WinDetta Casino - Player is experiencing delayed payout.

Well, I won at the casino, but they do not respond to emails, do not pay, and do not indicate when they will make payment. You are left waiting there due to poor customer service and delays in payment, contrary to their advertisements. I am still awaiting my payment which I made through pix. With so many complaints, I am feeling insecure with this casino.

Dear alessandra80oliveira, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

When exactly did you submit your withdrawal request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

I have never made any successful withdrawals

Yes, the documentation was approved by KYC

request last night

However, they don't say when they are going to pay, they don't respond to emails

They don't respond to emails, they are contradictory in the chat, it's impossible to stay like this for 4 days they don't respond to emails, they said they sent me an email, they lied, I was tired for two days and they didn't pay

Thank you for your replies. I can see from the screenshots that you requested a withdrawal just yesterday. Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

They create a schedule for payment and I will receive it on the dates stipulated by them.

I asked for my account to be deleted, I don't want to play in casinos anymore and it's all a fraud, they rob us, this is horrible when it comes to paying we have to keep begging, the Windetta casino sent a payment schedule I'll receive it by the 8th, today being the 2nd and I won on the 30th, absurd I don't recommend this casino

As I mentioned before, we recommend players wait up to 14 days for the winnings to appear in their account, which is, in your case by November 13. If you do not receive your payment by then, let us know and we will intervene.

Could you please advise if the casino closed your account as you requested?

Hello, it wasn't closed, I continued playing and I'm waiting for them to pay out last night's winnings

I won't close anymore

Windetta casino disappeared with my money, they never say when they will pay, they don't respond to emails, the chat is all automatic, I just want to receive my amount

I want to delete my account and the casino doesn't delete it, they lie, they deceive, contradictions, they fool around to pay until you lose everything, I don't recommend it, I want it deleted

Could you please send me the most recent transactions record from your casino account please? It seems that you canceled several withdrawals and played with the money. It would be really helpful to see how much money there is currently in your account so that we could aid you in resolving the case.

Also, please bear in mind that canceling a withdrawal request and placing a new one a few days later will NOT speed up the withdrawal process in any way. We always recommend players to wait up to 2 weeks for their withdrawals to be paid.

I already solved this, thanks for your help, we can finish here

Dear alessandra80oliveira,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru

We’ve reopened this complaint at the request of alessandra80oliveira. We received the following email from the player:

Ganhei no casino e não me pagam até o pagamento de hoje agendado não pagaram estão enrolando tem 3 saques pendentes de 2500 cada mais 25 mil reais em conta para saque e não pagam estao enrolando pagamentos em atraso e duvidando do meu caráter

Dear alessandra80oliveira,

from the screenshots you sent us, it seems that your withdrawals have been pending since 22 November, that is two working days. I mentioned several times that we recommend players wait up to 14 days for their withdrawals to be processed and paid out. I kindly ask you to be patient and wait for your winnings. If you do not receive the payments by 6 December, please let me know and we will intervene. Thank you for your understanding and for your cooperation.

Payment approved with date to pay today 2500.00 there are two more pending withdrawals of 2,500 each and another 25 thousand reais in account I'm asking for today's withdrawal already approved and with a date to receive the others yes I have to wait I'm very sad

I am very grateful to guru casino for always helping everyone who goes through these unpleasant situations, thank you very much

Windetta casino does not pay!!!!!

don't play

and a lot of stress, nervous headache

automatic responses

They accuse you, they insinuate you of fraud, as here on the forum you will find several complaints saying that they do not receive emails that they are checking the account with the provider, the amount I earned that they set to receive on the 24th, I did not receive it today on the 27th.

They've been checking my account since 11/22, they've been checking for 5 days, this is a scam, they don't pay, choose casinos that the Guru recommends for the love of God, the stress is too great, how can you report it in jurisprudence? The casino has end-to-end encryption, so how checking in five days they are winding me up together we are stronger whoever was harmed let's take a collective legal action

WINDETTA CASINO DOESN’T PAY DON’T TRUST

WRAP YOU UP

DO NOT PLAY AT WINDETTA CASINO

THEY ARE COMMITTING A CRIME THEY CANCELED MY APPROVED WITHDRAWALS YOU DON'T RETAIN SOMETHING VALUE FROM SOMEONE ARTICLE 168 penal code

WINDETTA CASINO DOESN’T PAY DON’T TRUST

CASINO DOES NOT PAY

WINDETTA DOESN'T PAY

DON'T WASTE TIME AND MONEY

WE WILL APPLY TO THE COMPETENT AUTHORITIES

WINDETTA DOES NOT PAY PLAYERS

WINDETTA DOES NOT PAY PLAYERS

WINDETTA DOES NOT PAY PLAYERS

WINDETTA DOES NOT PAY PLAYERS

I played until I lost everything, I only left the amount that was already approved and they still didn't pay me DON'T PLAY AT THIS CASINO DON'T TRUST THIS CASINO

I ask for the deletion of my account, I was robbed, I played until I lost everything because they have been paying me since the 19th on 11/28 and they don't pay, they tell the same lies that the provider is checking and they keep fooling you.

DO NOT PLAY AT THIS CASINO

DON'T TRUST I WON 50 THOUSAND AND THEY NEVER PAID THEY WON'T PAY

I PLAYED UNTIL I LOST BECAUSE IT'S NOT WORTH THE STRESS THE WEAR THE TIREDNESS THE ACCUSATIONS AND HUMILIATION BUT THEY WILL RESPOND LEGALLY TO ALL THE ACCUSATIONS THEY WITHHOLD MY MONEY AND USED THE SAME EXCUSES I WANT THE ACCOUNT IMMEDIATELY DELETED AND SEE YOU IN COURTS

I understand your frustration, alessandra80oliveira, and I know how annoying it can be to wait for your winnings to appear in your payment account. However, this process can not always be sped up due to payment provider issues or high traffic of withdrawal requests, so it's important for players to be patient.

If you played away your entire balance and your amount is now zero, I am afraid we can no longer help you with your delayed payment problem. Please let me know if there is anything else I can assist you with, otherwise, this complaint will be rejected. Thank you.

Dear alessandra80oliveira,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.