rejected due to the player's lack of response.
WinGaga Casino - Player's withdrawals are delayed.
Amount: €1,200
WinGaga Casino
Safety Index:HighSafety Index
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8.4
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
Public
Public
1 month ago
Translation
Good morning.
I have bet a fairly large amount at this online casino.
And at one point I won 1200 euros
I made a total of 3 withdrawals.
About a week ago
Up to this point, no amount has been deposited from the 3 withdrawals.
I've sent several emails and the responses are about the same.
The amount will be credited within 3 business days.
In the meantime, I go to the withdrawals page, and it's still being processed.
Automatic translation:
Public
Public
1 month ago
Dear pappaelene721,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
1 month ago
Translation
Good evening
Sorry to bother you again.
I'm trying to make a withdrawal from this online casino, and when I click on the withdrawal button, it says it's not available.
But it's fine to deposit, you can do it.
I don't really understand what's going on.
Thank you very much
Automatic translation:
Public
Public
1 month ago
Dear pappaelene721.
Kindly be informed that all of the withdrawals on your gaming account are canceled on your side and played down. Also, there is currently no active balance or any active withdrawals therefore there is nothing to be processed on our side.
Best Regards
Wingaga Team
Public
Public
1 month ago
Dear WinGaga Casino representative,
Thank you for getting in touch with us and providing us with more details about the player's situation.
Dear pappaelene721,
Could you please confirm that you canceled the withdrawal requests and played down your balance?
