HomeComplaintsWinfest Casino - Player’s experiencing technical difficulties.

Winfest Casino - Player’s experiencing technical difficulties.

Amount: €350

Winfest Casino
Safety Index:High
Submitted: 15 Oct 2020 | Case closed : 30 Oct 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany played some games, but she got logged out of the website every time she won. Now she cannot log in to her account and she keeps receiving an error message. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I played and won, then I was kicked out of the game.

then I locked myself in again and continued playing after I won again I was kicked out again. Unfortunately, after trying several times to log in, I can't get into my account, and now the page doesn't even open always says error. as long as i lost it went, but after i won and the first time it happens to me that i can't even get into my account after a win, that's very strange for me please can you help me

Automatic translation:
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4 years ago

Dear Meltem,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please post here a screenshot of the error message you are receiving?

Have you tried contacting the casino regarding this issue? If yes, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

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4 years ago

Dear Meltem,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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