WinDetta Casino - Player’s deposit has been lost.

I made a small deposit of 50 reais using Pix at this casino, but my deposit did not process within the 1-hour time period I was given. When I returned to their chat after that time, I was told that they had not received my payment. The money has already been deducted from my bank account, and now I don't know what to do or who to turn to for a refund. I would rate this casino a zero. They have no commitment to the player. Do not deposit your money here - it’s a real online scam!

Dear michaelrxvl,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Thank you, still nothing has been resolved, I have already contacted the game provider but I only receive the same messages, that the finance department has received absolutely nothing from any deposit, but I made the deposit and the balance was not added to the player's account, so I see from the part of the house that was stolen from me, this is unacceptable, they cannot operate in Brazil in this way!

As for the bank, they gave me 11 consecutive days to return the money to the bank account, if the financial entity of the bookmaker does not respond, they will have their bank account blocked and will be punished under the current laws of Brazil!

Thank you very much for your reply, michaelrxvl. Do I understand correctly that your bank has initiated an investigation into the missing funds?

I'm still waiting for positive news from the bank!

Alright. It can take some time to find the lost payment. I will keep this complaint open, and please get back to me as soon as you receive any information from your bank.

Case resolved, cash balance added to player account! 🙏♥️

Dear michaelrxvl,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru