The player complains about his winnings being confiscated by the casino. The casino claimed that he violated the bonus terms. As a result, the casino canceled his withdrawal and confiscated his winnings.
Winfest Casino - Player’s winnings have been confiscated.
Amount: €750
Winfest Casino
Safety Index:HighSafety Index
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8.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
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4 years ago
Translation
Hi Guys,
I played online at Casino Winfest.
I had already made a Auszalung, but then canceled it because I still wanted to play something.
It was not a bonus active!
I have with the canceled withdrawal amount (250 €) then 800 € then I also wanted to pay out, so I put the 800 € in the payout.
Everything works great, I thought.
Then a little later, I looked in my e-mail inbox and had mail from Winfest Support.
I am suddenly told by an employee Sandra that I would have violated the bonus conditions, I would have allegedly played with a bet per spin of over € 5 which would not be allowed if you (and now it comes) has an active bonus. Therefore, the payout is canceled and the prize is confiscated.
So, since I have earned this 800 € with a canceling payout, there may have been no bonus active.
You can also see it in the screenshots, 250 € Canceled and thus 800 € and paid.
This was but then simply canceled by Winfest and cleared to 51 €.
Then we come to the next and the alleged over 5 ¬ bet I should have played per rotation ... my highest set bet were 2,10 € as you can see on the screenshots I have uploaded.
So you dear people, yes, keep your hands off this casino.
I've never experienced such a fraudulent handling at any casino.
Something like that definitely belongs to the net.
You have to lock this casino so that something does not happen even more often.
Automatic translation:
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4 years ago
Dear Toni,
Thank you for submitting your complaint. I am sorry to hear about your unpleasant situation. Could you please answer a few questions, so that I can fully understand this issue? Have you ever made a successful withdrawal at this casino before? You claimed that there was no bonus active. Could you please send me a screenshot of your bonus status to support this claim? Thank you in advance for your reply.
Best regards, Satrio
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4 years ago
Dear Toni,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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4 years ago
Translation
Hello, yes I have the money with which I had earned the 800 € already in the payout. That was € 300.
I then canceled the payment because I just wanted to play something. Yes, and then I earned the € 800, which I wanted to cash out.
However, they were immediately withdrawn.
Why was the € 300 that I had first in the payout not collected? Nothing was written about violation of the terms and conditions.
It's all rip-off and kidding.
Edited
Automatic translation:
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4 years ago
Hi Toni,
I have contacted the casino representative asking about your issue. We are now waiting for their feedback. Also could you please provide me with your betting history (with bonus play) to my email: satrio.y@casino.guru
Regards,
