The player from Germany played some games, but she got logged out of the website every time she won. Now she cannot log in to her account and she keeps receiving an error message. We rejected the complaint because the player didn't respond to our messages and questions.
Winfest Casino - Player’s experiencing technical difficulties.
Amount: €350
Winfest Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I played and won, then I was kicked out of the game.
then I locked myself in again and continued playing after I won again I was kicked out again. Unfortunately, after trying several times to log in, I can't get into my account, and now the page doesn't even open always says error. as long as i lost it went, but after i won and the first time it happens to me that i can't even get into my account after a win, that's very strange for me please can you help me
Automatic translation:
Public
Public
4 years ago
Dear Meltem,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please post here a screenshot of the error message you are receiving?
Have you tried contacting the casino regarding this issue? If yes, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
